Showing posts with label Jetstar. Show all posts
Showing posts with label Jetstar. Show all posts

03 January, 2024

Jetstar Asia starts Singapore to Wuxi service

Jetstar first took to the skies in 2004 and has since flown more than 350 million customers across an extensive international and domestic network. The Jetstar Group is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, and Jetstar Japan in Japan. A leading low-fares airline, Jetstar is committed to offering everyday low fares to enable more people to fly to more places, more often.
Jetstar Asia has launched a new flight between Singapore and Wuxi, with the first service taking off on 28th December making it the carrier’s second direct route to mainland China.

The flight to Wuxi’s Sunan Shuofang International Airport makes Jetstar Asia the only airline to fly from Singapore to the historically, culturally, and commercially important city in China’s southern Jiangsu province.

Operated by Jetstar’s expanding fleet of Airbus A320s, the service will commence with two weekly return flights before increasing to four weekly services from 15 January 2024 to meet growing demand, with the airline offering more than 70,000 low fare seats between the two destinations, Wuxi and Singapore, each year.

Jetstar Asia CEO, Barathan Pasupathi said “This year has seen us increase our fleet, expand our network and grow our Jetstar family, so launching a brand-new route to such an important destination is a fitting way to end the year. China is a critical market for Jetstar and our customers, so it’s great to start flying to Wuxi, our second Chinese port following the successful launch of flights to Haikou early this year.

We’ve seen strong demand for this route since we announced it in October, especially as borders are open and COVID travel restrictions have been removed.

Our low fares will ensure our customers in China and Singapore can enjoy seamless and affordable connectivity between these two cities, bridging access to the Yangtze River Delta region. This will not only enhance travel experiences for business and tourism, but also enable families and friends to reconnect.”

17 September, 2023

Jetstar Asia renews training partnership to support growth

As Jetstar Asia prepares to welcome additional aircraft and more than 200 new pilots and cabin crew, the airline has signed a new seven-year training partnership with Aviation Safety & Training (AST) to provide world-class training for the pipeline of new recruits.

As a Civil Aviation Authority of Singapore (CAAS) approved training organisation, AST provides Airbus A320 simulator training to pilots and access to the cabin emergency evacuation trainer (CEET) at the state-of-the-art aviation training centre at Changi Business Park.

Jetstar Asia CEO, Bara Pasupathi, said the agreement ensured the Singapore low-cost airline would have a strong training partner to support their growth plans as they look to increase their fleet, recruit more crew and expand their network.

“Since its inception in 2018, our training partnership with AST has been a strong collaboration, especially as we worked together to address the challenges over the last three years,” Mr. Barathan said.

“This is why we’re so pleased to extend this strong partnership as we look forward to collaborating once again during a period of exciting growth.”

Jetstar Asia COO, Geoffrey Lui, added “AST’s integrated one-stop training facilities and the high standard of training offered means we can confidently and safely ramp up our operations and enhance the proficiencies of our crew.”

AST General Manager, Peter Zhao Shi Shan, thanked Jetstar Asia for engaging AST as its long-term training partner. 

“We’ve enjoyed a special partnership with JSA and their support over the past few years has demonstrated the strength of this relationship,” Mr. Zhao said.

“The cooperation and trust established will enable both companies to build capabilities together for a strong future”.

Jetstar Asia recently confirmed two A320 aircraft will join the fleet by the year’s end, with more than 200 new pilots and cabin crew being recruited to join the airline in the coming months.

Jetstar first took to the skies in 2004 and has since flown more than 350 million customers across an extensive international and domestic network. The Jetstar Group is made up of Jetstar Airways (subsidiary of the Qantas Group) in Australia and New Zealand, Jetstar Asia in Singapore, and Jetstar Japan in Japan. A leading low-fares airline, Jetstar is committed to offering everyday low fares to enable more people to fly to more places, more often. As one of Asia Pacific’s fastest-growing airline brands, Jetstar was voted Best Low-Cost Airline in Asia Pacific in 2021 and was recognized for its excellent flight safety records and services when listed on the "2022 World's Top 10 LCC" released by Airline Ratings.

16 September, 2023

Jetstar Japan to launch new direct service between Tokyo Narita and Asahikawa.....

Jetstar Japan (GK) has announced a new direct service between Tokyo (Narita) and Asahikawa, making them the only low fares airline to operate the popular route.

Launching on 15 December 2023, the start of Japan’s winter season, the new route will give thousands of travellers access to one of Japan’s premier ski regions.

