Star Alliance named the World's Best Airline Alliance

Star Alliance Paris Charles de Gaulle Airport Lounge won the World's Best Airline Alliance Lounge award in its inaugural year

16 Star Alliance member airlines claim a total of 47 top awards including several best regional airline awards

Star Alliance has been honoured with the title of World's Best Airline Alliance once again at this year's prestigious Skytrax World Airline Awards. The Alliance's newly launched Paris Charles de Gaulle airport lounge has also won the World's Best Airline Alliance Lounge title in its first year. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the iconic Fairmont Windsor Park, UK.

Celebrating the occasion, Mr Panagiotoulias said: "We are humbled to learn that millions of customers voted and made us the best yet again. Not only does this acknowledge the effort we dedicate to making customer journeys seamless, but it also motivates us further to achieve more."

Mr Panagiotoulias also congratulated thousands of member airline employees across the network and continued: "The commitment and effort of every employee at Star Alliance and member airlines throughout a promising 2023 have culminated in this award. I proudly accept this honour on their behalf and commend them for their dedication. I encourage them to keep aiming for excellence this year and in the future."

Hainan Airlines Holds Five-Star Rating for 13th Year, Secures Triple Win at World Award 2024

Alongside accolades for staff service and business class comfort, the carrier also celebrates a major safety milestone and expanded service offerings

On June 24, SKYTRAX, the global airline and airport service evaluator, unveiled the World Award 2024 in London, UK, with Hainan Airlines receiving the prestigious SKYTRAX Five-Star Airline accolade for its exceptional services and products for the thirteenth consecutive year. The carrier also triumphs in three categories: Best Airlines in China, Best Airlines Staff Service in China, and Best Business Class Comfort Amenities. Ding Yongzheng, Chairman of HNA Aviation Group, attended the World Award Ceremony.

Edward Plaisted, Chairman of Skytrax said: "We congratulate Hainan Airlines on the fabulous achievement of winning the Best Airline in China award for a remarkable thirteenth time. Their success in winning the Best Airline Staff Service in China award is a great reward for both the management and front-line staff of Hainan Airlines. Their final award for the Best Business Class Airline Amenities underlines the importance they place upon providing business class customers with the highest comfort levels onboard flights."

Mr. Zhu Tao, Chairman of Hainan Airlines said,"We are deeply honored to receive three prestigious awards at the 2024 World Award. This recognition is not only for Hainan Airlines' consistent efforts in product innovation, but also for our staff. With forward-looking concepts, Hainan Airlines works on innovative service models by technology and strives for eco-friendly operations. In the future, Hainan Airlines will promote this honour through five-star service, continuously pursuing excellence to provide travellers with safer, more convenient, comfortable, and environmentally friendly travel experiences."

Since joining the Liaoning Fangda Group, Hainan Airlines has begun a new chapter in its growth trajectory. By the end of February 2024, the airline had achieved a significant milestone of 10 million consecutive safe flight hours, earning the prestigious "Flight Safety Diamond Award" from the Civil Aviation Administration of China (CAAC). Hainan Airlines has also intensified its route recovery efforts, expanding its route network and enhancing its service offerings. Its commitment to safe, efficient, and high-quality aviation services has garnered widespread praise and favour among travellers.

Hainan Airlines continues to bolster the recovery of international routes and to broaden its network. For the 2024 summer and autumn seasons, the airline will operate nearly 500 domestic routes and over 40 international and regional routes, providing service to multiple cities across Europe, North America, Asia, Oceania, Africa, and beyond.

Saudia wins The World's Most Improved Airline at the 2024 Skytrax World Airline Awards

Saudia, the national flag carrier of Saudi Arabia, was named ‘The World's Most Improved Airline’ and ranked number one for the Best Economy Class Airline Catering at the 2024 Skytrax World Airline Awards.

The event was hosted by Skytrax, the international air transport rating organization, known for its evaluation of the global airline industry. The World Airline Awards are based on a comprehensive global customer satisfaction survey conducted over several months, covering more than 375 airlines worldwide.

In recent years, Saudia has demonstrated unparalleled progress in its rankings, earning the title of ‘The World's Most Improved Airline’ for the third time. Saudia’s remarkable trajectory has seen its ranking surge over the past seven years, leaping from 82nd  place in 2017 to 23rd in 2023, and achieving the 20th position in 2024.

