United will offer non-stop flights between Mexico's soon-to-open Tulum International Airport and New York/Newark, Los Angeles, Houston and Chicago beginning 31st March.

U.S. mega-carrier, United has confirmed it will offer non-stop flights between the United States and the soon-to-open Tulum International Airport (TQO) in Mexico with 22 weekly flights from Newark/New York, Houston and Chicago beginning March 31, 2024*. On 23rd May United will add daily seasonal service from Los Angeles, resulting in up to five daily flights from United's hubs to Tulum this upcoming summer*. Flights will be available for sale beginning 18th November.

Mexico continues to be a leading leisure destination and Tulum has quickly emerged as one of Mexico's most popular destinations for American travelers. Located approximately 90 miles south of Cancun, the new Tulum International Airport will give United customers more direct access to the city and more opportunities to travel to the ever-popular Riviera Maya region, complementing United's existing services to Cancun and Cozumel. 

"Tulum is at the top of a lot of travel lists – great beaches and restaurants, and a region featuring a rich history and spectacular natural beauty," said Patrick Quayle, United's senior vice president of Network Planning and Alliances. "Our new direct flights help people get there faster than ever, giving them even more time to enjoy one of Mexico's most unique destinations." 

This winter, United will be the largest airline between the U.S. and Riviera Maya region and will have the most flying to Cancun in its history. United will offer more than 200 weekly flights from eight U.S. cities to Cancun during the winter peak, including flights on the airline's Boeing 777 widebody aircraft from Chicago, Denver and Houston. United will also continue to fly between Cozumel and Chicago, Denver and Houston, operating up to 11 weekly flights this winter.

United also is growing its network in the broader Latin America and Caribbean region by 25% this winter, and will remain the largest U.S. airline to Central America. Some additional enhancements in United's Caribbean and Latin America winter schedule include:

United Airlines and Houston Airport System invest more than $2Billion in Terminal B transformation

IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travellers

United Airlines and the Houston Airport System (HAS) announced a landmark investment in United's hub at George Bush Intercontinental Airport (IAH) with United's Terminal B Transformation Program. This ambitious project is set to redefine the air travel experience and cater to the future needs of an estimated 36 million passengers. The program encompasses the construction of 40 new gates for both domestic and international travel, ensuring a cutting-edge experience for travellers.

IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travellers

"This investment further supports United's position as Houston's carrier of choice," said Phil Griffith, United's Vice President of IAH. "On behalf of our more than 14,000 employees who call Houston home, I can't wait to continue doing all we can to serve our customers flying to, from and through our hub on more than 400 flights daily."  

Travellers will find new conveniences and amenities throughout their airport experience. The Terminal B transformation includes expanding curbside and roadway capacity, along with expanding the ticketing lobby, offering passengers convenience through dynamic signage, intuitive wayfinding systems and a ground-level check-in area. The third floor is expected to house a streamlined security processing area.

Once through security, the New Terminal B North expansion comprises two new passenger concourses, replacing the 1969-era Flight Stations. The Terminal B North Concourse, spanning approximately 765,000 square feet over three levels, will house 22 narrow-body gates. Additionally, a large United ClubSM at the mezzanine level will offer unobstructed airfield views, set to become the largest club in the United system.

The Terminal B South Concourse project involves converting 30 gates that currently house smaller, 50-seat regional jets to accommodate larger, two-class regional jets . Unlike in the current terminal, all flights will be boarded via jet bridge.   

The concourse design caters to a multitude of travelers and is expected to feature amenities like a sensory room, a multimedia interactive United-branded "park," and comfort zones for passengers with disabilities that provides a quiet space for those needing to decompress between TSA and boarding processing. The project will also include two major concessions hubs, offering 115,000 square feet of state-of-the-art food and retail space including unique dining and shopping experiences.

The baggage claim hall will be expanded, and a new baggage handling system, equipped with advanced baggage tracking technology, will support increased capacity.

"The expansion of Terminal B underscores the shared commitment between United Airlines and the City of Houston to enhance Bush Airport and Houston's economy," said Houston Mayor Sylvester Turner. "This redevelopment program will bring nearly 3,000 new jobs to Houston. The bigger and more modern domestic terminal will amplify Houston's reputation as a premier destination and cultivate even more opportunities for future economic development. As a global city and a sought-after destination, larger and more efficient aircraft flying to Houston will improve the passenger experience and support our promise to advance sustainable practices."

United Airlines expects to invest more than $1.9 billion in the Terminal B Transformation Program and the City of Houston expects to fund $624 million in enabling projects required for the program. On Wednesday, November 15, 2023, Houston City Council approved and authorized a Memorandum of Agreement between the City of Houston and United Airlines. The City of Houston intends to submit, for City Council approval, requests for the appropriation of funds in several tranches throughout the project. 

The enabling project costs assumed by the City of Houston are fully recoverable over time and after the project's completion through rates and charges payable by airlines and other operators at IAH with whom the City has agreements. The funding to be provided by the Houston Airport System enterprise fund is consistent with federal law as an appropriate use of airport revenues.

"The redevelopment of one of Bush Airport's oldest terminals is a symbol of the crucial role air service plays in the economic vitality of Houston. Our long-standing partnership with United Airlines has led to this historic growth and revitalization opportunity for Houston Airports," said Mario Diaz, Aviation Director for the City of Houston. "As we make significant progress on the new international terminal at Bush Airport to meet the growing demand for international travel, United Airlines' Terminal B transformation will help Houston meet the growing demand for domestic travel. Today's decision underscores our strategy to gain passengers' trust by providing safe, clean, world-class facilities with outstanding 5-star customer service."