Asahikawa, Hokkaido's second-largest city, is known for its incredible natural beauty including the majestic Daisetsuzan National Park, Tokachidake Mountain Range, the flower fields of Furano as well as the incredible ski resorts including Kamui Ski Links, Furano Ski Resort, Tokachi-dake and Pippu ski area, amongst others.

Australians keen to enjoy the powder snow that Hokkaido skiing is famous for can easily connect to the new service via Jetstar Airways’ (JQ) daily direct services* to Tokyo from Cairns and Brisbane, allowing an easy and seamless connection to Asahikawa.

Jetstar Japan CEO, Masaru Kataoka said it was a great time to launch this new route, especially as customers continue to prioritize travel experiences.  “Our low fares will create an exciting opportunity for ski lovers in Australia, allowing them to easily connect in Tokyo to the ultimate skiing paradise.  The close proximity of these resorts to Asahikawa City means every morning you can check out the conditions at each resort and decide which one takes your fancy.

And for those who want to explore further or avoid the winter months, Asahikawa is centrally located in Hokkaido making it a convenient hub for those who want to enjoy all the prefecture has to offer all year round.”

13 July, 2023

Jetstar Asia returns to Japan

Jetstar Asia returns to Japan

Jetstar Asia has announced the return of its flights from Singapore to Okinawa, becoming the only airline to operate direct services between the Lion City and Japan’s popular island holiday destination.

With support from the Okinawa Prefectural Government (OPG) and the Japan National Tourism Organization (JNTO), the service will commence on 30 November, just in time for year-end holiday period.

Operating three flights a week the service will carry thousands of Singaporeans to the beautiful tropical paradise each year supporting local tourism and hospitality businesses.

To celebrate the launch, Jetstar has announced special one-way fares from Singapore to Okinawa, starting from just SG$159# on  

Jetstar Asia CEO, Barathan Pasupathi, said their great value services to Okinawa were back by popular demand.  “Okinawa has always been an incredibly popular destination and we know our customers can’t wait for us to resume this service,” said Mr. Barathan.

The island boasts unrivalled beauty, with its pristine white beaches, stunning coral reefs, amazing cuisine and rich culture, offering something for everyone – whether you want to relax on the beach or have an adventure-packed holiday.

Our amazing low-fares mean Singaporeans will be able to spend more while on holiday, taking advantage of everything the island has to offer and we thank the Okinawa Prefecture Government and Japan National Tourism Organization for their support of the new route.”

Okinawa Prefectural Government Singapore Representative Office, Director, Heat Ikehara, welcomed Jetstar Asia back to the stunning island.

“With the resumption of this direct flight, I am confident that we will see a vibrant increase in tourism and economic exchange with Okinawa, the nearest part of Japan from Singapore,” Mr. Ikehara said.

“We are also looking forward to more visitors from beyond Singapore to Okinawa by leveraging on Jetstar’s extensive connections via Singapore, ASEAN and the Oceania region.

“We look forward to working closely with Jetstar, JNTO and Okinawa Convention & Visitor’s Bureau (OCVB) to promote the charms of Okinawa so that more and more people will want to visit this beautiful holiday destination.”

05 July, 2023

Jetstar to fly daily from Australia to Seoul

Following strong demand for its existing flights, Jetstar has today announced it will launch a fourth weekly return service between Sydney and Seoul from February next year*.

Jetstar started flying between Sydney and the South Korean capital in November 2022 and currently operates three return flights a week, carrying more than 60,000 customers a year between the two destinations.

The fourth weekly return service between Sydney and Seoul will begin from 5 February 2024, adding another 30,000 low fares to the popular route every year.

Last week the low-cost carrier also announced three new return flights every week between Brisbane and Seoul starting on 1 February 2024.

The flying boost will see Jetstar operate a daily flight between Australia and Seoul —Sydney or Brisbane — from next February, in total creating more than 240,000 seats across the two routes.

Jetstar to launch direct flights from Melbourne to Fiji

The budget subsidiary of Qantas has announced it will start direct flights between Melbourne to Fiji on 16 December 2023. The new Jetstar service will be operated by the airline’s state-of-the-art, quieter and more fuel-efficient Airbus A321neo LR, jets and are scheduled to fly three times a week. 