Saudia’s ‘SHINE’ transformation program has been instrumental in accomplishing this remarkable achievement as the initiatives are focused on elevating the guest experience, optimizing operational efficiency, and enhancing its service and product offerings, followed by the launching of Saudia’s new era of digital transformation and cutting-edge technologies. These efforts have propelled Saudia to rank among the top 10 airlines globally in On-Time Performance (OTP) throughout 2023, maintaining this position for six consecutive months. Notably, in May 2024, Saudia was ranked among the top five for arrival On-Time Performance (OTP-A) and first globally for the highest departure On-Time Performance (OTP-D).

Porter Airlines is North America’s Best Regional Airline........

Porter Airlines was selected as Best Regional Airline in North America at the 2024 Skytrax World Airline Awards.

The category includes airlines that primarily or exclusively fly within North America. Over 100 countries participate in the world’s largest airline passenger satisfaction survey to select the award winners. This year’s presentation ceremony was held in London, England.

“Porter has redefined air travel for 17 years. As our network quickly expands across North America, we are offering economy travellers an overall experience they will not find with any other carrier, like free beer and wine served in glassware, a selection of free premium snacks, high-quality fresh meal options, plus free streaming WiFi for all passengers,” said Michael Deluce, CEO, Porter Airlines. “We also understand that a quality product must be accompanied by the highest level of service and genuine hospitality. This prestigious award speaks to the unwavering commitment from our team members to provide this for all of our passengers.”

Porter continues to challenge the definition of economy air travel across North America by emphasizing an overall elevated economy experience on board. This includes a two-by-two configuration on every aircraft, ensuring no middle seats on any flight. The distinct regional service that Porter has developed since 2006 is the foundation for this standard in a network that now stretches across North America.

In the past 18 months, the airline has:

Hired more than 2,000 new team members

Taken delivery of 35 new Embraer E195-E2s

Total fleet size of 64, including 29 Dash 8-400 aircraft

Announced dozens of new routes and 20 new destinations

The airline now flies as far west as Victoria and as far east as St. John’s in Canada. It is also making further headway into the U.S., currently with five destinations in Florida, as well as Los Angeles, San Francisco and Las Vegas. Phoenix will also launch this winter.

“We congratulate Porter Airlines on this great achievement in being named the Best Regional Airline in North America at the 2024 Awards. This global region is a very competitive market, and Porter Airlines success demonstrates the success of their product that is so well supported by excellent staff service,” said Edward Plaisted, CEO, Skytrax.

Skytrax introduced the category for Best Regional Airline in North America in 2014. Porter is also one of only three carriers in North America to qualify for Skytrax’s Official 4-Star Rating, recognizing airlines that deliver overall quality performance.

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U.S. mega carrier Delta has taken two top awards at the 2024 Skytrax World Airline Awards

U.S. mega carrier Delta has taken two top awards at the 2024 Skytrax World Airline Awards, where it was named Best Airline in North America and Best Airline Staff. It is the fourth year running that Delta has scooped the Best Airline in North America award, and third consecutive year for the best staff award.

The World Airline Awards are the most coveted quality accolades celebrating excellence in the global airline industry. Award winners are voted for by travellers themselves in response to Skytrax’s World Airline Survey, the largest customer experience survey of its kind. 

"Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year," said Ralph Albus, Delta’s Director of Global Communications EMEAI. “Skytrax is among the most respected awards in the industry, and we are particularly proud that Delta people have been deservedly recognized for the excellent service they deliver every day.”

 Edward Plaisted, CEO of Skytrax said: "We congratulate Delta Air Lines on this fabulous achievement of being named as the Best Airline in North America for the fourth consecutive year at the 2024 World Airline Awards. This top accolade, along with being named the Best Airline Staff Service in North America, should be a source of pride for the management and staff of Delta Air Lines."

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Air Canada takes 5 categories at the 2024 Skytrax World Airline Awards

Air Canada has been recognized with five awards at the 2024 Skytrax World Airline Awards, including for having the world's Best Business Class Airline Lounge Catering and also the Best Cabin Crew in Canada. The carrier was also named the Most Family Friendly Airline in North America, Best Premium Economy Class Onboard Catering in North America, and Cleanest Airline in North America.

