Showing posts with label United. Show all posts
Showing posts with label United. Show all posts

14 March, 2024

Airlines try to leverage Boeing woes despite lack of alternatives

United Airlines Boeing 737 MAX 10.
Airline executives are frustrated with Boeing as its safety crisis has upended their business plans. But in a tight market for large aircraft supplied by two companies, they have little choice but do business with the U.S. planemaker, reports Rajesh Kumar Singh from Reuters.

Despite some public displays of alarm - United Airlines  CEO Scott Kirby flew to France to talk with Airbus as Boeing's latest crisis erupted - carriers are still negotiating new plane orders, looking to leverage Boeing's delays to secure better terms.

Boeing's delivery schedule faces extended delays following a Jan. 5 mid-flight cabin blowout that exposed problems with safety and quality control in its manufacturing processes. But rival Airbus already has a backlog of orders that makes shifting over a non-starter.

Instead, airlines are adopting a variety of strategies to try to stay in the game with Boeing, using orders of one type of plane as a placeholder to possibly take deliveries of a different model. They also are negotiating harder, looking to use production delays to get discounts from the planemaker on new orders and compensation for financial losses.

"Boeing customers don't have much option but to stick with Boeing whether they like it or not," said Scott Hamilton, managing director at aviation consulting firm Leeham Company.
Kirby has been among the most vocal in expressing frustrations with Boeing. He met with Airbus after regulators grounded all of United's Boeing 737 MAX 9 fleet and put a big question mark over certification of the larger variant MAX 10, which was due for deliveries this year and was to be the cornerstone of United's fleet.

12 March, 2024

United raises miles for Girls Scouts of the USA to help inspire the next generation of leaders

Miles donated will help offset travel costs for Girl Scouts participating in educational experiences and leadership programs across the country

United will match the first one million miles raised for Girl Scouts of the USA through Miles on a Mission, United's leading fundraising and crowdsourcing program

This March, in celebration of International Women's Day and Girl Scouts' 112th birthday, United is encouraging MileagePlus members to donate miles to Girl Scouts of the USA (GSUSA) to help fund life-changing experiences for Girl Scouts through travel.  

United raises miles for Girl Scouts of the USA to help fund travel for educational experiences and leadership programs.

United will match the first one million miles raised for GSUSA through Miles on a Mission, United's leading fundraising and crowdsourcing program, giving MileagePlus members a chance to use their miles for good. Travel is an essential part of many Girl Scouts' journeys as they are encouraged to explore, make global connections and cultivate skills they can use for the rest of their lives. More than 59,000 Girl Scouts traveled either domestically or internationally in 2023, with many troops funding their own adventures with money earned through the Girl Scout Cookie Program®.

"We are honored to be the featured partner for United's Miles on a Mission program this month," said Wendy Lou, Chief Revenue Officer and Head of Membership, GSUSA. "As we come to a close on our 2024 cookie season and many are figuring out creative ways to use their cookie proceeds, including travel, we hope this program can help them take their travel dreams even farther."

08 March, 2024

United introduces three new international destinations....

United is the only U.S. airline to offer non-stop flights to Marrakesh, Morocco and Cebu, Philippines and will fly non-stop to Medellin, Colombia for the first time in its history


The U.S. mega-carrier United Airlines is expanding its leading global route network, adding new non-stop flights between New York/Newark-Marrakesh, Morocco; Tokyo/Narita-Cebu, Philippines and Houston-Medellin, Colombia. United will also increase flying to popular destinations across the globe including Hong Kong; Seoul, South Korea and Porto, Portugal. Additionally, the airline will add four weekly flights between Los Angeles and Shanghai as the Chinese and U.S. governments recently agreed to increase flights between the two countries*.

United now has the largest and most diversified international route network among U.S. airlines, offering non-stop service to 134 international destinations across 67 countries. United offers flights to more destinations across the Atlantic and Pacific than all U.S. carriers combined.

In addition to flying to the most popular international destinations, United has been a trailblazer in introducing its customers to off-the-beaten-path locales around the globe – including flights to nine destinations that no other carriers serve from the mainland U.S., like Palma de Mallorca, Spain; Christchurch, New Zealand; Dubrovnik, Croatia and more.

"We have consistently been ahead of the curve in finding hidden gem destinations for our customers to explore and remain committed to providing the most unique slate of travel options for their adventures abroad," said Patrick Quayle, United's Senior Vice President of Global Network Planning and Alliances, "With our leading global network and elevated inflight experience, United has become the airline of choice for discerning customers looking for experiences they can't have with any other carrier."