Jetstar’s Chief Customer Officer, Alan McIntyre, said now Melburnians can access great low fares and a non-stop service to Fiji. “Since relaunching our Sydney to Fiji services, we’ve seen strong demand from Melbourne travellers, and from December they will be able to fly direct,” Mr McIntyre said.

Fiji is a hugely popular destination for Australians, and with interest continuing to grow, we’re offering more than 70,000 great low fares seats each year between Melbourne and Fiji. We thank Melbourne Airport for its support of the new route.”

Melbourne Airport Chief of Aviation, Jim Parashos, said he was pleased Jetstar was introducing flights to Fiji.  “Travel demand to tropical destinations like Fiji is an at all-time high since international borders reopened.” 

28 March, 2023

Jetstar's new Auckland to Brisbane service takes off

Jetstar has launched its newest Trans-Tasman route with JQ150 between Auckland and Brisbane. 

The four return services per week will carry almost 40,000 visitors a year to Brisbane, offering Kiwis the opportunity to explore Queensland via its vibrant capital city as well as providing direct access to 12 domestic destinations.

Jetstar Group CEO, Stephanie Tully, said the new route was a fantastic addition to Jetstar’s expanding network of international destinations. 

“We know our customers are always on the lookout for more low-fare travel options and exciting destinations.

“Since we announced the launch of the service, we’ve seen really strong bookings from holidaymakers as well as expats keen to visit family and friends which is great news for local tourism operators and hospitality businesses.

“This new service also offers seamless connections to destinations on Jetstar’s extensive domestic networks in Australia and New Zealand, providing even more holiday options.

“I thank the Queensland Government, Brisbane Airport and Auckland Airport for their support of this new route.”  

Queensland Tourism Minister, Stirling Hinchliffe said:    “We’re backing Jetstar’s new four days per week direct flights into Brisbane from Auckland for the service’s strong potential for growth.

14 March, 2023

Jetstar Asia gets ready to relocate to Terminal Four at Singapore's Changi Airport

Jetstar Asia has completed its second orientation flights from Terminal 4, ahead of its move on 22 March 2023.

Jetstar Asia flight 3K512 from Bangkok arrived in Singapore at Changi Airport’s T4 at 12:55 on 9 March, while 3K513 departed from Singapore to Bangkok later that evening at 19:15.

Comments from Jetstar Asia Head of Flight Operations, Captain Geof Lui   “The focus of this second round of orientation flights was to evaluate the process and validate the efficiency with which passengers and their luggage could be transferred between terminals to seamlessly meet onward connections. Following the initial orientation flights, we’ve worked with our airline partners to increase the frequency of shuttle services, both airside and landside, to ensure customers can quickly and easily transfer between terminals from our new home at T4.

To ensure a smooth experience for our customers, these operational trials included system testing at every stage of the journey, from check-in through to boarding to clearing customs.

As we approach our move date, we continue to perform operational tests covering crew communications and procedures, ensuring our entire team is ready to welcome our customers to T4 on 22 March.”  

Jetstar Asia will initially operate more than 230 weekly services in and out of T4, to and from key destinations in Southeast Asia including Bali (Denpasar), Bangkok, Jakarta, Kuala Lumpur, Manila and Phnom Penh.

Jetstar Airways will also operate from T4 and continue to fly between Singapore and Melbourne up to six times a week with the popular route being operated by the Boeing 787 Dreamliner, carrying more than 200,000 passengers each year between the two cities.

14 February, 2023

Jetstar to restart services between Cairns and Newcastle

The budget airline of Qantas - Jetstar Airways has announced it will resume direct seasonal services between Cairns and Newcastle from 24 June until 28 October 2023, with the service operated by an Airbus A320 aircraft.  The route is scheduled for three times a week and could carry nearly 6,000 people a month.  

In partnership with Newcastle Airport and Cairns Airport, this seasonal route originally took off in June 2021 and will relaunch following strong demand.   Jetstar’s Chief Customer Officer, Alan McIntyre, said Jetstar will be the only airline offering direct flights between the two destinations.   "We saw strong demand in both directions when the route was first launched in 2021 and we expect it will be more popular than ever this year. - We extend our thanks to Cairns and Newcastle airports for their continued support of these flights."

Jetstar schedule:  





Flight Time  


Cairns 12:15  

Newcastle 14:55  






Newcastle 15:35  

Cairns 18:25 

Cairns Airport CEO, Richard Barker, said:  "The climate in Far North Queensland is particularly ideal during the winter period. These flights mean it has never been easier for southern residents to relax and reset with a tropical getaway. This service also gives FNQ locals a seamless connection to the NSW Hunter Valley and its highly popular premier wine regions."