"We are very pleased with the results of this year's Skytrax World Airline Awards due to the number of awards we won and also because they recognize Air Canada's industry leadership in delivering superior products and service across our diverse customer base. This includes our premium customers, to whom we offer the world's Best Business Class Airline Lounge Catering at our Toronto Air Canada Signature Suite and the Best Premium Economy Class catering in North America; families travelling together, who can enjoy the Most Family Friendly Airline in North America; and all customers who are served by the Best Cabin Crew in Canada while flying on the Cleanest Airline in North America," said Michael Rousseau, President and Chief Executive of Air Canada.

"These awards also recognize the dedication, professionalism and hard work of our 40,000 employees worldwide who safely transport our customers to their destinations, and for truly representing what is the best of Canada. I am particularly pleased to see the work of our flight attendants and our cabin services operations teams being recognized. And to our customers, I thank them for their loyalty to Air Canada and for expressing their support by taking part in the 2024 Skytrax awards survey, which had more than 20 million submissions globally."

• World's Best Business Class Airline Lounge Catering for the Toronto Air Canada Signature Suite
• Best Cabin Crew in Canada
• Most Family Friendly Airline in North America
• Best Premium Economy Class Onboard Catering in North America
• Cleanest Airline in North America

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The World Airline Awards are wholly independent and impartial, introduced in 1999 to provide a customer satisfaction study that is truly global. Travellers across the world vote in the largest airline passenger satisfaction survey to determine the award winners. The awards are referred to by media around the world as "the Oscars of the aviation industry". All costs of the Survey and Awards event are paid by Skytrax, and airlines do not pay any entry or registration fee. There are no charges for use of the Award logos and results. The online customer survey operated from September 2023 to May 2024, together with invitations sent to previous year respondents in the survey database. Over 100 customer nationalities participated in the 2023/2024 survey with 21.42 million eligible entries counted in the results.

Delta named Best Airline in North America and Best Airline Staff at Skytrax Awards

U.S. mega carrier Delta has taken two top awards at the 2024 Skytrax World Airline Awards, where it was named Best Airline in North America and Best Airline Staff. It is the fourth year running that Delta has scooped the Best Airline in North America award, and third consecutive year for the best staff award.

The World Airline Awards are the most coveted quality accolades celebrating excellence in the global airline industry. Award winners are voted for by travellers themselves in response to Skytrax’s World Airline Survey, the largest customer experience survey of its kind. 

"Winning these awards underscores how our dedication to providing the very best travel experience is appreciated by the 200 million customers who choose to fly with Delta every year," said Ralph Albus, Delta’s Director of Global Communications EMEAI. “Skytrax is among the most respected awards in the industry, and we are particularly proud that Delta people have been deservedly recognized for the excellent service they deliver every day.”

 Edward Plaisted, CEO of Skytrax said: "We congratulate Delta Air Lines on this fabulous achievement of being named as the Best Airline in North America for the fourth consecutive year at the 2024 World Airline Awards. This top accolade, along with being named the Best Airline Staff Service in North America, should be a source of pride for the management and staff of Delta Air Lines."

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Air Canada named World's Most Family Friendly Airline and Top Canadian Carrier at 2023 Skytrax World Airline Awards

Air Canada has been recognized as the world's most family-friendly airline at the 2023 Skytrax World Airline Awards presented at the Paris Air Show. The carrier was also named the Best Airline in Canada, its employees won for Best Airline Staff in Canada, and Air Canada Rouge has been declared the Best Low-Cost Airline in Canada.

"These awards recognize Air Canada's industry leadership in Canada and the world. But the real winners are our employees, who work very hard every day taking care of our customers and delivering them safely to their destinations. I thank our employees for their dedication, and I also thank our customers for acknowledging their work by participating in the 2023 Skytrax awards survey, which garnered more than 20 million submissions worldwide," said Michael Rousseau, President and Chief Executive Officer of Air Canada.

Among the awards given to Air Canada at the ceremony was a new global award for family-friendly travel. Skytrax cited Air Canada's work in family seating policies, dedicated family check-in facilities, priority boarding, children's meals, children's amenities/toys/activity packs, child-specific onboard entertainment, free checked luggage and policies for carrycot/pushchairs, and the standard of service assistance from ground staff and cabin crew during the travel experience.