Construction and design

The IAH Terminal B Transformation Program, spearheaded by the seasoned Program Management team at AvAirPros and STV, comprises three pivotal components:

The Terminal B arrival and departure hall is designed by Page, a full-service design, architecture and engineering firm based in Houston; and Grimshaw Architects, a London-based architectural firm and will be constructed by Clark Construction.

The Terminal B Concourses designed by PGAL, a Houston-based international design firm specializing in architecture, interiors, and engineering, and to be built by Manhattan Construction, a Houston-based company.  

The Baggage Handling System, will be designed by Siemens', employing their expertise in design and construction of these highly technical systems.

"At Clark Construction, we pride ourselves on building projects that matter to the communities where we live and work," said Cara Lanigan, CEO of Clark Construction's Central Group. "We're humbled by the opportunity to work alongside United Airlines and the entire IAH Terminal B Transformation Team to enhance the traveller experience while creating job opportunities for the local Houston community." 

United introduces more tech innovations to save passengers time during the thanksgiving holiday season.

                        United is gearing up for a record-setting Thanksgiving travel season, with more than 5.9 million people expected to fly the airline between Nov. 17-29. Knowing that every minute will count for travellers eager to reunite with loved ones for the holiday, United's customer experience team has been working all year on industry-first innovations that help travellers skip lines, get through security faster, make tight connections and improve the overall travel experience.  

"This time of year is all about connecting with family and friends, and we're preparing to help all customers – whether they're a seasoned traveller or once-a-year passenger – get to their destinations on time," said Linda Jojo, United's Chief Customer Officer. "Nearly three-quarters of our customers travel with the United mobile app, and they tell us that they like the ability to skip many lines, enjoy prompt personalized service when they need it and appreciate the peace of mind they get from the information on the United app."

Since the start of the year, United has launched or enhanced dozens of new innovations in its mobile app, at its airports and onboard its aircraft to help travellers prepare for their trips – offering more transparency, saving time and reducing stress from booking to departure.

United wants to become the first U.S. carrier to fly nonstop between Houston and Tokyo-Haneda airports

 

United Airlines confirmed it has filed an application with the U.S. Department of Transportation (DOT) for daily nonstop flights between Houston's Bush Intercontinental Airport and Tokyo's Haneda Airport. If approved, United will become the first U.S. carrier to fly nonstop service between Houston and Haneda. This new route will benefit the Houston region's rapidly growing population, 240+ Japanese-affiliated companies, as well as consumers living in communities across the Southern U.S.

The flights will connect 64 communities across the Southern U.S. to Haneda and represent roughly 575,000 annual Tokyo bookings or 21% of all U.S. mainland – Tokyo demand. While Houston has only one flight to Haneda (operated by a foreign carrier), New York/Newark has five, Los Angeles has seven, Chicago has three, and Washington, D.C. and Dallas/Fort Worth each have two. This new route will deliver more parity among major markets, while providing needed seats and travel flexibility to business and leisure travelers alike.

"Between its steadily growing population and its booming energy and innovation sectors, the Houston area has transformed into a critical hub for both business and leisure travel," said Patrick Quayle, Senior Vice President, Global Network Planning and Alliances at United Airlines. "If awarded by the DOT, this new service will enhance travel options to Tokyo Haneda for consumers across the Southern United States, and strengthen the economic partnership between Japan and more than 240 affiliated businesses in the greater Houston area."

United Airlines to offer more flights to Florida this winter.

United Airlines, the U.S. mega-carrier has just announced it will offer more flights to Florida this winter than it has in the airline's history – growing its schedule by nearly 20% compared to last winter with more flights to popular sun destinations including Miami, Tampa and Orlando and by flying larger planes with more seats.

For the first time in the company's history, United will fly mainline aircraft and nearly double the amount of seats between Key West International Airport and several United Hub airports including Chicago O'Hare, Washington Dulles, Houston, and Newark/New York.

And for those customers who prefer snow over sand, the airline remains the nation's largest carrier to popular ski destinations, with direct flights this winter to 11 different winter sports hubs including Jackson Hole, Vail and Big Sky.

According to new search and booking data from United.com, Miami and Orlando are two of the top five most-searched domestic travel destinations this winter. Honolulu, Cancun and Las Vegas round out the top five most-searched destinations from November 1 to March 31.

United launches winter schedule with 50 additional daily nonstops flights to international cities........ Including Manila, Philippines and Christchurch, New Zealand

Including Manila, Philippines and Christchurch, New Zealand

United launched its international winter schedule this year with 50 additional daily flights compared to last winter, and has become the first U.S. carrier to fly direct from the continental U.S. to Manila, Philippines and will be the only carrier to fly between the U.S. and Christchurch, New Zealand, starting this December. United will also be the first U.S. airline to return to Beijing when service from San Francisco resumes on Nov. 9. In total, the airline will fly to more than 110 international destinations and grow its schedule by more than 25% versus last year, the largest winter expansion in its history.

To meet the growing demand for international travel, United strategically expanded its network with new and increased flying to key markets this winter, including:

New service to Manila, Philippines and soon Christchurch, New Zealand

New flights to Auckland, Brisbane, Hong Kong, Tokyo/Narita, San Juan and Montego Bay

Daily service to Beijing and Shanghai

Extended service to Athens, Barcelona, Rome and Paris

"United's industry-leading international network has always set it apart from the competition, and we continue to find new ways to bring our customers the locations and schedules that they want," said Patrick Quayle, United's Senior Vice President of Global Network Planning and Alliances. "This winter is no exception, as we further expand and deliver unparalleled connectivity around the globe."

Historic Expansion in Asia-Pacific

This year, United saw an unprecedented surge in Asia-Pacific travel demand and continues to rebuild its network across the Pacific to serve this sustained strength in the market. The airline's transpacific network is 94% larger this winter than last winter, with a historic expansion in the South Pacific, the rebuilding of its China network and the addition of 15 daily non-stop flights across the Pacific region. This will make United's Asia-Pacific network larger than pre-COVID for the first time.