Newcastle Airport CEO, Dr Peter Cock, also welcomed the announcement.  "We are thrilled to once again partner with Jetstar and Cairns Airport for a third season of this incredibly popular direct service.  People of our region love Tropical North Queensland and Cairns has proven to be one of our most in-demand destinations over the past two years."

Newcastle is a vibrant and interesting destination, around two hours drive north of Sydney and probably the leading city in the Hunter region. Apparently,  it was once known as the 'steel city' to Australians because of the former BHP steelworks, however, Newcastle has metamorphosed into a buzzing beachside bohemian city with a delightful food and down-low entertainment scene.

It has been said by many that Newcastle is the place to go for the creative types because of the number of events and festivals happening around the city. These include the well-respected Newcastle Jazz Festival, This Is Not Art Festival, Electrofringe and the National Young Writers’ Festival. There is a good art and music scene here which makes this such an interesting destination and get-away from the city spot.

There are three distinctly different beaches in Newcastle,   which adds to its family freidnly credentials.  Nobbys in the north is linked to Merewether in the south by Bathers Way, which is a beautiful three-hour coastal walk, which is just begging to be done, you'll be glad you did and regretful if you don't!  

13 February, 2023

Jetstar adds 58,000 seats on Adelaide-Bali route

Jetstar’s newest and most fuel-efficient aircraft, the A321neo LR, will start flying between Adelaide and Bali from 21 July.  

The aircraft has up to 46 more seats on each flight compared to the Airbus A320 which is currently flying the route, boosting capacity by 25 per cent and adding around 58,000 more low fares on the ever-popular route.  

Two of Jetstar’s state-of-the-art, longer-range NEOs will be permanently based in Adelaide from mid-year, flying to Bali as well as domestic destinations to support Jetstar’s ongoing commitment to offering incredible low fares.   

Jetstar’s NEOs 

The A321neo LR offers the best inflight experience of any low-cost carrier — featuring a quieter cabin, wider seats, bigger overhead bins, inflight USB charging and seat-back device holders.  

Jetstar’s A321neo LR fleet is continuing to grow, with the fifth NEO due to touch down early next month from the Airbus factory in Germany. In total, the aircraft manufacturer is delivering 18 NEOs by the middle of 2024.  

Jetstar Group CEO, Stephanie Tully, said flying the NEO will see Jetstar welcome onboard over 250,000 customers a year between Adelaide and Denpasar.   

“Bali has always been Jetstar’s most popular international destination and it’s not hard to see why with its beautiful beaches, delicious food, friendly locals, affordability, and proximity to Australia,” Ms Tully said.   

19 December, 2022

Jetstar announces direct services from Auckland to Brisbane

Jetstar Airways has announced new direct flights from Auckland to Brisbane, with support from the Queensland Government’s Aviation Attraction Investment Fund, the service will operate four times a week by an Airbus A320 aircraft, bringing thousands of Kiwis to the Sunshine state each year supporting local tourism and hospitality businesses.

The low-cost carrier’s first return flight will take off on Monday 27 March 2023* with the route expected to be popular with holidaymakers as well as Australian expats living in New Zealand keen to return home to visit family and friends.

Jetstar Group CEO, Stephanie Tully, said it was exciting to launch a new route that expanded Jetstar’s Trans-Tasman network.  “This is the first time we’ve offered direct flights between Brisbane and Auckland, and we’re confident this new return service will be extremely popular with our customers,” 

“Queensland offers holidaymakers everything from beautiful beaches, tropical islands and the outback to some of the best fine dining and shopping experiences in Australia. Our amazing low-fares mean New Zealanders will be able to spend more on enjoying those incredible activities and we thank the Queensland Government for their support of the new route.” 

Queensland Tourism Minister, Stirling Hinchliffe said New Zealand was an important part of Queensland’s international tourism recovery plan.  “Jetstar’s deals from Auckland are predicted to bring more than 35,000 Kiwis across the ditch to Brisbane a year, contributing $44 million and 430 jobs to Queensland’s visitor economy.  We know many New Zealand families have relatives and friends living in Southeast Queensland and that’s why we’re backing Jetstar’s new, convenient direct flights to Brisbane.