Tickets for United's new Shanghai and Cebu flights are on sale now on the United app and on United.com; Marrakesh and Medellin will be available later this year.

New York/Newark-Marrakesh, Morocco

07 March, 2024

NTSB investigating 'stuck' rudder pedals on United Airlines 737 MAX jet

NTSB investigating 'stuck' rudder pedals on United Airlines 737 MAX jet
Investigators at the U.S. National Transportation Safety Board  -  NTSB are looking into another incident involving the troubled 737 MAX aircraft, following an incident when the rudder pedals stopped working on a United Airlines plane last month.

The aircraft was performing flight UA1539, from Nassau, Bahamas, to Newark Liberty International Airport in New Jersey on 6th February 2024 when the incident occurred.  According to the preliminary report,  before the aircraft had reduced to taxing speed,  the rudder pedals for both the captain and the first officer stopped working. "The captain used the nose wheel steering tiller to keep the airplane near the runway centerline while slowing to a safe taxi speed before exiting the runway onto a high-speed turn-off," the report documented.  


The flight data recorder showed that the rudder surface position remained near its neutral position as the plane landed and during its rollout, despite the crew putting force on the rudder pedals, which was increasing.  The report said "Significant pedal force input was observed along with corresponding rudder surface movement. Afterward, the rudder pedals and rudder surface began moving as commanded and continued to function normally for the remainder of the taxi."  

737 MAX plane maker Boeing issued a statement this week,  "We worked closely with United Airlines to diagnose the rudder response issue observed during two 737-MAX 8 flights in early February. With coordination with United, the issue was successfully resolved with the replacement of three parts and the airplane returned to service last month."






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Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!

28 February, 2024

United Airlines names Rosalind Brewer to Board of Directors

United Airlines Names Rosalind Brewer to Board of Directors
United Airlines confirmed this week that Rosalind (Roz) Brewer is joining its Board of Directors. Brewer is an influential leader with CEO experience, repeatedly recognized by Fortune and Forbes among their "Most Powerful Women in Business."

"Roz's strategic acumen and visionary leadership make her the right addition to our already strong Board of Directors as we plan for the long-term success of United Airlines," said United CEO Scott Kirby. "Her vast leadership experience characterized by innovation and digital transformation have made a lasting impact on some of the world's leading companies and will be an asset to United."

"Roz has led some of the most dynamic and well-regarded companies in the world, and I am eager for her to help United excel in our plan to grow United to become the best airline in aviation history," said Ted Philip, Chairman of the Board of Directors.

"I am honoured to join the Board of Directors at United Airlines, an iconic company known for its commitment to excellence and innovation in the aviation industry," said Brewer. "I look forward to collaborating with the board and leadership team as we continue to deliver unparalleled travel experiences for our customers and chart the course for our bright future."

26 February, 2024

United to fly daily nonstop between Guam and Tokyo-Haneda


New flights create a more direct link between Guam and Tokyo's city centre 
Service is scheduled to start on May 1 

United to fly daily nonstop between Guam and Tokyo-Haneda
United Airlines will launch daily nonstop flights between Guam and Tokyo Haneda International Airport on May 1*. Flights will operate year-round and create a more direct link between Guam and Japan's capital, given the Haneda airport's proximity to the city centre. These new flights build on United's 32 weekly flights between Guam and Tokyo-Narita and tickets will go on sale tonight.

"As we grow our global network, we're always looking for opportunities to give our customers more choice and strengthen links between countries. This route – connecting Tokyo's most convenient airport with our unique Guam hub – accomplishes just that. I appreciate the support of the Department of Transportation in recognizing the importance of this route to our customers and stakeholders," said Patrick Quayle, United's Senior Vice President of Global Network Planning and Alliances. 

United plans to operate a 737-800 on this route, which has room for 166 customers – including 16 business class seats. The flight is scheduled to depart Guam at 19:00 local time and arrive at Haneda at 22:00 on the same day. On the return, the flight will depart Haneda at 23:55 and arrive in Guam at 04:45 the next day.

23 February, 2024

Stephen Curry launches UNDERRATED Golf European Tour

Stephen Curry, four-time NBA Champion and two-time MVP announced his UNDERRATED Golf program in partnership with United Airlines will expand the golf tour to Europe for the 2024 season. Two years ago, Curry launched UNDERRATED Golf, and today, the brand is expanding its presence internationally, building the second tour, UNDERRATED Golf Europe. The schedule for the inaugural UNDERRATED Golf European Golf Tour will kick-off at Walton Heath Golf Course outside of London, May 29-31.