United is in the midst of the largest South Pacific expansion in aviation history, adding over 40% more flights between the U.S. and Australia/New Zealand for the winter season, compared to last year. This winter, United will operate 66 flights between the U.S. and Australia/New Zealand per week.

Key highlights include:

First and Only Non-Stop Flight between U.S-Christchurch: Starting December 8, United will be the only airline to offer direct flights between the U.S. and New Zealand's South Island, with the first direct San Francisco-Christchurch service.

New Los Angeles-Auckland Service: On October 28, United launched its new Los Angeles-Auckland service, building on its position as the largest U.S. airline to serve Auckland.

New Los Angeles-Brisbane Service: On November 29, United will become the largest carrier between the U.S. and Brisbane with its new service from Los Angeles.

United also continues to rebuild its network in mainland China. On October 1, the airline increased its service to Shanghai with a daily flight from San Francisco, and will resume its daily San Francisco-Beijing flights on November 9.

Across the Pacific, United's network this winter is 61% larger than all other U.S. airlines combined*, with the airline adding service to key markets, including:

First and Only Transpacific Service to the Philippines: On October 29, United became the only U.S. airline to fly direct to the Philippines from the continental U.S. with its new San Francisco-Manila flight.

New Los Angeles-Hong Kong Service: United is the only U.S. airline to fly direct to Hong Kong, and on October 28, introduced a new daily flight from Los Angeles. In total this winter, United has three daily flights to the city from Los Angeles and San Francisco.

Los Angeles-Tokyo/Narita Service: On October 28, United resumed daily, direct service between Los Angeles and Tokyo/Narita. With its existing service between Los Angeles-Tokyo/Haneda, United will now connect Los Angeles to both of Tokyo's international airports.

More Opportunities for Transatlantic Travel

United Airline launches its largest ever transatlantic schedule for summer 2024

United builds on its leading transatlantic network with the debut of its largest-ever summer 2024 schedule – which includes the first and only non-stop flight between New York/Newark-Faro, Portugal* and new flights to Reykjavik*, Brussels, Rome and Malaga. The airline also brings back nine of its most popular seasonal routes to Portugal, Italy, France and Spain up to two months early to give customers more time and options to explore Europe.

United flies to more transatlantic destinations than all other U.S. airlines and continues to be the only airline to directly connect the U.S. with Dubrovnik, Malaga, Mallorca and Tenerife.

"United has the most flights to the most destinations across the Atlantic and we're now giving our customers even more flexibility and choice when planning their trips abroad," said Patrick Quayle, United's senior vice president of global network planning and alliances. "Whether customers are looking to travel during peak season or shoulder season, visit the most popular tourism destinations or discover a hidden gem, the scope and scale of our network makes United the easy choice for transatlantic travel."

Tickets for United's new summer 2024 flights are on sale now and include:

New Service to Faro, Portugal

Beginning May 24, United will be the first and only airline to directly connect the United States and Faro, Portugal, with its new service from New York/Newark. The new flight will make it easy for U.S. customers to visit Portugal's Algarve region, home to some of the country's most scenic beaches and striking historic sites. The flight will operate four times a week on a Boeing 757-200. United currently serves more destinations in Portugal than all U.S. carriers with its existing year-round service between New York/Newark-Lisbon, as well as seasonal service between Washington/Dulles-Lisbon, New York/Newark-Porto and New York/Newark-Ponta Delgada, Azores. 

New Flights to Reykjavik, Rome, Brussels and Malaga

On May 23, United will resume seasonal flying between Reykjavik and New York/Newark for the first time since summer 2022. The flight will operate daily on a Boeing 757-200. Additionally, United will add flights to some of the most popular destinations in Europe, including a second daily frequency between New York/Newark-Brussels, starting March 30 on a Boeing 757-200, and a second daily frequency between Washington/Dulles-Rome, starting May 23 on a Boeing 767-300. Moreover, United will increase New York/Newark-Malaga to daily service on a Boeing 757-200 and will start on May 2.  

Earlier Starts to Seasonal Service

While transatlantic summer travel demand remains at an all-time high, United has increasingly seen customers seek out spring shoulder season getaways. Last spring**, United flew 33% more customers across the Atlantic than in 2022, and the airline anticipates the demand will only continue to grow in spring 2024. To give customers more time and options to visit Europe, the airline is resuming several of its most popular routes early, including:

Washington Dulles – Lisbon, Portugal – starting February 15

Washington Dulles – Barcelona, Spain – starting February 15

Washington Dulles – Rome, Italy – starting February 15

New York/Newark – Nice, France – starting March 30

Chicago/O'Hare – Rome, Italy – starting March 30

Chicago O'Hare – Milan, Italy – starting March 30

New York/Newark – Naples, Italy – starting April 5

New York/Newark – Malaga – starting May 2

San Francisco – Rome, Italy – starting May 2

Continued Growth in Asia-Pacific and Latin America

Next summer, United's network across the Pacific will grow more than 30% with non-stop service to 15 destinations – including the airline's newest routes between San Francisco-Manila and San Francisco-Beijing. The airline will also grow its Latin American schedule by 10% next summer, extending some of its newest and most popular routes into the summer season. Highlights include new service between Denver-San Juan; Denver-Montego Bay; New York/Newark-Barbados and New York/Newark-Curaçao.