As one of Queensland’s traditional top five nations for holiday arrivals, we’re excited to partner with Jetstar to welcome Kiwis to Brisbane for family reunions and world-class visitor experiences.  With Brisbane temperatures consistently in the high 20s for Easter, it’s the perfect time for New Zealanders to come in out of the cold and claim a spot in the warm Queensland sun.  From koalas and island adventures in Moreton Bay to the Gold Coast theme parks, Queensland is the place to be for an extended holiday with family and friends this Easter.”      

02 December, 2022

Jetstar to head to Rarotonga from 29 June 2023

Travellers to the beautiful Cook Islands will be the winners from this week's announcement from Jetstar that it plans to start a new non-stop service between Sydney and Rarotonga from 29 June 2023.

The new service will provide two weekly return flights on Jetstar’s newest aeroplane. The new generation, longer range Airbus A321neo LR. 

Economic boost - Cook Islands Prime Minister Mark Brown, said the news was very important for the small island nation.  He said tourism was the backbone of its economy, contributing 75 percent of GDP.  “The new services from Jetstar will provide a major boost to our tourism sector and the financial impact for local tourism operators and the nation is significant,” he said.  “We are delighted that Jetstar is making this commitment to the Cook Islands.”  Prime Minister Mark Brown said Cook Islanders were always ready and waiting to welcome Australian visitors with open arms and warm smiles. 

Easy destination - Today’s news means that the Cook Islands, with its stunning lagoons, beautiful white sand beaches and warm temperatures, will become an even more popular holiday destination for Australians year-round. Cook Islands already welcomes more than 29,000 visitors from Australia annually, and the additional Jetstar capacity from June 2023 will allow the market to grow further.  

PM Brown said the Cook Islands was the ultimate tropical island destination, renowned for some of the world’s most incredible crystal-clear waters, and Aitutaki lagoon is recognised as one of the most beautiful in the world. The culture, cuisine, activities, and lifestyle of Cook Islanders is a drawcard for Australians, he added, as well as the wide range of accommodation, including full-service resorts, boutique hotels and holiday homes. For visitors wanting to explore further and experience wilderness off grid, there are multiple other islands in the Cook Islands to discover.

A Jetstar first - Jetstar CEO, Stephanie Tully, said “Rarotonga is a stunning tropical island and we’re excited to introduce our great low fares on this new route ahead of next year’s winter school holidays, offering Australians the opportunity to escape the cold and explore one of the most beautiful destinations in the South Pacific,” said Ms Tully.  

“The direct Sydney to Rarotonga will be our second route to the popular island, but the first from Australia and we thank the Cook Islands Government for their ongoing support.” 

The flights will depart Sydney on a Thursday and Sunday at 9.30pm, arriving in Rarotonga at 7.00am the same day. The flight then departs Rarotonga at 9.00am arriving back in Sydney at 12.30pm the following day. Jetstar already flies to Rarotonga from Auckland, New Zealand.

14 November, 2022

Qantas has joined forces with five large companies in Australia to show the demand that exists for a local sustainable aviation fuel (SAF) industry.

Art work - Qantas

The Australian airline Qantas has joined forces with five large companies in Australia to show the demand that exists for a local sustainable aviation fuel (SAF) industry in Australia by preferencing it as a way to reduce their carbon emissions.

The national carrier has launched the Sustainable Aviation Fuel Coalition (SAF Coalition) program, with Australia Post, Boston Consulting Group, KPMG Australia, Macquarie Group and Woodside Energy signing on as foundation members.

Members will pay a premium to reduce around 900 tonnes of their air carbon emissions each year by contributing to the incremental cost of SAF rather than using traditional carbon offsets. By doing so, they send a clear message that there is significant demand for SAF, the key driver towards the decarbonisation of the aviation industry.

The Coalition will initially contribute to the incremental cost of up to 10 million litres of SAF sourced by Qantas at London’s Heathrow Airport, which represents around 15 per cent of the fuel Qantas ordinarily consumes on flights out of London, and from 2025 to a further 20 million litres each year sourced out of Los Angeles and San Francisco.

Qantas is currently in negotiations with a number of offshore suppliers to source additional supplies of SAF, which is in high demand globally and which the national carrier would prefer to source domestically.

Together with Airbus, Qantas committed in June to invest up to US$200 million to get a local SAF industry off the ground, including equity funding for new feedstock and refining projects.

The foundation members will also receive enhanced reporting on the emissions from their flying activity and employees will get fast-tracked access to Qantas Frequent Flyer’s Green Tier program.

Qantas will continue discussions with a number of other companies looking to join the Coalition.