"We are thrilled to be recognized with the inaugural Skytrax award for Most Family Friendly Airline. Air Canada takes pride in connecting family and loved ones through travel where celebrations and life-long memories are made. We're continuing to introduce still more family-focused initiatives through our onboard products, services and Aeroplan Family Sharing, and we look forward to welcoming even more families onboard throughout our global network," said Mr Rousseau.

Star Alliance named World's Best Airline Alliance at the Skytrax 2023 World Airline Awards

Star Alliance has once again won the title of World's Best Airline Alliance at the prestigious Skytrax World Airline Awards this year. 

The Alliance's famed Los Angeles lounge has also maintained its position of World's Best Airline Alliance Lounge for the seventh year running. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the Paris Air Show.

Delighted at the win, Mr Panagiotoulias said: "Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for."

Mr Panagiotoulias also congratulated the team and continued: "The resilience and hard work of every single employee of Star Alliance and its member airlines through a tough 2022 has paid off with this win. I receive this honour on their behalf, and encourage them to strive for more this year and beyond."

Star Alliance, which offers the widest network in the sky, is committed to enhancing the customer experience through a comprehensive strategy focusing on digitalising the journey, extending unparalleled loyalty benefits, and launching industry-first innovations such as the Intermodal Partnership model with the German rail network, Deutsche Bahn, and the HSBC Star Alliance Credit Card for the Australian market recently.

The Star Alliance Los Angeles Airport lounge is one of most highly rated airport lounges bagging several prestigious awards consistently. With an outdoor terrace that offers enviable views, the lounge is a visual delight by the day and a vibrant energetic space by the evening.

The Skytrax World Airline Awards are known as "the Oscars of the aviation industry", as they are decided through impartial international customer voting. This year, 20.23 million eligible entries were counted in a survey that ran from September 2022 to March 2023, representing passengers with over 100 nationalities. The survey was also provided in six major international languages.

Since its introduction in the award categories in 2005, the World's Best Airline Alliance award has witnessed multiple victories by Star Alliance.

Edward Plaisted, CEO of Skytrax said: "We congratulate Star Alliance on this fabulous double achievement in the World Airline Awards, receiving both the World's Best Airline Alliance, and for having the World's Best Airline Alliance Lounge. The Star Alliance lounge in the Tom Bradley International Terminal has long been a customer favourite having previously been recognised as an award-winning lounge."

In addition to the Alliance awards, 13 Star Alliance member airlines received 35 additional awards this year, including the coveted World's Best Airline award for Singapore Airlines. Other awards range from World's Cleanest Airline and World's Best Premium Economy Class to several best regional airline awards.

AirAsia Voted World’s Best Low-Cost Airline for 13th straight year

AirAsia has been crowned the World’s Best Low-Cost Airline at the Skytrax World Airline Awards 2022 for the 13th consecutive year. 

Photo Air Asia / Skytrax

Considered the global benchmark of airline excellence, the Skytrax World Airline Awards 2022 were decided by a survey of 14.3  million customers of over 100 nationalities who have reviewed over 300 airlines from September 2021 to August 2022. 

CEO of Capital A, Tony Fernandes who received the award at the Langham Hotel in London on Friday said: “We did it again! This year feels more special than previous years, as voters supported us despite the most difficult past few years triggered by Covid. The fact we are back in the sky is incredible in itself with no government handouts or big business benefactors and virtually no flying for close to two years.  

“My sincere gratitude goes to the Skytrax organisers, to the more than 700 million guests who have flown with us and to those who have chosen to vote for us in these passenger’s choice awards time and time again. Last but not least, I’d like to dedicate this award to my fantastic team of Allstars, whose unwavering can-do spirit and attitude has led us this far.

“If there is one silver lining of the past few years, we have used the downtime in flying so we can return stronger than ever. Just a few days ago, we had record day sales, and using our data and our tremendous brand, we are now able to provide our guests with a complete travel ecosystem where they can enjoy travel, e-commerce, logistics and fintech from our travel and lifestyle platform.

“Finally I see blue skies ahead once again. We have survived, we have rebuilt and we are recovering to deliver greater value and choice than ever before.”

AirAsia Philippines CEO Ricky Isla said, “This recognition is both an honour and a reminder to us all in AirAsia to never rest on our laurels. Our guests can be assured of our commitment  to do better each day in all of our areas of operations. We look forward to expanding our market in the Philippines in the years to come so that Filipinos will have the best flight options, best value deals, and ultimately world’s best service as evidenced by our stellar track record of 13 years with Skytrax.” 