UNDERRATED Golf Europe will Become Second Tour, in Addition to U.S. Tour This Summer
 

For the First-Time Ever and with the Support of United Airlines as UNDERRATED Golf European Tour Presenting Sponsor,

The UNDERRATED Golf Tour Season 3 will Kick-Off at Walton Heath Golf Course, May 29-31

 

Henni Koyack, Ladies European Tour Professional Golfer to Join UNDERRATED Golf as Ambassador




 

Over the past two seasons, UNDERRATED Golf has hosted 10 tournaments throughout the US. In that time, UNDERRATED Golf in partnership with its brand partners who understand the vision, help junior athlete golfers gain access to great courses and create a special and inclusive environment. The tour is expanding to Europe to provide access and opportunities to junior golfers and give them the chance to be front and center with top-tier college recruiters. Like the U.S., the current golf system for student athletes throughout Europe is exclusive and exclusionary, and UNDERRATED Golf will provide a viable pathway forward for everyone.

 

22 February, 2024

United Airlines confirmed that Rosalind (Roz) Brewer is joining its Board of Directors.

United Airlines Names Rosalind Brewer to Board of Directors
United Airlines confirmed this week that Rosalind (Roz) Brewer is joining its Board of Directors. Brewer is an influential leader with CEO experience, repeatedly recognized by Fortune and Forbes among their "Most Powerful Women in Business."

"Roz's strategic acumen and visionary leadership make her the right addition to our already strong Board of Directors as we plan for the long-term success of United Airlines," said United CEO Scott Kirby. "Her vast leadership experience characterized by innovation and digital transformation have made a lasting impact on some of the world's leading companies and will be an asset to United."

"Roz has led some of the most dynamic and well-regarded companies in the world, and I am eager for her to help United excel in our plan to grow United to become the best airline in aviation history," said Ted Philip, Chairman of the Board of Directors.

"I am honoured to join the Board of Directors at United Airlines, an iconic company known for its commitment to excellence and innovation in the aviation industry," said Brewer. "I look forward to collaborating with the board and leadership team as we continue to deliver unparalleled travel experiences for our customers and chart the course for our bright future."

21 February, 2024

United Airlines to restart Newark - Tel Aviv service.

The U.S. mega carrier, United has confirmed it plans to resume a daily flight from New York/Newark to Tel Aviv, following a review of the situation in Israel. 

The carrier suspended its in October and now plans to bring back the Newark-Tel Aviv flights on March 2nd and 4th with a stop in Munich to ensure all service providers are ready to support non-stop service to and from Newark.  According to the airline, no Newark departures to Tel Aviv are planned for March 3rd and 5th.  The airline said it hoped to resume daily non-stop service to Tel Aviv beginning March 6.

The airline said it carried out a detailed safety analysis of the situation before making the decision and worked with the U.S. administration, for whom it will be carrying some cargo and the Israeli government. The airline is said to have collaborated with Air Line Pilots Association and the Association of Flight Attendants to develop the protocols to ensure United staff are safe and well-informed. At present, it isn't clear if staff will be penalized if they decline to operate these services due to safety or other concerns.   

United said in a press release that it would 'continue to monitor the situation in Tel Aviv and adjust the schedule as warranted, including changes to the resumed service from New York/Newark'.

The airline has faced some pressure in recent weeks from certain quarters to bring back services to Israel and said it was "Eager to resume a second daily Tel Aviv flight from Newark as soon as May as travel demand recovers. Previous flying from San Francisco, Washington Dulles and Chicago O'Hare will be evaluated for resumption beginning in the fall."


Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!

15 February, 2024

United Airlines wins a Gold Medal at the Business Traveller Cellars in the Sky Awards 2023 for Best Business Class Rosé


United Airlines has won a Gold Medal for ‘Best Business Class Rosé’ at the Business Traveller Cellars in the Sky Awards 2023, which took place at the iconic ME London, located on the Strand.

Whispering Angel Rosé, 2022, Château d’Esclans, served on board United flights in United PolarisSM business class across the airline’s international network, was awarded first place in this category by an independent panel of judges, consisting of the world’s leading wine masters and experts led by Charles Metcalfe, founder of the International Wine Challenge, who blind tasted all entries over a two-day period to determine the winner. The rosé was described and recognised for its “fresh, crisp, some redcurrant, complex minerality and great finish”.