*Flight subject to government approval

** Spring defined as March 1-May 31

United Airlines gives U.S. Army Reservists and Students a direct way in to become airline maintenance technicians

Calibrate Technician Pathway Program establishes partnerships with the U.S. Army Reserve, National Aviation Academy, Aviation Institute of Maintenance and Pittsburgh Institute of Aeronautics

United expects to bring up to 300 eligible students annually; it plans to hire thousands of new maintenance technicians by 2026

The U.S. mega carrier, United has just announced the launch of the Calibrate Technician Pathway Program giving U.S. Army reservists and students from three prominent aviation maintenance schools a direct pathway to lucrative careers as technicians at the airline. In this initial phase of the program, United will establish partnerships with the U.S. Army Reserve in their Aviation Command Unit, National Aviation Academy, Aviation Institute of Maintenance and Pittsburgh Institute of Aeronautics with plans to bring in up to 300 eligible students per year.

This new program is in support of the airline's United Next growth plan – where the airline expects to take the delivery of 800 new aircraft between 2023 and 2032. United has already hired more than 3,200 technicians in the last 18 months and plans to hire thousands more by 2026 to support all the new planes entering the fleet.

"Investments in new aircraft and facilities require that we also increase our pipeline of maintenance technicians that will ensure our expansive fleet, facilities and equipment are safely and efficiently maintained," said Simone Drakes, Managing Director of Calibrate at United Airlines. "Launching this new program alongside highly regarded institutions whose high-quality training and aviation education will help us to reach our United Next and maintenance technician hiring goals."                          

Once accepted into the Calibrate Technician Pathway Program, students must maintain a high GPA and strong attendance record to remain in the hiring pool after graduation. United will host interviews, open houses and career fairs at each of the schools. With the U.S. Army Reserve, United will host career fairs within the Aviation Command Unit's local communities and provide guidance on Airframe and PowerPlant certification programs to reservists. Recruiting through the U.S. Army Reserve will also help support United's hiring goals for ground service equipment and facilities technicians.

In partnership with United's talent acquisition team, reservists and students will be invited to apply and interview at the airline's Tech Ops Recruiting Center in Houston as a final step after completing all necessary certifications on their own. Participants will have priority screening consideration and benefit from United's large ecosystem, including access to mentorship opportunities with seasoned maintenance technicians and its 42 domestic Technical Operations stations. In the future, the airline plans to expand the program to also include its United Express carriers and Maintenance, Repair and Overhaul partners. 

United Next

In 2021, United announced its United Next strategy anchored by the biggest aircraft purchase made by a U.S. airline in a decade – 270 single-aisle Boeing and Airbus planes – allowing the airline to increase the number of planes in its fleet and their average size. The historic purchase was followed by the largest widebody order by a U.S. carrier in commercial aviation history: 100 Boeing 787 Dreamliners with options to purchase 100 more. And the recent triple-digit aircraft order gives the airline additional flexibility for its long-term fleet strategy and bolsters its leadership in global travel for years to come.

With these historic aircraft purchases comes unprecedented growth, including adding 50,000 new team members by 2026. This year alone, United is on track to hire more than 15,000 new team members companywide, including over 2,500 maintenance technicians to be based across our seven hubs and technical operation stations.  

The Technician Pathway Program is separate from the current Calibrate Apprenticeship Program and focuses on bringing in fully certified new hires. Last November United, in partnership with the International Brotherhood of Teamsters and the Federal Aviation Administration, launched Calibrate, an in-house apprenticeship program to help increase its pipeline of maintenance technicians. The inaugural class started in Houston, followed by cohorts in San Francisco and Orlando. The airline will start accepting external applications in 2024, extending the program to its global employee base and external candidates increasing access to lucrative aviation careers. 

Key Calibrate Technician Pathway Program Partners

U.S. Army Reserve

The U.S. Army Reserve Aviation Command (ARAC) is based in Fort Knox, KY, providing command and control for all Army Reserve aviation. The ARAC provides air traffic services, airfield management, aeromedical evacuation, combat aviation brigade reinforcement, theatre aviation support and coordination of aviation staging and onward movement to support Army or joint operations.

With more than 4,400 Soldiers, approximately 600 civilians and 230 aircraft in 12 states, the ARAC is a one-of-a-kind command and control centre for all Army Reserve aviation, air assault, air movement, aeromedical evacuation, and inter- and intra-theatre transportation, and support of all FEMA emergency response within the U.S. The ARAC operates state-of-the-art rotary-wing and fixed-wing aircraft, including the UH-60s, HH-60s and CH-47s, and C-12s and UC-35s, respectively.  

National Aviation Academy

National Aviation Academy (NAA) is a globally recognized aviation maintenance training school focused exclusively on preparing the next generation of aviation maintenance professionals. With two Federal Aviation Administration-certified campuses in Clearwater, FL and Concord, MA, NAA offers a hands-on, industry-based curriculum with innovative technologies to fuse the theoretical with the practical. As a result, students become career-ready in as little as 14 months with classes starting every five weeks. Employers across aviation, aerospace, and parallel sectors consistently recruit NAA graduates, contributing to graduate placement rates of 96% in Tampa Bay and 89% in New England.

"Industry demand is a direct reflection of the vital importance of aviation maintenance technicians and their work, and the need to establish pathways connecting quality training to these in-demand careers is critical," said Pam Van Sant, President & COO of National Aviation Academy. "It's an honour to partner with United knowing the impact the Calibrate Pathway will have for National Aviation Academy students."

Aviation Institute of Maintenance

With 15 campuses and 4,500 students nationwide, Aviation Institute of Maintenance (AIM) is known for providing high-quality, hands-on training for maintenance, repair, and operations of aircraft. Certified by the Federal Aviation Administration (FAA) and accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC), the AIM program typically takes 21 months to complete.  AIM focuses on A&P certification throughout its program, including a 5-week capstone course which prepares students for the FAA certification exams and paying for the cost of the exams within the program.  AIM has graduated nearly 60,000 students and provides thousands of graduates each year to enter the workforce.

