Showing posts with label Singapore Airlines. Show all posts
Showing posts with label Singapore Airlines. Show all posts

Thursday 9 November 2023

Singapore Airlines and TATA Communications partner for employee productivity enhancements.......

Tata Communications, a global digital ecosystem enabler and Singapore Airlines Limited (SIA), the national carrier of Singapore, announced a multi-year agreement to transform the airlines communications and collaboration tools to enhance employee productivity and boost user experience.

SIA and Tata Communications have a successful, long-standing association that has been strengthened over several years. This new transformative initiative delivered on Tata Communications GlobalRapide platform enables SIA users to be connected and collaborative anytime and anywhere globally.

"We take great pride in our long-standing relationship with Singapore Airlines. As a global CommTech player, we are privileged to be chosen as their partner in progress as they emerge stronger than ever and strive to create new benchmarks in customer experiences," said Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise, Tata Communications.


Friday 18 August 2023

The best airlines for business class...

The Business Travel Index from Tipalti has analyzed factors such as service, lounge facilities, seat comfort and inflight entertainment, to reveal the airlines to travel on in business class. 




The top 10 best airlines for those travelling business class: 

Rank

Airline

Average Lounge Score

Average Seat Score

Average Inflight Score

Overall Score

1

Oman Air

4

5

3.5

8.39

2

Cathay Pacific Airways

4

4.8

3.75

8.28

3

EVA Air

4

4.6

4

7.93

4

Qatar Airways

4

4.2

4

7.7

5

Vistara

3.75

4.6

4

7.47

6

Japan Airlines

3.8

4

4

7.24

7

Asiana Airlines

4

2.8

3.75

6.09

8

Kenya Airways

4

4.8

2.75

6.09

9

Qantas Airways

3.8

3.8

3.25

5.98

10

Singapore Airlines

3.4

3

4

5.75




Topping the list of best business-class airlines is Oman Air, with an overall score of 8.39. The airline is based at Muscat International Airport and travels to over 50 destinations, including the likes of Saudi Arabia, Qatar, and Egypt. 

Oman Air scores 5/5 across the board when it comes to its aircraft’s business-class seats, making it the highest-scoring airline in this category. It also receives 4/5 in areas such as staff service (both inflight and in the lounge), inflight entertainment, and lounge catering.

Following closely behind is Cathay Pacific Airways, which receives an overall score of 8.28. It is the largest airline in Hong Kong, with its head office located at Hong Kong International Airport. The airline provides flights to over 60 destinations, such as Seoul, Dubai, and Johannesburg.

Cathay Pacific Airways scores 4/5 for the comfort of its seats (both sitting and sleeping), as well as for their width and length, meaning those travelling long haul can rest comfortably. The airline also scores highly for its catering options in lounges, which include The Teahouse in the Pier Business lounge and Noodle Bar in the Wing Business lounge, both located at Hong Kong International Airport.

In third place is EVA Air, with an overall score of 7.93. It is one of the two largest airlines in Taiwan and has hubs in both Taoyuan International Airport and Kaohsiung International Airport. The airline flies to 30 different countries, including Thailand, Japan, and China.

EVA Air scores no less than 4/5 across all three categories, receiving 4 for both its lounges and inflight services and 4.6 for its seats. The airline scores 5/5 for the sitting comfort, width, and length of its seats, meaning that anyone choosing to travel with EVA Air is guaranteed to have a comfortable and relaxing experience when travelling long distances.




Wednesday 19 April 2023

Bringing Singapore closer to you.......

Singapore Airlines, Singapore Tourism Board and NOMADS Amsterdam have partnered to bring you a unique epicurean collaboration direct in Amsterdam, specially curated by NOMADS.

Singapore Airlines and Singapore Tourism Board brought NOMADS on a true foodie trip in Singapore where they were immersed in the authentic flavours of Singapore. Get ready to taste the flavours NOMADS has brought back from cooking with the locals but with their own unique twist.



Chilli Crab

Families and friends often gather together for large group dinners at a round table to share a meal. Chilli Crab is an established part of Singaporean cuisine, where different restaurants prepare it their own traditional way. Cracking the shell to eat the crab means that it is typically a messy dish to eat, only adding to the fun of ordering it.

Chilli crab is often served together with deep fried steamed bread for you to dip in the delicious sweet and spicy sauce that accompanies it.

Did you know NOMADS uses soft shell crab in their version instead of the traditional mud crab?