Whispering Angel Rosé was first introduced on board United flights in March 2023 as part of the airline’s wider programme to refresh the Polaris business class wine selections and further elevate and enhance the onboard food and beverage experience.

“We are delighted to be awarded a Gold Medal at this year’s Cellars in the Sky Awards, which reflects our commitment to creating memorable experiences for customers flying United,” said Jenefer Jackson, United Director, Menu Planning. “United Polaris brings a new level of quality to premium cabin travel and we are proud to be the only U.S. airline that serves Whispering Angel Rosé.”




Your travel planning isn’t complete without learning the language—or at least some essential phrases. Fully immerse yourself in the language, or use Phrasebook to learn travel essentials—the choice is yours!

United Airlines adds new corporate partners to sustainable flight fund which now exceeds $200 million.

Aircastle, Air New Zealand, Embraer, Google, HIS, Natixis CIB, Safran, and Technip Energies are now part of first-of-its-kind effort to reduce emissions and drive production of sustainable aviation fuel (SAF) by providing startups with both financial and strategic capital

United customers play a role too, with more than 115,000 people contributing nearly $500,000 since February 2023


The U.S. mega-carrier United has announced that Aircastle (a Marubeni & Mizuho Leasing Company), Air New Zealand, Embraer, Google, HIS, Natixis Corporate & Investment Banking, Safran Corporate Ventures, and Technip Energies are now among the 22 corporate partners that make up the airline's The United Airlines Ventures Sustainable Flight FundSM, a first-of-its-kind effort to reduce emissions and drive production of sustainable aviation fuel (SAF) through investments in startups.

These corporate partners make up all parts of the aviation supply chain – airlines, aircraft and engine manufacturers, fuel producers, engineering and technology experts, financiers, travel management and more – and have now committed more than $200 million while collaborating to provide strategic expertise to help the Fund's portfolio companies reach commercialization.

Since its inception in February 2023, the Fund remains aviation's first and only venture fund backed by a broad limited partner base and created to identify and support startups advancing feedstock and technology development focused on increasing the supply of SAF.

The airline has included a way for everyday consumers to participate as well. Anyone using United.com or the United app has an option to contribute to supplement United's investment in the UAV Sustainable Flight FundSM before check-out. Users have the choice to contribute $1, $3.50 or $7.00.1 Continuing in the effort toward climate transparency for our customers, United also now shows an estimated carbon emission for flights booked through United.com or the United app. In less than 12 months, more than 115,000 people have contributed nearly $500,000 since February 2023.

SAF is an alternative to conventional jet fuel that, on a lifecycle basis, reduces greenhouse gas (GHG) emissions associated with air travel compared to conventional jet fuel alone. To date, United has invested in the future production of over five billion gallons of SAF - the most of any airline in the world.2

"SAF is the best tool we have to decarbonize aeroplanes, but we don't have enough of it. To create the fuel supply we need for our fleet, United recognized that we would have to help build a brand-new industry from scratch – like wind and solar in previous decades," said Andrew Chang, Managing Director of United Airlines Ventures. "As part of our effort to build a new sustainable aviation ecosystem, we recruited a group of partners with the industry expertise to support our startups with both financial and strategic capital, to help them navigate the entire process from conception to commercialization."

UAV Sustainable Flight Fund

09 February, 2024

No Fees to Change a Flight: United Airlines Inspires Football Fans to Believe in Next Season

Airline has saved customers more than $2 billion since eliminating change fees in 2020 and will debut new series of ads this Sunday starring Emmy-award winning actor Kyle Chandler

United becomes first big game advertiser to create six different commercials written to speak directly to local football fans



United Airlines has saved customers more than $2 billion since becoming the first legacy airline to permanently eliminate change fees more than three years ago, and today released a series of new commercials starring Emmy-award winning actor Kyle Chandler that will air this Sunday and promote the benefits of the policy change. In the ads, Chandler speaks directly to football fans in five different markets and encourages them to believe in their team and book a United flight to next year's game in New Orleans, without worrying about change fees.