"Over the past two years, United Airlines has hired more of our graduates than any other airline," stated Dr. Joel English, Executive Vice President of Aviation Institute of Maintenance.  "United gets to know our students and develops relationships with them while they are in school, and they have become true members of our academic community in Newark, Chicago, Washington, San Francisco, Houston, and all of the markets we serve together.  The Technician Pathway Program will help United and AIM further develop this relationship as we solve the workforce shortage together."

Pittsburgh Institute of Aeronautics

Pittsburgh Institute of Aeronautics (PIA) is a non-profit, career-focused institution offering hands-on aviation training since 1929. Students attending the main campus in West Mifflin, PA, pursue Associate in Specialized Technology degrees in Aviation Maintenance and/or Aviation Electronics Technology. PIA's campuses in Youngstown, OH; Hagerstown, MD; and Myrtle Beach, SC, feature targeted Aviation Maintenance diploma and certificate programs. Recognized by Forbes as the Top Two-Year Trade School in the nation in 2018, PIA is proudly accredited by the Accrediting Commission of Career Schools and Colleges (ACCSC) and certified by the Federal Aviation Administration (FAA).

Experienced faculty enhance instruction with real-world scenarios and guide students through hands-on projects endorsed by PIA's industry partners. Through a wide range of student and graduate services, a nationwide industry network, and a reputation for producing exemplary technicians for nearly a century, PIA graduates have the tools they need to be successful in the exciting world of aviation maintenance.

"We are proud to be selected as a partner school in the United Calibrate Technician Pathway Program," said Suzanne Markle, President of PIA. "It is exciting for us to align our students with this amazing opportunity, while providing United Airlines with the top talent needed for sustainable growth, which will safely and efficiently serve the travelling public."

Calibrate |

United Airlines reports record-breaking international performance in third-quarter

United had record-setting profits in both the Atlantic and Pacific regions

Pre-tax income increased 29% y-o-y; on an adjusted basis increased 37%

Delivered strong operational performance, with September being best on-time performance of the year 

Increasingly powerful segmentation strategy proving to be a competitive advantage

United Airlines today reported third-quarter 2023 financial results. The company reported quarterly pre-tax income of $1.5 billion, pre-tax margin of 10.3 % and diluted earnings per share of $3.42 and; on an adjusted basis, pre-tax income of $1.6 billion, pre-tax margin of 10.8% and diluted earnings per share of $3.65.

Total third-quarter top line revenue was up 12.5% year-over-year, a record revenue quarter and near the high end of guidance. United experienced a strong and steady domestic demand environment in the quarter, with 9% revenue growth year-over-year, outpacing second quarter results. The company saw strength in close-in bookings in August and September with both months well ahead of year-over-year demand.

In the international space, profits were at record highs in both the Atlantic and Pacific regions. Revenue in the Atlantic region was up 15% versus the same quarter in 2022, and 70% versus the same quarter in 2019. Pacific revenue exceeded third-quarter 2019 levels despite capacity remaining 24% below third-quarter 2019. Domestic revenues in the quarter were second highest all-time and the domestic system remains solidly profitable.

The company has built a winning strategy around giving customers choice when it comes to the level of service they want. Demand for premium products remains high, with great success in the premium economy cabin where revenue has outpaced capacity growth since its introduction in 2019. In total, revenue from premium products was up 20% year-over-year in the quarter and accounts for more than half of all passenger revenue. Basic Economy has also provided another popular option for customers and has been a great competitive offering with revenue for that product in the quarter up 50% year-over-year.

United continues to see the benefits of having an award-winning airline loyalty program. The third quarter showed a continued multi-year new MileagePlus® member trend, setting a record for third-quarter enrollments and nearly doubling the number of new members versus the third quarter just five years ago. Spending across the U.S. card portfolio year-to-date is up double-digits over the first three quarters of 2022 and this third quarter saw more miles redeemed across the program than any third quarter in history for award travel. 

"Thank you to our extraordinary United team who delivered a record-setting operational performance for our customers in August and September," said United Airlines CEO Scott Kirby. "Our strategy to diversify our revenue streams, capitalize on growth opportunities and constantly innovate to enhance our products for our customers is paying off. Our United Next strategy is working and we remain on track to hit our financial targets."

Third-Quarter Financial Results

• Capacity up 15.7% compared to third-quarter 2022.
• Total operating revenue of $14.5 billion, up 12.5% compared to third-quarter 2022.
• TRASM down 2.8% compared to third-quarter 2022.
• CASM down 3.6%, and CASM-ex up 2.6%, compared to third-quarter 2022.
• Pre-tax income of $1.5 billion, with a pre-tax margin of 10.3%; adjusted pre-tax income of $1.6 billion, with an adjusted pre-tax margin of 10.8%.
• Net income of $1.1 billion, adjusted net income of $1.2 billion.
• Diluted earnings per share of $3.42, adjusted diluted earnings per share of $3.65.
• Average fuel price per gallon of $2.95.
• Trailing twelve months adjusted net debt to adjusted EBITDAR of 2.5x.

Key Highlights

• United pilots, represented by the Air Line Pilots Association International (ALPA), ratified a new four-year contract with the company.
• Announced promotions of Michael Leskinen to Executive Vice President and Chief Financial Officer, Josh Earnest to Executive Vice President of Communications and Advertising, and Terri Fariello to Executive Vice President of Government Affairs and Global Public Policy.
• Introduced a new United First® seat that includes a wireless charging station in every arm rest and 13-inch seatback screens for domestic aircraft.
• Opened two new United Club℠ locations in Denver, including the airline's largest club – a 35,000 sq. ft. club with a modern take on the United Club experience.
• Announced the United Airlines Ventures Sustainable Flight Fund℠ increased its investment power to nearly $200 million and added eight new corporate partners, five months after its initial launch.
• Launched the industry-leading United Military Pilot Program giving full-time, active-duty U.S. military pilots access to conditional job offers as a First Officer with the airline.

