Passengers have selected Finland’s Helsinki Airport as the best airport in Europe in terms of customer experience in the 15–25 million passenger size category. The ASQ Award (Airport Service Quality) given to airport company Finavia is based on an annual international survey involving 400 airports in 95 countries.
“We are extremely grateful for this award and proud that our work for a first-class customer experience is recognised internationally. We have succeeded in raising the level of customer satisfaction at Helsinki Airport over the long term, and the ASQ survey result for 2023 is the best in the airport’s history,” says Finavia’s CEO Kimmo Mäki.
Customer experience was at the heart of the most extensive development programme in the history of Helsinki Airport, which resulted in the airport being completely revamped. Finavia successfully completed the ten-year development last year, when, among other things, the amount of liquids allowed through security control was increased to two litres, a total of 26 shops, restaurants and cafés opened at the airport, and baggage logistics was modernised with new equipment and facilities.