Qantas Group CEO Alan Joyce said the strong demand for SAF from corporate Australia is a key step towards the development of a local biofuels industry.

“Air travel is a crucial part of doing business for many companies.  Companies need to travel to meet customers, suppliers and partners, but they also want to reduce their impact on the environment. SAF is a great way to do that,” Mr Joyce said.

“The demand for SAF has never been higher but supply is lagging well behind, particularly without a local industry in Australia, and that’s keeping prices several times more expensive than traditional jet kerosene.

“The more leading corporates that join our program/coalition the more feasible a local industry becomes and the more cost-effective the fuel becomes.”

SAF is produced from certified bio feedstock, including used cooking oil, energy crops, forestry residues, animal tallow and other waste products. It is blended with normal jet fuel and produces up to 80 per cent less emissions on a life cycle basis when compared with traditional jet kerosene.

The Qantas Group has committed to using 10 per cent SAF in its overall fuel mix by 2030 and approximately 60 per cent by 2050.

The SAF Coalition will extend Qantas’ existing corporate offsetting program, Future Planet, which enables companies to offset emissions through certified, high-quality projects in Australia and overseas.

The Qantas Group’s commitment to sustainability:

    • Qantas was the second airline in the world to commit to net zero emissions by 2050
      The green way forward.....SAF
    • The Qantas Group Climate Action Plan released in March 2022, commits the airline group to an interim target of 25 per cent emissions reduction by 2030
    • As part of its fleet replacement program announced in May, the Qantas Group confirmed purchase rights for up to 134 A321XLR and A220 aircraft, which will reduce emissions by at least 15 per cent if running on traditional fossil fuels
    • Jetstar’s first A321LR, which arrived in August, burned 25 per cent less fuel (the equivalent of two tonnes) on its first commercial flight from Melbourne to Cairns than the older aircraft it replaces
    • The Qantas Group’s landmark Project Sunrise program, which will use A350s to travel non-stop initially between Sydney and London and Sydney and New York, will be carbon neutral from day one
    • Qantas’ Fly Carbon Neutral program is one of the largest airline offsetting program in the world, with a focus on high integrity projects in Australia and overseas. Around 10 per cent of passengers “tick the box” to offset flights. Offsetting is a key tool in Qantas’ decarbonisation efforts, particularly while alternative aircraft propulsion technology (eg electric) is still many years away

Asia expansion for Jetstar Asia - five key destinations added to schedule in December

Jetstar Asia has received approval to operate 21 additional weekly services from Singapore to five popular Southeast Asia cities including Bangkok, Bali, Penang, Phnom Penh and Phuket. 

In December, the new services will create better access to key Southeast Asia cities and provide more opportunities for customers to travel freely within the region. Jetstar Asia CEO, Barathan Pasupathi, said as the peak travel season approached, customers were getting excited about planning their end-of-year trips. 

“We’re seeing strong demand for air travel in the upcoming holiday period, and we’re responding to ensure more of our customers have more options for low-fares travel during this time,” Mr Pasupathi said. "These new services are a response to the pent-up demand for travel and reflects Jetstar Asia's ongoing focus on rebuilding our extensive network.” 

All Jetstar Asia (3K) services will continue to operate out of Terminal 1 in Singapore's Changi Airport until March 2023. 

Additional Jetstar Asia (3K) services from Singapore: 

Bangkok: Services will increase from 9 to 17 flights a week with two weekday and one Sunday service, to support the pent-up demand for travel between Singapore and Bangkok. One-way low fares start from SGD182. 

Bali: Five additional weekly services will operate to Denpasar, bringing the total weekly flights from 9 to 14. One-way low fares start from SGD138. 

Phnom Penh: An additional weekday service will be introduced to Phnom Penh, Cambodia, offering customers daily flights. One-way low fares are available from SGD136. 

Penang: Two additional services to Penang will enable travellers more options to fly to the Pearl of the Orient. One-way low fares start from SGD130. 

Phuket: Five additional services will be added to the line-up of services to Phuket, offering customers daily services to the popular beach destination. Fares start from SGD156. 

Customers who think their travel plans might change can add FareCredit to their bookings on selected flights in the Jetstar network. With FareCredit, customers can cancel their booking up until airport check-in opens and get a credit voucher for the value of the flight, plus any in-flight extras like baggage, meals, and seats, with exclusions. 

Jetstar’s Fly Well safety measures offer an added layer of protection and demonstrate our commitment to keeping our people and our customers safe.

