Showing posts with label Skytrax. Show all posts
Showing posts with label Skytrax. Show all posts

22 June, 2023

Air Canada named World's Most Family Friendly Airline and Top Canadian Carrier at 2023 Skytrax World Airline Awards

Air Canada has been recognized as the world's most family-friendly airline at the 2023 Skytrax World Airline Awards presented at the Paris Air Show. The carrier was also named the Best Airline in Canada, its employees won for Best Airline Staff in Canada, and Air Canada Rouge has been declared the Best Low-Cost Airline in Canada.

"These awards recognize Air Canada's industry leadership in Canada and the world. But the real winners are our employees, who work very hard every day taking care of our customers and delivering them safely to their destinations. I thank our employees for their dedication, and I also thank our customers for acknowledging their work by participating in the 2023 Skytrax awards survey, which garnered more than 20 million submissions worldwide," said Michael Rousseau, President and Chief Executive Officer of Air Canada.

Among the awards given to Air Canada at the ceremony was a new global award for family-friendly travel. Skytrax cited Air Canada's work in family seating policies, dedicated family check-in facilities, priority boarding, children's meals, children's amenities/toys/activity packs, child-specific onboard entertainment, free checked luggage and policies for carrycot/pushchairs, and the standard of service assistance from ground staff and cabin crew during the travel experience.

"We are thrilled to be recognized with the inaugural Skytrax award for Most Family Friendly Airline. Air Canada takes pride in connecting family and loved ones through travel where celebrations and life-long memories are made. We're continuing to introduce still more family-focused initiatives through our onboard products, services and Aeroplan Family Sharing, and we look forward to welcoming even more families onboard throughout our global network," said Mr Rousseau.

Star Alliance named World's Best Airline Alliance at the Skytrax 2023 World Airline Awards

Star Alliance has once again won the title of World's Best Airline Alliance at the prestigious Skytrax World Airline Awards this year. 

The Alliance's famed Los Angeles lounge has also maintained its position of World's Best Airline Alliance Lounge for the seventh year running. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the Paris Air Show.

Delighted at the win, Mr Panagiotoulias said: "Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for."

Mr Panagiotoulias also congratulated the team and continued: "The resilience and hard work of every single employee of Star Alliance and its member airlines through a tough 2022 has paid off with this win. I receive this honour on their behalf, and encourage them to strive for more this year and beyond."

Star Alliance, which offers the widest network in the sky, is committed to enhancing the customer experience through a comprehensive strategy focusing on digitalising the journey, extending unparalleled loyalty benefits, and launching industry-first innovations such as the Intermodal Partnership model with the German rail network, Deutsche Bahn, and the HSBC Star Alliance Credit Card for the Australian market recently.

The Star Alliance Los Angeles Airport lounge is one of most highly rated airport lounges bagging several prestigious awards consistently. With an outdoor terrace that offers enviable views, the lounge is a visual delight by the day and a vibrant energetic space by the evening.

The Skytrax World Airline Awards are known as "the Oscars of the aviation industry", as they are decided through impartial international customer voting. This year, 20.23 million eligible entries were counted in a survey that ran from September 2022 to March 2023, representing passengers with over 100 nationalities. The survey was also provided in six major international languages.

Since its introduction in the award categories in 2005, the World's Best Airline Alliance award has witnessed multiple victories by Star Alliance.

Edward Plaisted, CEO of Skytrax said: "We congratulate Star Alliance on this fabulous double achievement in the World Airline Awards, receiving both the World's Best Airline Alliance, and for having the World's Best Airline Alliance Lounge. The Star Alliance lounge in the Tom Bradley International Terminal has long been a customer favourite having previously been recognised as an award-winning lounge."

In addition to the Alliance awards, 13 Star Alliance member airlines received 35 additional awards this year, including the coveted World's Best Airline award for Singapore Airlines. Other awards range from World's Cleanest Airline and World's Best Premium Economy Class to several best regional airline awards.