Customer Experience

• Became the first U.S. airline to add braille to aircraft interiors.
• Onboarded new amenity kits for premium passengers in international, transcontinental, and Hawaii markets. In addition, introduced upgraded Saks Fifth Avenue bedding for United Polaris customers.
• Was awarded the World's Best Airline App by the World Aviation Festival for the airline's industry leading capabilities on making the day of travel easier.
• Named Favorite International Airline for the fourth year in a row and Favorite Frequent-Flyer Program for our MileagePlus program for the sixth year in a row by Trazee Travel.
• Partnered with Sesame Workshop, the nonprofit educational organization behind Sesame Street, to create a brand-new Children's Travel Kit.

Operations 

• Set the company's record for the highest daily average of revenue passengers ever carried in a quarter at more than 482,000 passengers.
• Achieved the most ever quarterly mainline (2,621) and widebody (324) daily departures in United's history.
• United Express achieved 30 days of 100% completion – the highest number ever for any quarter in history.
• Held the second highest third quarter seat factor in history behind third-quarter 2022.

Network 

• Flew over 436 domestic markets on mainline aircraft this quarter – up from 367 in the third quarter of 2019.
• Made significant growth in the Denver market, reaching the most mainline departures in over 20 years at 300 daily departures, a 10% year-over-year seat capacity growth for the quarter, and daily departure increases on over 20 routes year-over-year.
• Announced a major international expansion to Asia, including the first nonstop service from the continental U.S. to Manila by a U.S. airline and the introduction of daily flights from the continental U.S. to Hong Kong and Tokyo-Narita, and a second daily flight to Taipei.
• Announced United's return to Beijing with daily nonstop service from San Francisco.
• Introduced 127 new, nonstop flights to select cities this fall to help college football fans travel to games.

Communities

• Announced an investment in Electric Power Systems, a company producing battery technology that can potentially be used for a broad suite of aerospace applications.
• Transported more than 110,000 lbs. of relief supplies in support of Maui Disaster Relief efforts. Through Miles on a Mission, United and MileagePlus members donated 55 million miles to relief efforts in Maui.
• Hosted over 100 volunteer events for United's 3^rd Annual September of Service with more than 2,200 United employees volunteering more than 7,300 hours – the equivalent of over $232,000 in impact served. Throughout the month, United employees packed 304,000 meals, upcycled 12,000 amenity kits, collected nearly 350 lbs. of trash, and installed 6.24 kW of solar energy in communities across the globe.
• In partnership with DonorsChoose.org – pledged $1.25 million in support of aviation and STEM projects in classrooms across our seven hub markets and more.
• Partnered with Sesame Workshop during National Preparedness Month to reach children in need around the world, matching up to one million miles raised for the global impact nonprofit behind Sesame Street.

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United's bluetooth connecting planes....

The U.S. mega-carrier United showed off the capabilities of its new Bluetooth-enabled planes, with an emphasis on new AirPods Pro features that make it easier for passengers and flight crews to connect and communicate. As part of United Next, the airline's plan to modernize and grow its fleet, the carrier currently has Bluetooth connectivity on more than 100 planes and expects it to be on about 800 aircraft by 2032.

United Promotes Benefits of Bluetooth-Enabled Planes

In addition to seamlessly connecting to United's new seatback screens, travellers can take advantage of other new innovative features when using AirPods Pro, including Conversation Awareness and Adaptive Audio. Now available for all AirPods Pro (2nd generation), Conversation Awareness lowers the volume when the user starts speaking, which can make it easier to communicate with a flight attendant when ordering food and beverages. Additionally, Adaptive Audio is a new listening mode that dynamically blends Transparency mode and Active Noise Cancellation, adjusting the noise control based on the sound in a user's environment – like the roar of plane engines.

"United was the first U.S. airline to roll out Bluetooth, and when we saw Apple's new AirPods features, we knew it could be a game changer for our customers and our employees," said Jason Birnbaum, United's Chief Information Officer. "People want to stay connected while they're in the air, but there's also a lot of interactions between our crew and customers – the technological combination of wireless connectivity, Conversation Awareness and Adaptive Audio result in a great experience for everyone."

Here's how Bluetooth pairing works onboard United's new and retrofit planes:

Select the Bluetooth icon from the toolbar near the bottom of the seatback screen monitor.

Toggle Bluetooth on and ensure your Bluetooth headphones are disconnected from other devices.

After placing them in pairing mode, select the device from your list of available devices.

Enjoy your favourite TV shows, movies, podcasts, curated playlists and more without wired headphones!

For more than ten years, United has integrated Apple products across its operation to enhance the customer experience, including things like:

United Raises Airline Miles for Special Olympics During National Disabilities Employment Awareness Month

United is raising airline miles for Special Olympics during National Disabilities Employment Awareness Month to help athletes fly to training and competitions across the country and around the world.

During October, the airline's industry-leading crowdsourcing program, Miles on a Mission, will spotlight Special Olympics and encourage loyalty program members to donate unused miles for a charitable cause. Last year, Special Olympics athletes participated in over 100,000 games, trainings and competitions.

United's long-standing partnership with Special Olympics extends beyond raising miles – the airline also sponsors Special Olympics Plane Pull® competitions, local volunteer events and Special Olympics World Games. In 2019, United launched the Special Olympics Service Ambassador (SOSA) Program, where Special Olympics athletes work in airports as part-time employees, welcoming United customers and helping them find check-in kiosks, where to drop bags and how to find TSA PreCheck lines. There are currently 18 SOSAs working at United's hubs in Chicago, Houston, Denver and Washington, D.C.