Monday 13 February 2023

Vietnam Airlines And Singapore Airlines strengthen commercial cooperation

Vietnam Airlines And Singapore Airlines 

strengthen commercial cooperation

 
               Vietnam Airlines and Singapore Airlines (SIA) have signed a Memorandum of Understanding (MoU) to strengthen the commercial collaboration between the two airlines.

The carriers will initially explore opportunities for codeshare arrangements to facilitate better connectivity between Vietnam and Singapore. This could potentially be expanded to include other destinations that SIA serves. The two airlines will also explore other areas of commercial cooperation that could offer more value and options to their customers.

Mr Pham Minh Chinh, Prime Minister, Socialist Republic of Vietnam, and Dr Tan See Leng, Minister for Manpower and Second Minister for Trade and Industry, Singapore, witnessed the exchange of the signed MoU during the Vietnam-Singapore Business Forum on 10 February 2023.

Friday 3 February 2023

Singapore Airlines named as one of the 50 most admired companies in the world.


Fortune magazine has named Singapore Airlines one of the 50 most admired companies in the world.

The airline said in a statement "We would like to thank our customers for their continuous support, which we do not take for granted. This accolade is a testament to the dedication of our people, who have been critical to our recovery and who strive to exceed the expectations of our customers every single day."

For more details, visit https://bit.ly/3XW3YLP.

Other airlines on the list include Delta Air Lines, Lufthansa, Cathay Pacific, Southwest, Air France-KLM, Alaska Air and United. 


SIA Rolls Out Complimentary Unlimited In-Flight Wi-Fi For All Business Class Customers And PPS Club Members

  • All KrisFlyer members in Premium Economy Class and Economy Class now enjoy free three-hour and two-hour Wi-Fi surf plans respectively
  • All-new attractive price-based Wi-Fi plans rolled out for all customers



Singapore Airlines (SIA) has rolled out complimentary unlimited in-flight Wi-Fi for all Business Class customers, as well as its PPS Club members and PPS Club supplementary card holders. In addition, KrisFlyer members now enjoy free three-hour Wi-Fi plans when travelling in Premium Economy Class and free two-hour Wi-Fi plans when travelling in Economy Class.


Customers who are not KrisFlyer members, and members who may have consumed their complimentary plans, may take advantage of SIA’s new attractive and simplified Wi-Fi price plans. These range from US$3.99 (approximately S$5.25) for one hour, US$8.99 (approximately S$11.80) for three hours, and US$15.99 (approximately S$21.00) for the entire flight1.


These enhancements further elevate the in-flight customer experience on board SIA flights, with the Airline’s Suites and First Class customers also enjoying complimentary unlimited Wi-Fi.


As a result, SIA becomes one of the first airlines to offer complimentary unlimited Wi-Fi across its passenger network2 for its Suites, First Class, and Business Class customers, as well as PPS Club members.

Thursday 2 February 2023

Singapore Airlines shows you what contributes to its cabin crew’s world-class service?



Singapore Airlines has launched a new advertising campaign that artistically focuses on the service the renowned carrier has offered for years.  

If you've ever wondered what contributes to Singapore Airlines cabin crew’s world-class service?

It’s their interactions with various local cultures around the world, creating diverse experiences that build a unique combination of attributes such as empathy, confidence and passion.

Mr Lee Lik Hsin, Executive Vice President of Commercial, Singapore Airlines, said: “At Singapore Airlines, service excellence is deeply ingrained in our DNA, and our customers are at the heart of everything we do. This campaign highlights our unwavering commitment to delivering a world-class travel experience, no matter the duration of the journey. Our award-winning cabin crew are central to this promise, with their rich and diverse experiences, as well as their dedication to customer service, having a positive impact on everyone around them.”




Directed by filmmaker Liz Murphy, the uplifting video was filmed in Singapore, Auckland in New Zealand, Barcelona in Spain, Mumbai in India, and Shanghai in China. The Airline conducted in-depth research to measure its global brand perception and used the findings to create a campaign that aims to resonate with customers around the world.
  

Tuesday 31 January 2023

Welcome to 'World Class'



Singapore Airlines has launched a new advertising campaign that artistically focuses on the service the renowned carrier has offered for years.  

If you've ever wondered what contributes to Singapore Airlines cabin crew’s world-class service?

It’s their interactions with various local cultures around the world, creating diverse experiences that build a unique combination of attributes such as empathy, confidence and passion.

