31 July, 2023

LATAM Airlines selects ABM for cabin cleaning at London Heathrow Airport

ABM, a leading provider of integrated facility and aviation services, has secured a three-year cabin cleaning contract with one of South America’s largest carriers - LATAM Airlines. The partnership deepens ABM’s presence at London Heathrow Airport, now serving 27 airlines and cleaning eight million seats every year.  

With over a decade of experience working with Heathrow Airport and the airlines which operate there, the new contract will see the ABM team cleaning a 150,000 seats annually for the airline. Having recently announced seven new routes and a 26.5% increase in passengers in June compared with 2022, LATAM Group’s growth plans very much align with ABM’s.   

ABM recently, doubled its cabin cleaning presence at Manchester Airport, increasing headcount by 163%. With cabin cleaning contracts at all major UK airports, the partnership with LATAM Airlines is part of ABM’s strategic growth plan.  
Jim Niblock, ABM Managing Director for Aviation says:  “We are delighted to be working directly with LATAM Airlines, building on an existing relationship, and a step closer to becoming one of the business’ trusted long-term providers.   

“We look forward to delivering exceptional service to passengers travelling with LATAM Airlines. With cabin cleaning as one of our two core services, we have decades of sustainable service delivery experience and world-class expertise to bring to the partnership.”   

A LATAM Airlines spokesperson commented: “This partnership with ABM reflects our commitment to providing passengers with the highest standards of cleanliness and hygiene, ensuring a safe and comfortable journey on LATAM Airlines. We look forward to working closely with ABM and maintaining the highest standards of cleanliness on all our aircrafts at Heathrow, UK's busiest airport.”  

ABM is an unparalleled source of airside and landside support. The business employs an 18-touchpoint customer journey model, allowing the team to provide superior travelling experiences. Utilising data-driven insights and innovative technologies, ABM offers integrated pavement-to-plane airport facility solutions to support safety, customer service, and revenue goals.