No Fees to Change a Flight: United Airlines Inspires Football Fans to Believe in Next Season

The campaign - "Believing Changes Everything" - is the first time a big game advertiser has created this many different commercials that were written specifically for local markets. The market-specific ads will target Chiefs fans in Kansas City, Browns fans in Cleveland and Texans fans in Houston on broadcast TV and Bears fans in Chicago and Broncos fans in Denver on social media. A general market film will also air on TV in Chicago, Denver, Baltimore, Orlando, Colorado Springs and Cincinnati. Each of the local commercials speaks directly to the emotions fans in these cities may be feeling on Sunday and culminates by encouraging them to dream big about their team's chances next season.  

"This is about believing. Believing so hard that you book your flight to next year's big game before the season even starts," says Chandler. "Because believing that hard can change everything."

More than 10 million United customers have changed their flight without paying change fees since the airline's policy went into effect in 2020. Since that time:

3.6 million people switched the time of day of their flight;
1.8 million people extended their trip altogether;
1.5 million people chose to fly to or from a different airport;
300,000 people changed from a domestic flight to an international one, or vice-versa;

And the number of people who changed their flights themselves in United's industry-leading app has doubled.

26 January, 2024

United adds eight new routes this summer to cities in Alaska and Canada - including the only nonstop flight from Washington, D.C. to Anchorage, AK

U.S. mega carrier United confirmed it will offer more than 100 new flights to cities in the U.S. and Canada this summer, making it easier for travellers to connect to some of the most picturesque destinations in North America including Anchorage and Fairbanks, Alaska and Canadian cities like Calgary, Vancouver and Halifax.

Adventure Awaits: United Unveils New Summer Flights to Top Outdoor North American Destinations.


During the pandemic, the airline saw an increased demand from travellers wanting to get outdoors and explore scenic destinations like national parks and mountain towns.

United expects the trend to continue this year and is flying its largest schedule to Alaska in the past decade and significantly expanding flying between the U.S. and Canada. This summer, United will also have nearly 70 daily flights to national park destinations like Bozeman, MT, Jackson Hole, WY and Kalispell, MT.

United remains the largest U.S. carrier to Canada this summer with over 150 daily flights between the countries, serving nine destinations in Canada from all seven of its U.S. hub airports. Since the partnership between United and Air Canada expanded in 2022, United has grown by over 70% in the Canadian market, fueled by the shared goal to increase accessibility between the two countries. Today, United customers can quickly connect to 25 more Canadian cities on Air Canada – all while enjoying the benefits of the carriers' MileagePlus® and Aeroplan loyalty programs.

"We know people want to get outdoors this summer and United is making it easier than ever to get to fun destinations across North America," said Patrick Quayle, United's Senior Vice President of Network Planning and Alliances. "From adding non-stop service to places previously only reachable through multiple connections to leveraging our relationships with airline partners like Air Canada, we're giving customers lots of options to unlock new experiences."

Whether you're hoping to hike, stargaze or just take in the great outdoors, January is the ideal time to start charting your summer adventure. 

24 January, 2024

Latest results from United Airlines


United Airlines reported fourth-quarter and full-year 2023 financial results this week, showing how the mega-carrier diversified revenue strategy proved, once again, to be a critical, differentiated, competitive advantage. United's premium cabin saw an increase in revenue of 16% for the quarter year-over-year, while its Basic Economy offering again saw a substantial revenue increase of 20% for the quarter year-over-year.


United also benefited from cost convergence across the industry. This cost convergence resulted in a stronger relationship between United's unit costs and unit revenue performance. Combined with durable demand for travel and an increasing preference for United's reliable operational performance and premium offerings, the company delivered on its initial full year 2023 earnings per share guidance despite a wide range of headwinds.

"Our plans really came together in 2023, and I want to thank the United team for all of the hard work it took to get us there," said United Airlines CEO Scott Kirby. "Despite unpredictable headwinds, we delivered on our ambitious EPS target that few thought possible – and set new operational records for our customers," said United Airlines CEO Scott Kirby. "Looking ahead, we expect these trends to continue and United is incredibly well positioned to capitalize on them and to deliver on our short and long-term financial targets."

23 January, 2024

Mesa Air Group Enters New Agreements with United Airlines for Improved Operating and Financing Terms and Provides Update on CRJ-900 Asset Sale Program


Mesa Air Group, and  United Airlines have agreed to amend its capacity purchase agreement and certain credit agreements between the parties to significantly improve Mesa’s operating income and liquidity over the next twelve months. The Company also issued an update on its efforts to sell excess CRJ-900 assets to reduce debt and bolster liquidity.