"At United, we strive to create an environment where acceptance and appreciation of everyone is the norm," said Helon Hammond, VP of Global Learning, People & Community Impact for United. "We're proud to partner with Special Olympics not only to raise miles to support athletes and teams in competition, but through volunteer events and our SOSA program to empower all individuals with intellectual disabilities." 

Donated miles help support Special Olympics' travel across the globe. Since 2017, United has contributed more than $8.5 million in travel and cash to support Special Olympics' athletes. These events foster inclusive and engaging experiences and break down stereotypes about people with intellectual disabilities.

"The travel we receive through our partnership with United has allowed hundreds of athletes, coaches, and volunteers to fly to trainings and competitions around the world," said Mary Davis, CEO, Special Olympics. "All athletes deserve to experience the power and joy that sports can bring. Together with United's partnership, we're uniquely able to introduce these experiences to more of our athletes through travel."

"I joined the United Airlines team as a Service Ambassador at the beginning of the program and I love how it lets me use my gift of communication to help others," said ORD Service Ambassador Daniel Smrokowski. "I'm proud to see how Special Olympics and United work together to provide inclusive opportunities of employment for athletes."

United has been a Best Place to Work for Disability Inclusion for eight years in a row and has consistently earned a top score on the Disability Equality Index.

Some of the airline's more recent measures to improve accessibility include:

Plans to improve the travel experience for customers who use a wheelchair, including a new digital filter on United.com that helps determine which aircraft can accommodate different sized chairs, and refunding the fare difference if a higher-fare flight is needed to accommodate a specific wheelchair size.

In July, United became the first U.S. airline to add Braille to aircraft interiors, helping millions of travelers with visual disabilities to more easily navigate the cabin independently. United expects to outfit its entire mainline fleet with Braille by the end of 2026.

The United mobile app was recently redesigned to make it easier for people with visual disabilities to use. The app offers increased color contrast, more space between graphics and reorders how information is displayed and announced to better integrate with the screen reader technologies like VoiceOver and TalkBack.

United's Inflight Seatback Entertainment screens offer a wide range of accessible features such as closed captioning, text-to-speech controls, magnification, explore-by-touch capabilities, audio-described movies, and adjustable and high-contrast text and color correction. As part of United Next, the airline's historic growth plan, the carrier expects to take delivery of about 700 new narrow and widebody aircraft by the end of 2032, all of which will include the latest in seatback screen entertainment options.

Through Bridge, United's Business Resource Group for people of all abilities, employees help create a workplace environment where all can strive to achieve their maximum potential and support our commitment to being an ally for customers with disabilities.

/Visit united.com/donate today to learn more about how you can donate miles to Special Olympics and become a MileagePlus® Member for free.

Massive 100 aircraft order for United Airlines

United Orders 110 New Aircraft with Deliveries Starting in 2028

New order builds on the early success of United Next strategy
 and includes 50 Boeing 787-9 and 60 A321neo aircraft

United also secures new options for up to 50 more Boeing 787s and new purchase rights for up to 40 A321neos at the end of the decade

The leading U.S. mega-carrier, United Airlines announced orders for 110 more aircraft for delivery beginning in 2028, building on the early success of United Next and adding additional flexibility for its long-term fleet.

Airbus A321neo

United converted previous options and purchase rights into firm orders for 50 Boeing 787-9s for delivery between 2028 through 2031, as well as 60 Airbus A321neos for delivery between 2028 and 2030. The company also secured new options for up to 50 more Boeing 787s and purchase rights for an additional 40 A321neo aircraft at the end of the decade.

"We're building a bright future at United and this order takes our already successful United Next plan into the next decade and beyond," said United CEO Scott Kirby. "Our planning and focus on the long term have helped us surge past other airlines that stood still. I'm convinced our strategy is the right one as we continue to add new, larger aircraft to take full advantage of our growing flying opportunities both internationally and domestically."

United expects to take delivery of about 800 new narrowbody and widebody aircraft between 2023 and the end of 2032.

Larger Aircraft to More Places

A key component of the United Next plan is growth in gauge, essentially flying larger planes with more available seats on the same route. Given that United currently operates out of the largest markets in the country - Chicago, Denver, Houston, Los Angeles, Newark/NYC, San Francisco, and Washington, D.C. - upgauging also boosts overall connectivity domestically and internationally.

In 2019, United averaged 104 seats per North American departure, among the lowest in the industry. By 2027, United expects that number to jump more than 40% to over 145. United now has 180 A321neo and over 370 737 MAX aircraft on firm order through 2030, a combination that will drive the average seats per departure even higher on these larger aircraft, with even lower anticipated per-seat costs.

Fleet Flexibility

United's latest aircraft order starts at the end of the decade and can be used for fleet growth or replacement, depending on the demand and the economic climate at the time. And from a widebody perspective, the 50 incremental 787-9s that United ordered today will allow the airline to further simplify its international fleet – another benefit to customers and employees as well as an area of cost savings.

United is already the largest carrier across the Atlantic and Pacific. The airline now has 150 Boeing 787s on firm order – more than any airline in the world.

New Customer Amenities and Lower Carbon Emissions

The new aircraft in today's order will have the same customer amenities, technological innovations and fuel efficiency benefits as previous United Next narrowbody and widebody orders. For narrowbodies, these include seatback screens in every seat, enough overhead room for everyone's carry-on, Bluetooth connectivity, and fast Wi-Fi. And each new widebody features United Polaris® business class, where customers get their own pod with a lie-flat seats and 16-inch seatback screens. The airline recently announced new business class amenity products and services from Therabody and Saks Fifth Avenue.