Mr Lee Lik Hsin, Executive Vice President of Commercial, Singapore Airlines, said: “At Singapore Airlines, service excellence is deeply ingrained in our DNA, and our customers are at the heart of everything we do. This campaign highlights our unwavering commitment to delivering a world-class travel experience, no matter the duration of the journey. Our award-winning cabin crew are central to this promise, with their rich and diverse experiences, as well as their dedication to customer service, having a positive impact on everyone around them.”




Directed by filmmaker Liz Murphy, the uplifting video was filmed in Singapore, Auckland in New Zealand, Barcelona in Spain, Mumbai in India, and Shanghai in China. The Airline conducted in-depth research to measure its global brand perception and used the findings to create a campaign that aims to resonate with customers around the world.
  
Welcome to World Class | Singapore Airlines




"Singapore Airlines has been at the forefront of passenger service for decades that it is sometimes easy to forget just how good the service is if you haven't flown with them for a while, its just sort of expected - it goes with the name - Singapore Airlines = great service. I remember a few years ago I took a flight from Cairns to Singapore and then another on to London after a brief stopover with Singapore Airlines and the service, even in economy was far superior to British Airways Club World. The crew were so attentive and actually seemed to care about the passenger rather than performing a 'service'."   Jason Shaw. 




Monday 30 January 2023

Singapore Airlines new advertising campaign - Welcome to World Class!



Singapore Airlines has launched a new advertising campaign that artistically focuses on the service the renowned carrier has offered for years.  

If you've ever wondered what contributes to Singapore Airlines cabin crew’s world-class service?

It’s their interactions with various local cultures around the world, creating diverse experiences that build a unique combination of attributes such as empathy, confidence and passion.

Mr Lee Lik Hsin, Executive Vice President of Commercial, Singapore Airlines, said: “At Singapore Airlines, service excellence is deeply ingrained in our DNA, and our customers are at the heart of everything we do. This campaign highlights our unwavering commitment to delivering a world-class travel experience, no matter the duration of the journey. Our award-winning cabin crew are central to this promise, with their rich and diverse experiences, as well as their dedication to customer service, having a positive impact on everyone around them.”




Directed by filmmaker Liz Murphy, the uplifting video was filmed in Singapore, Auckland in New Zealand, Barcelona in Spain, Mumbai in India, and Shanghai in China. The Airline conducted in-depth research to measure its global brand perception and used the findings to create a campaign that aims to resonate with customers around the world.
  
Welcome to World Class | Singapore Airlines




"Singapore Airlines has been at the forefront of passenger service for decades that it is sometimes easy to forget just how good the service is if you haven't flown with them for a while, its just sort of expected - it goes with the name - Singapore Airlines = great service. I remember a few years ago I took a flight from Cairns to Singapore and then another on to London after a brief stopover with Singapore Airlines and the service, even in economy was far superior to British Airways Club World. The crew were so attentive and actually seemed to care about the passenger rather than performing a 'service'."   Jason Shaw. 




Tuesday 29 November 2022

Singapore Airlines and Tata Sons agree to merge Air India and Vistara.......

A major shake-up of the commercial airline scene in India..



Singapore Airlines (SIA) and Tata Sons (Tata) have agreed to merge Air India and Vistara, with SIA also investing INR 20,585 million (S$360 million, US$250 million) in Air India as part of the transaction. This would give SIA a 25.1% stake in an enlarged Air India group with a significant presence in all key market segments1. SIA and Tata aim to complete the merger by March 2024, subject to regulatory approvals.

SIA intends to fully fund this investment with its internal cash resources, which stood at S$17.5 billion as of 30 September 20222.

SIA and Tata have also agreed to participate in additional capital injections, if required, to fund the growth and operations of the enlarged Air India in FY2022/23 and FY2023/24. Based on SIA’s 25.1% stake post-completion, its share of any additional capital injection could be up to INR 50,200 million (S$880 million, US$615 million), payable only after the completion of the merger.

The actual amount will depend on factors including the progress of the enlarged Air India’s business plan, and its access to other funding options. SIA intends to fully fund any additional capital injections with its internal cash resources.

The merger will create India’s leading airline group


Through this transaction, SIA will reinforce its partnership with Tata and immediately acquire a strategic stake in an entity that is four to five times larger in scale compared to Vistara. The merger would bolster SIA’s presence in India, strengthen its multi-hub strategy, and allow it to continue participating directly in a large and fast-growing aviation market.