United Agreements Highlights:

Increased block-hour rate in United CPA, retroactive to October 1, 2023 through December 31, 2024, projected to generate approximately $63.5 million in incremental revenue over next twelve months
Extinguishment of $12.6 million of outstanding United bridge loan and revolving credit facility debt in exchange for Mesa’s vested equity investment in privately held Heart Aerospace, originally purchased for $5.0 million; Mesa retains 222,222 unvested “penny” warrants1 in Heart
Release as collateral of Mesa’s equity investment in Archer Aviation common stock, comprising 2.27 million vested shares and 1.17 million unvested “penny” warrants1
CRJ-900 Asset Sale Program Update:

Since September 2023, Mesa sold or entered into agreements to sell excess CRJ-900 aircraft and related engines for combined gross proceeds of $198.0 million, which has been and will be used to pay down $174.3 million in debt:
Sold 7 CRJ-900 NextGen aircraft for gross proceeds of $71.2 million
Sold 7 remaining of 11 CRJ-900s previously contracted for sale for gross proceeds of $21.0 million
Entered into agreements to sell 15 CRJ-900 airframes and 65 CF34-8C5 engines to various third parties for total gross proceeds of $105.8 million
Jonathan Ornstein, Chairman and CEO, said, “Following exhaustive negotiations over the past year, we reached several agreements with United that will increase rates per block-hour to long-sought market levels and provide additional liquidity. We believe these new agreements, combined with our CRJ-related asset sales, will enable Mesa to generate substantial incremental contract revenue and improve margins. While the situation remains challenging, this stability is critical as we continue to restore our pilot capabilities, drive increased fleet utilization, and step up block-hour production.

“Without a doubt, the past twelve months concluded a year of restructuring for Mesa’s operations and finances, culminating with the significantly improved agreement with United. We appreciate United’s support, and we are very thankful and proud of our pilots, flight attendants, mechanics, dispatchers, financial personnel, and support staff for their patience and diligent work to facilitate this complex process. I am confident we have the dedicated people to be a strong regional operation for United and for the over six million passengers we safely flew last year.”

1 Exercisable upon certain conditions 

08 January, 2024

United Airlines finds loose bolts during inspections of 737 MAX 9 planes....


United Airlines says it has found bolts in need of "additional tightening" during inspections of Boeing 737 MAX 9 which had been removed from service following the blowout of a doorplug on an Alaska Airlines aircraft last week. 

United Airlines said it believed these to be "installation issues" relating to door plugs and these will be "remedied" before the aircraft type can return to operational use. 

"Since we began preliminary inspections on Saturday, we have found instances that appear to relate to installation issues in the door plug - for example, bolts that needed additional tightening." the statement said. 

The grounding of the 737 MAX 9 jets has caused United to cancel over 200 flights as of Monday and the U.S. mega-carrier expects a significant number of cancellations on Tuesday.  "We have been able to operate some planned flights by switching to other aircraft types, avoiding about 30 cancellations each on Monday and Tuesday,". 



17 December, 2023

United Raises Miles for Make-A-Wish This Holiday Season

                         This giving season, United is encouraging its customers to donate miles to Make-A-Wish America to support efforts to grant life-changing wishes for children who are battling critical illnesses. According to Make-A-Wish, more than 70 percent of wishes require some form of travel. Every donated United Airlines mile, which never expires, helps children and their families fly across the country to participate in transformative experiences.

Make a Wish letter -  Image United,.


More than 70 percent of wishes require some form of travel – United customers have already donated more than 2.3 million miles in December

Airline will match the first 2.5 million miles raised for Make-A-Wish America through Miles on a Mission, United's leading fundraising and crowdsourcing program



During the month of December, United will match the first 2.5 million miles raised for Make-A-Wish America through Miles on a Mission, United's leading fundraising and crowdsourcing program, giving flyers a chance to use their miles for good. So far, more than 2.3 million miles have been donated to Make-A-Wish by MileagePlus members this month.

"We are thrilled to be featured by United's Miles on a Mission program, which will allow us to continue to give wish families a chance to make lasting memories away from hospital rooms," says Leslie Motter, president and CEO of Make-A-Wish America. "Make-A-Wish needs almost 3 billion airline miles to fulfill travel wishes for children battling critical illnesses each year, making it a critical resource to grant the wish of every eligible child waiting."

Make-A-Wish supporters, and its extensive network of over 24,000 volunteers across the U.S. and its territories, help Make-A-Wish grant thousands of wishes each year. When these wishes come true, it creates strength, hope and transformation in a child, giving them the tools they need to fight against and eventually overcome a critical illness.