Finnair recognized again as the Best Airline in Northern Europe

Photo Finnair

Air travellers have again voted Finnair the Best Airline in Northern Europe at the World Airline Awards by Skytrax in 2022. This is the 12th consecutive time that Finnair has received this recognition. 

“We are delighted to get this recognition that speaks of the dedication of every Finnair employee to create a frictionless travel experience for our customers,” says Tiina Tissari, Vice President, Customer Experience and Products at Finnair. “Our operating environment has not been easy over the past two years, but our focus has always been on customers. I want to express my gratitude for the whole Finnair team and our partners across our network for the excellent work.”  

Finnair continues to work for competitive customer experience with special focus on retaining the quality of our product and service, operative reliability, enhanced digital services and increased customer choice.  

The World Airline Awards by Skytrax is the world’s largest, annual airline passenger satisfaction survey, also known as the Oscars of the aviation industry. The survey analyses customer satisfaction for the overall airline customer experience, at both the airport and on board the aircraft.  

Qatar Airways named World’s Best Airline for seventh time at 2022 Skytrax World Airline Awards

Qatar Airways has been voted the World’s Best Airline for a record seventh time at the 2022 World Airline Awards, winning the prestigious Airline of the Year 2022 title.

After two years of virtual award ceremonies, the 2022 World Airline Awards event returned to normal procedures, with airlines from around the world attending the 2022 awards ceremony, held today at the historic Langham Hotel in London, United Kingdom.

Widely regarded as ‘the Oscars of the aviation industry’, the World Airline Awards began in 1999, and remain totally independent and impartial with all of the customer survey costs and awards event paid by the organisers, Skytrax.

Qatar Airways Group Chief Executive, His Excellency Mr Akbar Al Baker, said: “To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees. Their continued dedication and drive is to ensure our passengers have the best experience possible when they fly with Qatar Airways. To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty and aim to create memories of a lifetime when you fly with Qatar Airways.”

Singapore Airlines takes second position in the world, with Emirates third, ANA All Nippon Airways fourth, and Qantas Airways in fifth position, out of more than 350 airlines included in the survey results.

Edward Plaisted of Skytrax said: “To receive the 2022 World’s Best Airline award is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of the airline’s staff to satisfy customers. Qatar Airways was the largest airline to have flown consistently throughout the COVID-19 pandemic, with their network never falling below 30 destinations, and that determination has clearly been well recognised by customers with this award as Airline of the Year 2022. For Qatar Airways to achieve this top accolade for a seventh time is both a unique and remarkable achievement, and we congratulate them for this success.”

Big winners at the awards included Qatar Airways who scooped nine award wins, with Singapore Airlines also receiving nine awards. Delta Air Lines was the success in North America, winning six awards. In Europe, Turkish Airlines was dominant, receiving four awards including the highly competitive Best Airline in Europe title.

India’s Vistara was another key winner, receiving two awards, the Best Airline in India and Southern Asia and Best Airline Staff Service in India and Southern Asia. Vinod Kannan, Chief Executive Officer of Vistara said “It is incredibly heartening for all of us at Vistara to win these awards, which reaffirms the steadfast trust our customers have in us and is a true testament to Vistara setting global benchmarks for excellence in operations and service delivery.”

airBaltic celebrated success at the 2022 World Airline Awards for the first time, receiving the awards for the Best Airline in Eastern Europe, the Most Improved Airline in Europe and the Best Airline Staff in Eastern Europe. Martin Gauss, President and CEO at airBaltic: “We at airBaltic are continuously working on improving and innovating. There is an incredible motivation, dedication and passion within the airBaltic team towards what we do. Therefore I am proud and honoured to receive this award today on behalf of our team and to see our work and efforts being recognized on an international scale.”

Star Alliance reclaims World’s Best Airline Alliance title at the Skytrax 2022 World Airline Awards

Star Alliance has reclaimed the title of World’s Best Airline Alliance at the prestigious Skytrax 2022 World Airline Awards. The Alliance’s famed Los Angeles lounge has also retained the award for World’s Best Airline Alliance Lounge for the sixth year running. The awards were received by Star Alliance CEO Jeffrey Goh at a ceremony held at the historic Langham Hotel in London. 

