"Goodbye to all of you," is what the staff of low-cost airline Primera Air put on their website as the airline crashed and suspended operations on Sunday night and filed for bankruptcy today.
In the message posted on the site, it told how the airline had stopped flying and thanked passengers for their loyalty but lacked any detail to help the thousands of stranded passengers or give details of how people with future bookings could claim refunds.
The Danish company with Icelandic owners started operations in 2003 as a charter airline and had grown rapidly in the last few years expanding into low-cost trans-Atlantic scheduled flights. The airline had started many routes to the USA from various European countries including the UK, often advertising incredibly low fares.
For UK passengers, there is little recourse on getting money back, the UK's CAA said "Primera Air, a Danish scheduled air carrier which operated services from various points in the United Kingdom, has announced it will cease operations. Primera Air is not covered by the UK Civil Aviation Authority's ATOL Protection scheme which only covers passengers booked on a package holiday.". The authority advised that if passengers had booked using their credit cards, they may be able to make a claim against their card provider. Some card providers will ask for a negative response letter confirming the position, which the CAA advises will be published shortly. People who had booked flights as part of a package or a travel agent may also be entitled to a refund, but would need to check with their tour company or travel agent. For more details on the CAA advice can be found on its website - https://www.caa.co.uk/News/Advice-to-UK-consumers-on-Primera-Air-ceasing-operations/