27 September, 2022

AirAsia Voted World’s Best Low-Cost Airline for 13th straight year

AirAsia has been crowned the World’s Best Low-Cost Airline at the Skytrax World Airline Awards 2022 for the 13th consecutive year. 
CEO of Capital A, Tony Fernandes who received the award at the Langham Hotel in London
Photo Air Asia / Skytrax

Considered the global benchmark of airline excellence, the Skytrax World Airline Awards 2022 were decided by a survey of 14.3  million customers of over 100 nationalities who have reviewed over 300 airlines from September 2021 to August 2022. 

CEO of Capital A, Tony Fernandes who received the award at the Langham Hotel in London on Friday said: “We did it again! This year feels more special than previous years, as voters supported us despite the most difficult past few years triggered by Covid. The fact we are back in the sky is incredible in itself with no government handouts or big business benefactors and virtually no flying for close to two years.  

“My sincere gratitude goes to the Skytrax organisers, to the more than 700 million guests who have flown with us and to those who have chosen to vote for us in these passenger’s choice awards time and time again. Last but not least, I’d like to dedicate this award to my fantastic team of Allstars, whose unwavering can-do spirit and attitude has led us this far.

“If there is one silver lining of the past few years, we have used the downtime in flying so we can return stronger than ever. Just a few days ago, we had record day sales, and using our data and our tremendous brand, we are now able to provide our guests with a complete travel ecosystem where they can enjoy travel, e-commerce, logistics and fintech from our travel and lifestyle platform.

“Finally I see blue skies ahead once again. We have survived, we have rebuilt and we are recovering to deliver greater value and choice than ever before.”

AirAsia Philippines CEO Ricky Isla said, “This recognition is both an honour and a reminder to us all in AirAsia to never rest on our laurels. Our guests can be assured of our commitment  to do better each day in all of our areas of operations. We look forward to expanding our market in the Philippines in the years to come so that Filipinos will have the best flight options, best value deals, and ultimately world’s best service as evidenced by our stellar track record of 13 years with Skytrax.” 

26 September, 2022

Finnair recognized again as the Best Airline in Northern Europe

Photo Finnair
Air travellers have again voted Finnair the Best Airline in Northern Europe at the World Airline Awards by Skytrax in 2022. This is the 12th consecutive time that Finnair has received this recognition. 

“We are delighted to get this recognition that speaks of the dedication of every Finnair employee to create a frictionless travel experience for our customers,” says Tiina Tissari, Vice President, Customer Experience and Products at Finnair. “Our operating environment has not been easy over the past two years, but our focus has always been on customers. I want to express my gratitude for the whole Finnair team and our partners across our network for the excellent work.”  

Finnair continues to work for competitive customer experience with special focus on retaining the quality of our product and service, operative reliability, enhanced digital services and increased customer choice.  

The World Airline Awards by Skytrax is the world’s largest, annual airline passenger satisfaction survey, also known as the Oscars of the aviation industry. The survey analyses customer satisfaction for the overall airline customer experience, at both the airport and on board the aircraft.  

24 September, 2022

Qatar Airways named World’s Best Airline for seventh time at 2022 Skytrax World Airline Awards

Qatar Airways has been voted the World’s Best Airline for a record seventh time at the 2022 World Airline Awards, winning the prestigious Airline of the Year 2022 title.

After two years of virtual award ceremonies, the 2022 World Airline Awards event returned to normal procedures, with airlines from around the world attending the 2022 awards ceremony, held today at the historic Langham Hotel in London, United Kingdom.

Widely regarded as ‘the Oscars of the aviation industry’, the World Airline Awards began in 1999, and remain totally independent and impartial with all of the customer survey costs and awards event paid by the organisers, Skytrax.

Qatar Airways Group Chief Executive, His Excellency Mr Akbar Al Baker, said: “To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees. Their continued dedication and drive is to ensure our passengers have the best experience possible when they fly with Qatar Airways. To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty and aim to create memories of a lifetime when you fly with Qatar Airways.”