Commenting on the win, Mr Goh said: “We are elated to learn that millions of flyers around the world have put their trust in Star Alliance yet again and have recognised the exceptional value the alliance offers through their journey. As we celebrate our 25th anniversary this year, the recognition means even more to us.” 

Mr Goh also took this opportunity to thank the unwavering efforts of the team and continued: “As we navigate through one of the most difficult periods for our industry, it is the grit and hard work of the Star Alliance team and the staff of our member carriers that has enabled seamless travel despite constantly changing environment. I receive this honour on their behalf.” 

Qatar Airways wins the “Airline of the Year” Award by Skytrax

Qatar Airways also named World’s Best Business Class, World’s Best Business Class Lounge Dining and Best Airline in the Middle East

Fitting tribute as the Airline celebrates its 25th anniversary in 2022

Congratulations Qatar Airways  Photo Qatar Airways

As the airline proudly celebrates its 25th anniversary in 2022, Qatar Airways has been named “Airline of the Year” by the international air transport rating organisation, Skytrax, for an unprecedented seventh time. At a glittering event in London earlier today, the leading global airline also took home three additional awards including World’s Best Business Class, World’s Best Business Class Lounge Dining, and Best Airline in the Middle East. Qatar Airways has been named ‘Airline of the Year’ in 2011, 2012, 2015, 2017, 2019, 2021 and now 2022.

The prestigious 2022 Skytrax awards are coveted within the industry due to their reputation as the benchmark for excellence and distinction. Qatar Airways home airport and hub, Hamad International Airport, was also recently voted the World’s Best Airport 2022, taking home the award for the second year in succession, ensuring that passengers can relax and enjoy their flights knowing they are travelling with the World’s Best Airline through the World’s Best Airport.

The airline’s premium cabin featuring the patented Qsuite, has been voted World’s Best Business Class for the sixth year running while the Al Mourjan lounge was recognised for its outstanding culinary excellence and was awarded the World’s Best Business Class Lounge Dining. In a further endorsement of its leading role not just in global aviation, but also within a highly competitive region, Qatar Airways was also announced as Best Airline in the Middle East, a strong affirmation of its reputation for excellence, a strong global network, leading global partnerships and every passenger journey having a touchpoint with Hamad International Airport.

SAUDIA crowned the World's Most Improved Airline in 2021

SAUDIA  wins the Skytrax award for the second time in four years!

           Skytrax announced this week that SAUDIA is the World's Most Improved Airline of 2021. This is the second time that SAUDIA has won this award since 2017. That year, the Saudi flag carrier impressively jumped from the 82nd to 51st position, a 40% improvement. This year, however, SAUDIA improved by a stunning 55% and is now 26th in the Skytrax ranking of global airlines.  

The award cements the airline's status as a full scale global carrier, constantly innovating its onboard service and culinary offering. Being awarded this accolade award reflects the dedication to quality and performance improvements in different award categories including cabin crew, food & beverage, in-flight entertainment and more. The Skytrax award comes as yet another milestone in SAUDIA's on-going transformation which has led to several other awards and recognitions. The airline's stellar health safety initiatives to ensure passenger safety during the COVID-19 pandemic have attracted global accolades.

With a route network of more than 95 destinations and a fleet of 145 aircraft – operating one of the youngest fleets in the world – SAUDIA is on an upwards trajectory of continued growth in international markets.

Saudi Arabian Airlines Director General, His Excellency Eng. Ibrahim Alomar said, "It is an honor to receive this award on behalf of the entire SAUDIA team who have demonstrated exceptional commitment to the pursuit of the highest standards globally – from health and safety to the product and experience. I would also like to express SAUDIA's deep appreciation and gratitude to The Custodian Of The Two Holy Mosques, King Salman bin Abdulaziz, and His Royal Highness the Crown Prince Mohamed bin Salman for their continuous support to SAUDIA, the Kingdom's flag carrier. My congratulations also to SAUDIA's Chairman His Excellency Eng. Saleh Al Jasser and the rest of the Board of Directors on this achievement."