Jetstar’s mission is to offer low fares to enable more people to fly to more places, more often. The airline was launched in Australia in 2004 and has since gone on to fly more than 250 million passengers.

Prior to the pandemic, it had one of the Asia Pacific’s largest low fares networks by revenue. Jetstar-branded carriers operate more than 5,000 flights a week to more than 85 destinations.

The group consists of:

Jetstar Airways in Australia and New Zealand is wholly owned by the Qantas Group.

Jetstar Asia Airways, based in Singapore and managed by Newstar Holdings, is majority-owned by Singapore company Westbrook Investments (51 per cent), with the Qantas Group holding the remaining 49 per cent.

Jetstar Japan is a partnership between the Qantas Group, Japan Airlines and Tokyo Century Corporation.

The Jetstar Group Chief Executive Officer is Gareth Evans.

26 September, 2022

The Qantas Group has named Stephanie Tully as the new Chief Executive Officer of Jetstar.

Stephanie Tully as the new Chief Executive Officer of Jetstar,  Photo Qantas Group
The Australian Qantas Group has named Stephanie Tully as the new Chief Executive Officer of Jetstar, to take over from the departing CEO, Gareth Evans, who will leave at the end of 2022.

Ms Tully joined the national carrier in 2004 and has worked across operational, commercial, marketing and customer loyalty functions in progressively more senior roles. She has been a Group Executive and Chief Customer Officer since 2019.

As a result of this appointment, Markus Svensson will be promoted to the Chief Customer Officer role and become a member of the Group Executive Committee reporting to the Group CEO.

Mr Svensson is currently the Executive Manager of Network, Revenue Management and Alliances, responsible for overseeing a large part of the commercial strategy for Qantas International and Qantas Domestic. He was previously Regional General Manager for Qantas in the UK, Europe and the Middle East. Before joining Qantas in 2011, Mr Svensson held senior roles at Bain and Co and in telecommunications in Australia, Sweden and Korea.

Stephanie and Markus will begin transitioning to their new roles shortly with detailed handovers made possible by the internal succession, ahead of a formal handover in November.

Announcing the changes, Qantas Group CEO Alan Joyce said: “These appointments come at an important time for us. The team is working incredibly hard to overcome challenges facing the whole industry as it gets back on its feet, and the data shows we’re almost there.

“Managing this kind of executive renewal internally means we keep our momentum and can leverage a huge amount of corporate knowledge, including through the transition.

“Stephanie has worked across several different parts of the airline, from crewing to marketing, and has a deep understanding of customer experience. She’s an outstanding leader and she’ll be leading a very experienced senior team at Jetstar to keep building on the strengths of that business.

“Markus has navigated incredible levels of complexity in recent years, managing most of the commercial elements of the Qantas network through several waves of lockdown and recovery, and also managing our relationships with alliance partners around the world. His knowledge of airlines means he understands the many elements that have to work to deliver exceptional customer service, which is a key focus for us.

“Gareth has been a superb member of the Qantas Group Executive team for many years. We’re pleased to have his knowledge and experience in the months ahead to help with this transition and key projects in our recovery.”

16 September, 2022

Qantas and Jetstar predicting busy weekend....

Qantas and Jetstar are preparing to fly almost 450,000 customers domestically and internationally this weekend as school holidays start in Victoria and Queensland and footy fans travel interstate for the finals.

The bumper long weekend of travel will see 3700 flights take off across both airlines, with high load factors across the network.

More flights have been added and bigger aircraft have been scheduled between Melbourne and Sydney this weekend for the footy finals. Fans have snapped up cheaper fares, with only higher, last-minute fares still available.

Both Qantas and Jetstar have continued to put in place measures to improve their operations and are working with airports and suppliers to minimise delays and disruptions for customers through what is an extremely busy time.

Qantas has seen a significant improvement in its operational performance, with flight delays, cancellations and mishandled bags all reduced. In August, on-time performance was 67 per cent with 4 per cent of flights cancelled, compared to 52 per cent and 6 per cent in July. This has continued to improve during September.

17 August, 2022

Jetstar and IndiGo partnership goes live

A new virtual interline partnership between Jetstar and Indian low-cost carrier, IndiGo has gone live! Jetstar customers looking for low-cost travel options can now access IndiGo’s low fares from Jetstar’s hub in Singapore to key Indian destinations including Bengaluru, Chennai, Kolkata, Mumbai, New Delhi and Tiruchirappalli via the airline's website 

Jetstar Connect is an integrated booking system that allows passengers to select flights, buy bundled and unbundled ancillary products such as baggage and seats and enjoy seamless connectivity between international flights. 

