Corporate travel professionals have rated Delta No. 1 in the annual Business Travel News Airline Survey for the 11th year in a row by a wide margin, citing the airline’s responsiveness to customers as well as its flexibility-minded approach throughout the pandemic and beyond.
"Delta's historic 11th consecutive Business Travel News award is because of the Delta people who go the extra mile every day for our customers,” said Steve Sear, E.V.P. – Global Sales and Distribution. “We've spent the past year working tirelessly to ensure our customers are comfortable returning to the skies. We continue to prioritize and make investments that improve and elevate the travel experience – from curb to claim – while delivering exceptional service to all of our travelers.”
The survey asks corporate travel professionals to rank airlines on range of key attributes, including customer service, distribution, and pandemic response. Delta not only led all categories – the only airline to sweep for eight consecutive years – it also built on its scores year-over-year.
Based on survey feedback, Delta’s business customers cited the following as most valued in 2021:
Eliminating change fees, allowing free standby for same-day changes and introducing more refundable fare products.Extending Medallion Status and key SkyMiles benefits into January 2023 to give the airline’s most loyal customers more flexibility.Continuing to prioritize health and safety by maintaining and evolving the Delta CareStandard with the help of customer feedback and guidance from Chief Health Officer, Dr. Henry Ting.Increasing staffing across the operation by 8,000 people, hiring new employees in Airport Customer Service and Reservations & Customer Care, as well as pilots and flight attendants.