When you donate, you can give wish kids hope for today – and tomorrow. Meet wish kid Lindsey, who shared that since the start of her cancer treatment, she had her heart set on going to Hawaii. After 3 long years filled with 16 rounds of chemotherapy, 17 surgeries, and many more bumps in the road, Lindsey and her family were thrilled to be passengers on a recent United Flight to her wish destination. "This trip signifies the beginning of a healthy life. One where the hospital is far away. One where I'm a normal student, enjoying all that college has to offer," said Lindsey. "To the amazing flight crew, thank you for your kindness and for making the beginning of my wish so special. Thank you for all that you do."

Since 1986, United Airlines has helped Make-A-Wish grant life-changing travel wishes – experiences that help wish kids and their families replace fear with confidence, sadness with joy, and anxiety with hope.

"Air travel can be a big expense for an organization like Make-A-Wish and these miles can help them focus even more of their resources on creating amazing experiences for children in need," said Helon Hammond, VP of Global Learning, People & Community Impact for United. "Our customers have raised more than 20 million miles over the past five years alone, and we're honoured to feature this longstanding partnership again this holiday season."




.Visit united.com/donate today to learn more about how you can donate miles to Make-A-Wish and become a MileagePlus® Member for free.

12 December, 2023

United Airlines’ U.K. Fantasy Flight Supports Children from Honeypot to meet Santa at the ‘North Pole’

First time United Airlines partners with The Honeypot Children’s Charity for its U.K. Fantasy Flight

Children and young people supported by The Honeypot Children’s Charity in London enjoyed a special onboard experience this weekend at Heathrow Airport and met Santa at a unique ‘North Pole’ type setting at the Renaissance Hotel, courtesy of United Airlines. 

It is the first time United Airlines, which has been running the festive initiative in the U.S. and other countries across its global network for more than 25 years, has partnered with The Honeypot Children’s Charity for its U.K. Fantasy Flight. The children, many of whom had never been on a plane before, were brought together by the charity through the services it operates across the UK. 

Employees from United Airlines at Heathrow Airport, including customer service staff and flight attendants, worked together to organise the day of adventure at the airport. The United team, with support from the charity, collaborated to ensure a magical day for all of the children involved. 

21 November, 2023

United will offer non-stop flights between Mexico's soon-to-open Tulum International Airport and New York/Newark, Los Angeles, Houston and Chicago beginning 31st March.

U.S. mega-carrier, United has confirmed it will offer non-stop flights between the United States and the soon-to-open Tulum International Airport (TQO) in Mexico with 22 weekly flights from Newark/New York, Houston and Chicago beginning March 31, 2024*. On 23rd May United will add daily seasonal service from Los Angeles, resulting in up to five daily flights from United's hubs to Tulum this upcoming summer*. Flights will be available for sale beginning 18th November.

Mexico continues to be a leading leisure destination and Tulum has quickly emerged as one of Mexico's most popular destinations for American travelers. Located approximately 90 miles south of Cancun, the new Tulum International Airport will give United customers more direct access to the city and more opportunities to travel to the ever-popular Riviera Maya region, complementing United's existing services to Cancun and Cozumel. 

"Tulum is at the top of a lot of travel lists – great beaches and restaurants, and a region featuring a rich history and spectacular natural beauty," said Patrick Quayle, United's senior vice president of Network Planning and Alliances. "Our new direct flights help people get there faster than ever, giving them even more time to enjoy one of Mexico's most unique destinations." 

This winter, United will be the largest airline between the U.S. and Riviera Maya region and will have the most flying to Cancun in its history. United will offer more than 200 weekly flights from eight U.S. cities to Cancun during the winter peak, including flights on the airline's Boeing 777 widebody aircraft from Chicago, Denver and Houston. United will also continue to fly between Cozumel and Chicago, Denver and Houston, operating up to 11 weekly flights this winter.


United also is growing its network in the broader Latin America and Caribbean region by 25% this winter, and will remain the largest U.S. airline to Central America. Some additional enhancements in United's Caribbean and Latin America winter schedule include:



20 November, 2023

United Airlines and Houston Airport System invest more than $2Billion in Terminal B transformation

IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travellers

United Airlines and the Houston Airport System (HAS) announced a landmark investment in United's hub at George Bush Intercontinental Airport (IAH) with United's Terminal B Transformation Program. This ambitious project is set to redefine the air travel experience and cater to the future needs of an estimated 36 million passengers. The program encompasses the construction of 40 new gates for both domestic and international travel, ensuring a cutting-edge experience for travellers.

IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travellers

"This investment further supports United's position as Houston's carrier of choice," said Phil Griffith, United's Vice President of IAH. "On behalf of our more than 14,000 employees who call Houston home, I can't wait to continue doing all we can to serve our customers flying to, from and through our hub on more than 400 flights daily."  

Travellers will find new conveniences and amenities throughout their airport experience. The Terminal B transformation includes expanding curbside and roadway capacity, along with expanding the ticketing lobby, offering passengers convenience through dynamic signage, intuitive wayfinding systems and a ground-level check-in area. The third floor is expected to house a streamlined security processing area.


Once through security, the New Terminal B North expansion comprises two new passenger concourses, replacing the 1969-era Flight Stations. The Terminal B North Concourse, spanning approximately 765,000 square feet over three levels, will house 22 narrow-body gates. Additionally, a large United ClubSM at the mezzanine level will offer unobstructed airfield views, set to become the largest club in the United system.

The Terminal B South Concourse project involves converting 30 gates that currently house smaller, 50-seat regional jets to accommodate larger, two-class regional jets . Unlike in the current terminal, all flights will be boarded via jet bridge.   

The concourse design caters to a multitude of travelers and is expected to feature amenities like a sensory room, a multimedia interactive United-branded "park," and comfort zones for passengers with disabilities that provides a quiet space for those needing to decompress between TSA and boarding processing. The project will also include two major concessions hubs, offering 115,000 square feet of state-of-the-art food and retail space including unique dining and shopping experiences.

The baggage claim hall will be expanded, and a new baggage handling system, equipped with advanced baggage tracking technology, will support increased capacity.

"The expansion of Terminal B underscores the shared commitment between United Airlines and the City of Houston to enhance Bush Airport and Houston's economy," said Houston Mayor Sylvester Turner. "This redevelopment program will bring nearly 3,000 new jobs to Houston. The bigger and more modern domestic terminal will amplify Houston's reputation as a premier destination and cultivate even more opportunities for future economic development. As a global city and a sought-after destination, larger and more efficient aircraft flying to Houston will improve the passenger experience and support our promise to advance sustainable practices."

United Airlines expects to invest more than $1.9 billion in the Terminal B Transformation Program and the City of Houston expects to fund $624 million in enabling projects required for the program. On Wednesday, November 15, 2023, Houston City Council approved and authorized a Memorandum of Agreement between the City of Houston and United Airlines. The City of Houston intends to submit, for City Council approval, requests for the appropriation of funds in several tranches throughout the project. 

The enabling project costs assumed by the City of Houston are fully recoverable over time and after the project's completion through rates and charges payable by airlines and other operators at IAH with whom the City has agreements. The funding to be provided by the Houston Airport System enterprise fund is consistent with federal law as an appropriate use of airport revenues.

"The redevelopment of one of Bush Airport's oldest terminals is a symbol of the crucial role air service plays in the economic vitality of Houston. Our long-standing partnership with United Airlines has led to this historic growth and revitalization opportunity for Houston Airports," said Mario Diaz, Aviation Director for the City of Houston. "As we make significant progress on the new international terminal at Bush Airport to meet the growing demand for international travel, United Airlines' Terminal B transformation will help Houston meet the growing demand for domestic travel. Today's decision underscores our strategy to gain passengers' trust by providing safe, clean, world-class facilities with outstanding 5-star customer service."

Construction and design


The IAH Terminal B Transformation Program, spearheaded by the seasoned Program Management team at AvAirPros and STV, comprises three pivotal components:

The Terminal B arrival and departure hall is designed by Page, a full-service design, architecture and engineering firm based in Houston; and Grimshaw Architects, a London-based architectural firm and will be constructed by Clark Construction.
The Terminal B Concourses designed by PGAL, a Houston-based international design firm specializing in architecture, interiors, and engineering, and to be built by Manhattan Construction, a Houston-based company.  
The Baggage Handling System, will be designed by Siemens', employing their expertise in design and construction of these highly technical systems.
"At Clark Construction, we pride ourselves on building projects that matter to the communities where we live and work," said Cara Lanigan, CEO of Clark Construction's Central Group. "We're humbled by the opportunity to work alongside United Airlines and the entire IAH Terminal B Transformation Team to enhance the traveller experience while creating job opportunities for the local Houston community." 

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