Mr Goh Choon Phong, Chief Executive Officer, Singapore Airlines, said: “Tata Sons is one of the most established and respected names in India. Our collaboration to set up Vistara in 2013 resulted in a market-leading full-service carrier, which has won many global accolades in a short time.

“With this merger, we have an opportunity to deepen our relationship with Tata and participate directly in an exciting new growth phase in India’s aviation market. We will work together to support Air India’s transformation programme, unlock its significant potential, and restore it to its position as a leading airline on the global stage.”

Mr Natarajan Chandrasekaran, Chairman, of Tata Sons, said: “The merger of Vistara and Air India is an important milestone in our journey to make Air India a truly world-class airline. We are transforming Air India, with the aim of providing great customer experience, every time, for every customer. As part of the transformation, Air India is focusing on growing both its network and fleet, revamping its customer proposition, enhancing safety, reliability, and on-time performance.

“We are excited with the opportunity of creating a strong Air India which would offer both full-service and low-cost services across domestic and international routes. We would like to thank Singapore Airlines for their continued partnership.”

India is the fastest-growing global economy, and is projected to become the third-largest in the world by 20273.  It is also the world’s third-largest aviation market. Demand for air travel is surging with passenger traffic expected to more than double over the next 10 years, supported by rising income levels and ongoing investments in its aviation infrastructure. However, India also remains underserved with low international seats per capita, signifying significant growth potential4 .

Saturday 19 November 2022

Singapore Airlines special offers on flights from UK to Houston.....


Photo Singapore Airlines
Singapore Airlines, one of the most popular carriers has released some special offer fares for its new services from the UK to Houston. 

America's fourth-largest city is a cosmopolitan destination, filled with world-class dining, arts, hotels, shopping and nightlife. It is a true city of distinction, it likes to be known as the Energy Capital of the World and boasts the world’s largest medical centre.  

It is easy to see why Houston is staking its claim as the most exciting metropolis in the country.  Just take a stroll through the historic Heights, or explore the Museum District, then perhaps pop down to Space Center Houston and you'll still have tonnes more to explore. 

There are hundreds of good quality restaurants and eating places to enjoy before visiting one of the city's nightspots. 

Houston has long been known for oil-baron opulence, mega highways and concrete sprawl, H-town is a city reborn. Now, it's a cultural and culinary powerhouse where its inhabitants – the most diverse in the nation – mingle in pedestrian-friendly areas brimming with greenery, forward-looking architecture, restored historic structures and innovative public art. For travellers, this could mean waking up to a free yoga class on Discovery Green, browsing world-class museums, unrolling a blanket on a hillside to catch a free (yes, free) evening opera performance, then unwinding with dinner and drinks at one of the country’s best bars. And you won’t even have scratched the surface.

So pack your bags, leave your preconceptions at home and see why Houston is now one of the top destinations in the U.S. 


Fly from Manchester to Houston


Photo Singapore Airlines
Economy: Fly from Manchester to Houston for £345 one-way fare, or £475 return fare.

Premium Economy: Fly from Manchester to Houston for £679 one-way fare, or £999 return fare

Business: Fly from Manchester to Houston for £1,192 one-way fare, or £1,855 return fare


 

Fly from Aberdeen to Houston


Photo Singapore Airlines
Economy: Fly from Manchester to Houston for £434 one-way fare, or £585 return fare.

Premium Economy: Fly from Manchester to Houston for £783 one-way fare, or £1,124 return fare

Business: Fly from Manchester to Houston for £1,406 one-way fare, or £2,090 return fare


Photo Singapore Airlines


 
 

Terms and Conditions - Travel Period: 13 January 2023 – 23 March 2023; 17 April 2023 – 21 May 2023; 14 August 2023 – 02 October 2023
Fares:
Fares are per person incl. taxes/surcharges.
Cancellation / Refund:
Before Departure: Non-Refundable. After Departure: Non-Refundable. Exceptions apply for those impacted by GOV UK traffic light revisions.
Special conditions
Fares are subject to restricted availability. Fares are subject to change without notice due to currency fluctuations.
Other:
Subject to currency fluctuation and seat availability.