Plus, these new aircraft will continue to reduce United's per-seat carbon emissions compared to the older models they replace, in line with the airline's expectation to be net zero by 2050 by reducing GHG emissions 100% without relying on traditional carbon offsets. According to Boeing, the 787 Dreamliner contributes up to a 25% improvement in fuel efficiency and lower carbon emissions per seat compared with the airplanes it replaces and according to Airbus, the A321neo brings a 50% noise reduction and more than 20% fuel savings and CO2 reduction compared to previous generation single-aisle aircraft.

United expects that 75% of its fleet will be new-generation by 2030.

United introduces new amenities from Therabody and Saks Fifth Avenue

The largest overhaul since 2016 of United Polaris – the airline's international business class – comes as international demand surges and United grows as the largest carrier across the Atlantic and Pacific

New onboard products include complimentary eye serum, face spray, hand cream, cleansing towelette, cool gel pillow and day blanket, as well access to Therabody wellness products in United Polaris lounges and inflight wellness videos

According to new survey, 83% of international travellers say catching up on sleep is important on a flight, and 61% book flights with sleep in mind*

United announced the largest upgrade to its United Polaris international business class experience in seven years, debuting new in-airport and onboard amenities from Therabody® and Saks Fifth Avenue that are designed to give customers "the best sleep in the sky."

The new Therabody offerings include an onboard amenity kit that features an eye serum, face spray, hand cream and cleansing towelette exclusive to United customers.

According to a recent survey, 83% of international travellers say catching up on sleep is important on a flight, and 61% book flights with sleep in mind*. Many international travellers say that getting good sleep is more important than most aspects of the inflight experience; 66% say sleep on a flight is more important than having access to Wi-Fi, 74% say it's more important than bingeing their favourite shows and 61% say it's more important than the beverage service. 

The new Therabody offerings include an onboard amenity kit that features an eye serum, face spray, hand cream and cleansing towelette exclusive to United customers, as well as access to the award-winning Therabody devices like the Lounger, Theragun and RecoveryAir JetBoots in United Polaris lounges and inflight wellness videos on the airline's Inflight Entertainment screens. The new Saks Fifth Avenue bedding includes select items that are made with recycled plastic, aligned with United's commitment to reducing its environmental impact, and features a new limited-edition day blanket from fashion designer Claude Kameni, who was named as one of the most influential Black designers to watch in 2023.

United is adding these new amenities as demand for international travel surges and the carrier continues to expand its role as the largest airline across both the Atlantic and Pacific. So far this year, the airline's international bookings are up 20% overall compared to 2022 and customers are booking premium cabin seats – United Polaris and United Premium Plus® – 30% more than last year.

United Improves Travel Experience For Customers Who Use Personal Wheelchairs

First-of-its-kind digital flight filter helps determine which aircraft can accommodate different sized chairs, better ensuring safe and secure handling for these special items

In another industry first, United will reimburse customers for any increase in fare if an alternate flight is needed to accommodate their personal wheelchair 

United Airlines has just announced new technologies and policies to improve the travel experience for customers who use a wheelchair, including a new digital filter on united.com that helps determine which aircraft can accommodate different-sized chairs, and refunding the fare difference if a higher-fare flight is needed to accommodate a specific wheelchair size. United expects to launch these new tools early next year.

"By offering customers an easy way to know if their personal wheelchair fits on a particular airplane, we can give them the peace of mind they deserve when they fly with us," said Linda Jojo, Executive Vice President and Chief Customer Officer for United. "Plus, collecting this information ahead of time ensures our team can handle these special items with proper care and attention."

New Flight Filter and Fare Reimbursement

The new flight filter on united.com will enable customers to enter the unique dimensions of their personal wheelchair as part of the flight search. The search results will then prioritize flight options on aircraft with cargo hold doors large enough to accommodate the wheelchair dimensions. The size of aircraft cargo hold doors varies, so some aircraft are better able than others to handle larger motorized wheelchairs, which must travel upright.  

If a customer is unable to take a preferred flight because their wheelchair will not fit through the aircraft's cargo door – and takes a United flight with a higher-fare that can accommodate their wheelchair on the same day and between the same origin and destination – the customer may seek a refund of the fare difference. Customers seeking a refund of the fare difference will need to follow United's process, including completing a short form after they've traveled. United will promptly ensure they receive the difference in fare after review.

United Names New Chief Financial Officer

Michael Leskinen promoted to CFO and Executive Vice President; also becomes member of airline's Executive Team

United Airlines today announced that Michael Leskinen has been promoted to Chief Financial Officer and Executive Vice President. In his new role, he will oversee corporate finance, treasury, financial planning and analysis, tax, accounting, investor relations, procurement, internal audit, risk management and corporate strategy. Leskinen will also join the airline's Executive Team.

"With two decades of experience on Wall Street and five years as a leading finance executive at United, Mike brings a unique understanding of the public markets combined with an in depth understanding of our airline and our industry," said United CEO Scott Kirby. "He is the best person to help us drive a culture within our finance team that's focused on moving fast, hitting our targets with no excuses, and being disciplined about capital and cost decision-making that supports our United Next plan. I know Mike will bring a strong and independent strategic perspective to the table when we're making decisions about United's future."

Leskinen joined United in 2018 as managing director of Investor Relations and was promoted to vice president of Corporate Development and Investor Relations in 2019. In 2021, he added the title of President of United Airlines Ventures (UAV), an industry-first corporate venture capital fund that identifies and invests in opportunities to decarbonize air travel and enhance the customer travel experience. UAV has invested in carbon capture and utilization technologies, advanced biologic feedstocks including micro-algae, electric fixed-wing regional aircraft and electric vertical take-off and landing aircraft (eVTOL).