Jetstar Asia Commercial Lead, Mr Poh Tiong Seng said: “Today’s announcement is a significant milestone for Jetstar as we continue to expand our network via Singapore’s Changi Airport through our partnership with IndiGo.  Jetstar Connect allows us to offer our customers more exciting opportunities to travel and more great value fares all at the click of a button, making travel even more accessible.” 

Sanjay Kumar, Chief Strategy and Revenue Officer, IndiGo commented:  “This strategic agreement will enable both airlines to tap into the rising demand for international travel, with the upcoming festive season. The partnership will enable customers to enjoy seamless connectivity between Jetstar and IndiGo and access to a wide variety of destinations across Asia Pacific. This partnership will also help us to expand our international connectivity to yet another continent through Jetstar’s network. 

We look forward to having Jetstar’s customers on our lean clean flying machine, as we extend to them our on-time, affordable, courteous and hassle-free travel experience.”

06 August, 2022

Jetstar Asia adds more weekend services to Bangkok and Manila, retime Ho Chi Minh City

In August, Jetstar Asia will increase the number of services it operates to Bangkok and Manila, providing customers with even more options when visiting two of Southeast Asia’s most popular metropolitan cities.
Photo by Andreas Brรผcker on Unsplash

In August, Jetstar Asia will increase the number of services it operates to Bangkok and Manila, providing customers with even more options when visiting two of Southeast Asia’s most popular metropolitan cities. 

As demand for travel to Manila continues to increase, Jetstar Asia will operate two additional morning services on Sunday and Monday from 1 August to meet the pent-up demand. Jetstar Asia will now operate 13 services a week to the Philippines’ capital with one-way low fares start from just SGD138. 

From 6 August, Jetstar Asia will operate an additional Saturday morning service between Singapore and Bangkok, increasing its services to eight return services a week. The additional service will help accommodate transiting customers from codeshare partners, Qantas, Emirates, Srilankan Air and Finnair. One-way low fares start from just SGD96. 

Mr Woo Wai Keong, Jetstar Asia’s Regional Sales Manager for SEA, said it was encouraging to see demand for air travel continue to recover as consumer confidence is restored. 

31 July, 2022

Jetstar's First A321 LR touches down in Australia

After a four year count down, Jetstar Airways’ first brand new, state-of-the-art Airbus A321LR (NEO) aircraft has touched down in Melbourne this morning, lifting the bar for low fares travel in Australia.

The long-range, fuel-efficient aircraft, which has come directly from the Airbus production line in Hamburg Germany, will significantly enhance the inflight experience for customers, with a range of benefits including wider seats, larger overhead storage lockers and in-seat USB power.

In the coming months, the NEOs will also be equipped with digital streaming technology which means customers can access Jetstar’s inflight entertainment on their own devices when they fly.

The A321LR is 15 per cent more fuel efficient than Jetstar’s current fleet of A320 aircraft, 50% quieter, and can fly up to 1200kms further – making it the lowest emissions aircraft in the Jetstar fleet.

This is first in Jetstar’s pipeline of 38 new NEO aircraft, with the aircraft set to start flying on some of Jetstar’s most popular domestic routes in early September, including from Melbourne to Cairns.

30 July, 2022

Jetstar Airways takes delivery of first A321neo

Australia’s largest low fares airline Jetstar Airways, part of the Qantas Group, has taken delivery of its first A321neo.

Featuring the airline’s refreshed livery, the aircraft is powered by CFM International LEAP-1A engines and configured in a single class layout with 232 seats. The cabin features extra-large Airspace overhead bins offering a 40% increase in volume, USB ports and tablet holders at every seat and the latest lighting system for an overall enhanced passenger experience.

Jetstar’s new A321neo is fitted with an additional fuel tank, enabling the aircraft to fly between all destinations on its domestic network, as well as to South East Asia, including the popular leisure destination of Bali.

The aircraft is the first of 38 A320neo Family aircraft for Jetstar, comprising 18 A321neo and 20 A321XLR. These are part of a larger backlog of single-aisle aircraft ordered by the Qantas Group, which now stands at 149 aircraft.

As at the end of June 2022, the A320neo Family has received more than 8,000 firm orders from over 130 customers worldwide.