Singapore Airlines takes second position in the world, with Emirates third, ANA All Nippon Airways fourth, and Qantas Airways in fifth position, out of more than 350 airlines included in the survey results.

Edward Plaisted of Skytrax said: “To receive the 2022 World’s Best Airline award is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of the airline’s staff to satisfy customers. Qatar Airways was the largest airline to have flown consistently throughout the COVID-19 pandemic, with their network never falling below 30 destinations, and that determination has clearly been well recognised by customers with this award as Airline of the Year 2022. For Qatar Airways to achieve this top accolade for a seventh time is both a unique and remarkable achievement, and we congratulate them for this success.”

Big winners at the awards included Qatar Airways who scooped nine award wins, with Singapore Airlines also receiving nine awards. Delta Air Lines was the success in North America, winning six awards. In Europe, Turkish Airlines was dominant, receiving four awards including the highly competitive Best Airline in Europe title.

India’s Vistara was another key winner, receiving two awards, the Best Airline in India and Southern Asia and Best Airline Staff Service in India and Southern Asia. Vinod Kannan, Chief Executive Officer of Vistara said “It is incredibly heartening for all of us at Vistara to win these awards, which reaffirms the steadfast trust our customers have in us and is a true testament to Vistara setting global benchmarks for excellence in operations and service delivery.”

airBaltic celebrated success at the 2022 World Airline Awards for the first time, receiving the awards for the Best Airline in Eastern Europe, the Most Improved Airline in Europe and the Best Airline Staff in Eastern Europe. Martin Gauss, President and CEO at airBaltic: “We at airBaltic are continuously working on improving and innovating. There is an incredible motivation, dedication and passion within the airBaltic team towards what we do. Therefore I am proud and honoured to receive this award today on behalf of our team and to see our work and efforts being recognized on an international scale.”

Star Alliance reclaims World’s Best Airline Alliance title at the Skytrax 2022 World Airline Awards

Star Alliance has reclaimed the title of World’s Best Airline Alliance at the prestigious Skytrax 2022 World Airline Awards. The Alliance’s famed Los Angeles lounge has also retained the award for World’s Best Airline Alliance Lounge for the sixth year running. The awards were received by Star Alliance CEO Jeffrey Goh at a ceremony held at the historic Langham Hotel in London. 

Commenting on the win, Mr Goh said: “We are elated to learn that millions of flyers around the world have put their trust in Star Alliance yet again and have recognised the exceptional value the alliance offers through their journey. As we celebrate our 25th anniversary this year, the recognition means even more to us.” 

Mr Goh also took this opportunity to thank the unwavering efforts of the team and continued: “As we navigate through one of the most difficult periods for our industry, it is the grit and hard work of the Star Alliance team and the staff of our member carriers that has enabled seamless travel despite constantly changing environment. I receive this honour on their behalf.” 

23 September, 2022

Qatar Airways wins the “Airline of the Year” Award by Skytrax

Qatar Airways also named World’s Best Business Class, World’s Best Business Class Lounge Dining and Best Airline in the Middle East

Fitting tribute as the Airline celebrates its 25th anniversary in 2022

Qatar Airways named as Airline of the Year
Congratulations Qatar Airways  Photo Qatar Airways
As the airline proudly celebrates its 25th anniversary in 2022, Qatar Airways has been named “Airline of the Year” by the international air transport rating organisation, Skytrax, for an unprecedented seventh time. At a glittering event in London earlier today, the leading global airline also took home three additional awards including World’s Best Business Class, World’s Best Business Class Lounge Dining, and Best Airline in the Middle East. Qatar Airways has been named ‘Airline of the Year’ in 2011, 2012, 2015, 2017, 2019, 2021 and now 2022.