Friday 28 October 2022

Singapore Airlines Goes Live with New Integrated Cargo Management System, Powered by IBS Software’s iCargo Platform

Singapore Airlines (SIA) has successfully gone live with its new Integrated Cargo Management System (ICMS), powered by IBS Software’s iCargo cargo management platform. The ICMS is a strategic initiative to future-proof SIA’s core cargo platform by eliminating disparate cargo systems and bringing in the latest cloud technology to transform cargo operations and customer delivery.

iCargo supports SIA in its cargo business processes. The ICMS provides a single integrated cargo application for business users in Singapore and overseas, as well as a seamless interface with partners including general sales agents, ground handling agents, and freight forwarders, simplifying the end-to-end operations. Enhanced data quality and insights also allow SIA to make real-time, data-driven decisions across its sales, operations, and finance processes, while ensuring compliance with international regulations. 

Since the ICMS went live on 1 August 2022, approximately 1,500 users across sales, operations, and finance industries have benefited from the system, with iCargo enabling more than 24,000 flights, creating 202,000 bookings and 192,000 airway bills, as well as processing and responding to 8.5 million incoming messages.

IBS Software’s Consulting and Digital Transformation (CDx) business provided user acceptance testing (UAT) support to SIA. The UAT focused on business process transformation and change management efficiency, with inputs from more than 100 end users across the world, and end-to-end testing involving more than 20 upstream and downstream messaging systems.

Saturday 24 September 2022

Qatar Airways named World’s Best Airline for seventh time at 2022 Skytrax World Airline Awards


Qatar Airways has been voted the World’s Best Airline for a record seventh time at the 2022 World Airline Awards, winning the prestigious Airline of the Year 2022 title.

After two years of virtual award ceremonies, the 2022 World Airline Awards event returned to normal procedures, with airlines from around the world attending the 2022 awards ceremony, held today at the historic Langham Hotel in London, United Kingdom.

Widely regarded as ‘the Oscars of the aviation industry’, the World Airline Awards began in 1999, and remain totally independent and impartial with all of the customer survey costs and awards event paid by the organisers, Skytrax.

Qatar Airways Group Chief Executive, His Excellency Mr Akbar Al Baker, said: “To be named as the World’s Best Airline was always a goal when Qatar Airways was created, but to win it for the seventh time and pick up three additional awards is a testament to all the hard work of our incredible employees. Their continued dedication and drive is to ensure our passengers have the best experience possible when they fly with Qatar Airways. To win these awards in the same year that we celebrate our 25th anniversary is even more rewarding and I want to offer a sincere thanks to all our passengers who voted for us. Your support drives us to greater achievements every day, we value your loyalty and aim to create memories of a lifetime when you fly with Qatar Airways.”

Singapore Airlines takes second position in the world, with Emirates third, ANA All Nippon Airways fourth, and Qantas Airways in fifth position, out of more than 350 airlines included in the survey results.

Edward Plaisted of Skytrax said: “To receive the 2022 World’s Best Airline award is a great recognition of Qatar Airways high standards, and recognises the hard work and dedication from every member of the airline’s staff to satisfy customers. Qatar Airways was the largest airline to have flown consistently throughout the COVID-19 pandemic, with their network never falling below 30 destinations, and that determination has clearly been well recognised by customers with this award as Airline of the Year 2022. For Qatar Airways to achieve this top accolade for a seventh time is both a unique and remarkable achievement, and we congratulate them for this success.”

Big winners at the awards included Qatar Airways who scooped nine award wins, with Singapore Airlines also receiving nine awards. Delta Air Lines was the success in North America, winning six awards. In Europe, Turkish Airlines was dominant, receiving four awards including the highly competitive Best Airline in Europe title.

India’s Vistara was another key winner, receiving two awards, the Best Airline in India and Southern Asia and Best Airline Staff Service in India and Southern Asia. Vinod Kannan, Chief Executive Officer of Vistara said “It is incredibly heartening for all of us at Vistara to win these awards, which reaffirms the steadfast trust our customers have in us and is a true testament to Vistara setting global benchmarks for excellence in operations and service delivery.”

airBaltic celebrated success at the 2022 World Airline Awards for the first time, receiving the awards for the Best Airline in Eastern Europe, the Most Improved Airline in Europe and the Best Airline Staff in Eastern Europe. Martin Gauss, President and CEO at airBaltic: “We at airBaltic are continuously working on improving and innovating. There is an incredible motivation, dedication and passion within the airBaltic team towards what we do. Therefore I am proud and honoured to receive this award today on behalf of our team and to see our work and efforts being recognized on an international scale.”