Continued Eng. Alomar: "As part of the airline's SV2020 Strategy & Transformation Plan, SAUDIA has invested in new aircraft, product innovation and service enhancements with a single purpose – to provide all of our guests with the highest level of hospitality and comfort in the skies. We are delighted that the world is noticing and recognizing our efforts."

Commenting on the award, Edward Plaisted, CEO of Skytrax said: "SAUDIA continues to increase its global status and appeal amongst customers. Apart from overall improvement in the main survey, the airline performed well in many other survey sections which are considered for this award. It is a fabulous achievement for SAUDIA to be named the World's Most Improved Airline. Customers definitely recognize this improvement across the end-to-end passenger experience."                                     

Air France receives three SkyTrax 2019 awards for its La Première service

For the second year running, Air France has come top of three categories in the SkyTrax rankings. The company won the following awards at the 2019 edition:

- Best first class lounge dining;
- Best first class in-flight dining;
- Best first class comfort amenities.

A haven of peace, luxury and pleasure in the La Première lounge at Paris-Charles de Gaulle 

The Air France La Première lounge is an exclusive space spanning 1,000 sq. m, offering a moment of calm and serenity, and the promise of an exceptional travel experience. 

Hainan Airlines Awarded the SKYTRAX 5-Star Airline Designation for the 9th Consecutive Year

On June 18, Paris local time, international air transport rating organization SKYTRAX announced the winners of the 2019 SKYTRAX World Airline Awards. Hainan Airlines was named a SKYTRAX 5-Star Airline for the 9th consecutive year and ranked 7 among the Top 10 SKYTRAX carriers. It also received top position in Best Business Class Comfort Amenities, Best Airlines in China and Best Airline Staff in China categories. 

The Top Ten Airlines In The World - 2018

Skytrax held its 2018 World Airline Awards on Tuesday 17th July at The Langham Hotel, London and has published the results of a 10 month long survey period in which travellers from around the world rated airlines on a number of key areas. There were some surprises in the complete listings, for example British Airways didn't even make the top thirty and Ryanair being rated above United.

Here are the top ten 'World's Best Airlines' 

1.  Singapore Airlines

Singapore Airlines has long been one of the most respected travel brands around the world, therefore it is perhaps no surprise that it makes it to the top of the list in this years Skytrax awards. Singapore Airlines seems to be pleasing passengers with its impressive service, flying one of the youngest aircraft fleets in the world to destinations spanning a network spread over six continents. Of course, the Singapore Girl is an internationally-recognisable icon providing the high standards of care and service that customers have come to expect of Singapore Airlines.

2.  Qatar Airways

Qatar Airways has rapidly grown to serve more than 140 destinations worldwide, offering levels of service excellence that helped the award-winning carrier to become the best in the world. Qatar Airways network spans business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America. Qatar Airways is a member of oneworld global airline alliance. Despite recent difficulties with its near neighbours and sexist remarks from its CEO, the airline is still rated highly on all levels by its passengers.

read on for the next 8.

Skytrax Best Airline in Eastern Europe and Best Premium Economy Onboard Catering awards went to...........

The Russian airline Aeroflot has won two categories at the Skytrax World Airline Awards 2018 in London. In addition to being named Best Airline in Eastern Europe, Aeroflot took the award for Best Premium Economy Onboard Catering of any airline worldwide.

Aeroflot was named Best Airline in Eastern Europe for the sixth straight year and seventh time overall. The award for Best Premium Economy Onboard Catering represents a breakthrough for the Russian flag carrier. Previously the award had belonged to Singapore Airlines, recognized by many ratings as the finest in the world.

The World Airline Awards ceremony, which took place today in the Grand Ballroom of The Langham hotel in London on Tuesday, brought together senior executives of leading airlines from around the world.

Finnair named as ‘Best Airline in Northern Europe’ for the 9th year in a row by Skytrax

For an amazing ninth year in a row, Finnair has been awarded the mantle of 'Northern Europe’s Best Airline' by Skytrax at the World Airline Awards event in London today.

“It is a truly an honour to receive this prestigious award for the ninth consecutive year,” said Piia Karhu, SVP, Customer Experience at Finnair. “This award demonstrates the great work our entire team has done to focus on making the customer and travel experience as pleasant and comfortable as possible.” 

“We have also taken important steps in continuing to develop and refine key areas of our travel experience through the entire customer journey and we have seen very favourable developments in our customer feedback and NPS score,” adds Karhu.