The prestigious 2022 Skytrax awards are coveted within the industry due to their reputation as the benchmark for excellence and distinction. Qatar Airways home airport and hub, Hamad International Airport, was also recently voted the World’s Best Airport 2022, taking home the award for the second year in succession, ensuring that passengers can relax and enjoy their flights knowing they are travelling with the World’s Best Airline through the World’s Best Airport.

The airline’s premium cabin featuring the patented Qsuite, has been voted World’s Best Business Class for the sixth year running while the Al Mourjan lounge was recognised for its outstanding culinary excellence and was awarded the World’s Best Business Class Lounge Dining. In a further endorsement of its leading role not just in global aviation, but also within a highly competitive region, Qatar Airways was also announced as Best Airline in the Middle East, a strong affirmation of its reputation for excellence, a strong global network, leading global partnerships and every passenger journey having a touchpoint with Hamad International Airport.

28 September, 2021

SAUDIA crowned the World's Most Improved Airline in 2021

SAUDIA  wins the Skytrax award for the second time in four years!

           Skytrax announced this week that SAUDIA is the World's Most Improved Airline of 2021. This is the second time that SAUDIA has won this award since 2017. That year, the Saudi flag carrier impressively jumped from the 82nd to 51st position, a 40% improvement. This year, however, SAUDIA improved by a stunning 55% and is now 26th in the Skytrax ranking of global airlines.  

The award cements the airline's status as a full scale global carrier, constantly innovating its onboard service and culinary offering. Being awarded this accolade award reflects the dedication to quality and performance improvements in different award categories including cabin crew, food & beverage, in-flight entertainment and more. The Skytrax award comes as yet another milestone in SAUDIA's on-going transformation which has led to several other awards and recognitions. The airline's stellar health safety initiatives to ensure passenger safety during the COVID-19 pandemic have attracted global accolades.

With a route network of more than 95 destinations and a fleet of 145 aircraft – operating one of the youngest fleets in the world – SAUDIA is on an upwards trajectory of continued growth in international markets.

Saudi Arabian Airlines Director General, His Excellency Eng. Ibrahim Alomar said, "It is an honor to receive this award on behalf of the entire SAUDIA team who have demonstrated exceptional commitment to the pursuit of the highest standards globally – from health and safety to the product and experience. I would also like to express SAUDIA's deep appreciation and gratitude to The Custodian Of The Two Holy Mosques, King Salman bin Abdulaziz, and His Royal Highness the Crown Prince Mohamed bin Salman for their continuous support to SAUDIA, the Kingdom's flag carrier. My congratulations also to SAUDIA's Chairman His Excellency Eng. Saleh Al Jasser and the rest of the Board of Directors on this achievement."

Continued Eng. Alomar: "As part of the airline's SV2020 Strategy & Transformation Plan, SAUDIA has invested in new aircraft, product innovation and service enhancements with a single purpose – to provide all of our guests with the highest level of hospitality and comfort in the skies. We are delighted that the world is noticing and recognizing our efforts."

Commenting on the award, Edward Plaisted, CEO of Skytrax said: "SAUDIA continues to increase its global status and appeal amongst customers. Apart from overall improvement in the main survey, the airline performed well in many other survey sections which are considered for this award. It is a fabulous achievement for SAUDIA to be named the World's Most Improved Airline. Customers definitely recognize this improvement across the end-to-end passenger experience."                                     

20 June, 2019

Air France receives three SkyTrax 2019 awards for its La Première service

For the second year running, Air France has come top of three categories in the SkyTrax rankings. The company won the following awards at the 2019 edition:
- Best first class lounge dining;
- Best first class in-flight dining;
- Best first class comfort amenities.

A haven of peace, luxury and pleasure in the La Première lounge at Paris-Charles de Gaulle 
The Air France La Première lounge is an exclusive space spanning 1,000 sq. m, offering a moment of calm and serenity, and the promise of an exceptional travel experience. 

19 June, 2019

Hainan Airlines Awarded the SKYTRAX 5-Star Airline Designation for the 9th Consecutive Year

On June 18, Paris local time, international air transport rating organization SKYTRAX announced the winners of the 2019 SKYTRAX World Airline Awards. Hainan Airlines was named a SKYTRAX 5-Star Airline for the 9th consecutive year and ranked 7 among the Top 10 SKYTRAX carriers. It also received top position in Best Business Class Comfort Amenities, Best Airlines in China and Best Airline Staff in China categories. 

18 July, 2018

The Top Ten Airlines In The World - 2018

Skytrax held its 2018 World Airline Awards on Tuesday 17th July at The Langham Hotel, London and has published the results of a 10 month long survey period in which travellers from around the world rated airlines on a number of key areas. There were some surprises in the complete listings, for example British Airways didn't even make the top thirty and Ryanair being rated above United.

Here are the top ten 'World's Best Airlines' 

1.  Singapore Airlines
Singapore Airlines has long been one of the most respected travel brands around the world, therefore it is perhaps no surprise that it makes it to the top of the list in this years Skytrax awards. Singapore Airlines seems to be pleasing passengers with its impressive service, flying one of the youngest aircraft fleets in the world to destinations spanning a network spread over six continents. Of course, the Singapore Girl is an internationally-recognisable icon providing the high standards of care and service that customers have come to expect of Singapore Airlines.

2.  Qatar Airways
Qatar Airways has rapidly grown to serve more than 140 destinations worldwide, offering levels of service excellence that helped the award-winning carrier to become the best in the world. Qatar Airways network spans business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America. Qatar Airways is a member of oneworld global airline alliance. Despite recent difficulties with its near neighbours and sexist remarks from its CEO, the airline is still rated highly on all levels by its passengers.

read on for the next 8.

Skytrax Best Airline in Eastern Europe and Best Premium Economy Onboard Catering awards went to...........

The Russian airline Aeroflot has won two categories at the Skytrax World Airline Awards 2018 in London. In addition to being named Best Airline in Eastern Europe, Aeroflot took the award for Best Premium Economy Onboard Catering of any airline worldwide.

Aeroflot was named Best Airline in Eastern Europe for the sixth straight year and seventh time overall. The award for Best Premium Economy Onboard Catering represents a breakthrough for the Russian flag carrier. Previously the award had belonged to Singapore Airlines, recognized by many ratings as the finest in the world.

The World Airline Awards ceremony, which took place today in the Grand Ballroom of The Langham hotel in London on Tuesday, brought together senior executives of leading airlines from around the world.

17 July, 2018

Finnair named as ‘Best Airline in Northern Europe’ for the 9th year in a row by Skytrax

For an amazing ninth year in a row, Finnair has been awarded the mantle of 'Northern Europe’s Best Airline' by Skytrax at the World Airline Awards event in London today.

“It is a truly an honour to receive this prestigious award for the ninth consecutive year,” said Piia Karhu, SVP, Customer Experience at Finnair. “This award demonstrates the great work our entire team has done to focus on making the customer and travel experience as pleasant and comfortable as possible.” 

“We have also taken important steps in continuing to develop and refine key areas of our travel experience through the entire customer journey and we have seen very favourable developments in our customer feedback and NPS score,” adds Karhu.   

SKYTRAX awards for ‘World's Best Low-Cost Long-Haul Airline’ and ‘Best Low-Cost Airline in Europe’ go to Norwegian

The ‘World’s Best Low-Cost Long-Haul Airline’ and ‘Best Low-Cost Airline in Europe’ awards were won by Norwegian at the prestigious Skytrax World Airline Awards held in London today.

The Skytrax 2018 World Airline Awards, celebrating its 18th year, are independent and impartial and represent the leading international airline rating system as voted for by the travelling public, and Norwegian was once again recognised by providing outstanding service combined with a high-quality product while operating one of the youngest fleets in the aviation industry.  The airline has won the award for ‘World’s Best Low-Cost Long-Haul Airline’ for the fourth consecutive year and the ‘Best Low-Cost Airline in Europe’ for the sixth year in a row.