Showing posts with label EGO Airways. Show all posts
Showing posts with label EGO Airways. Show all posts

Tuesday, 18 May 2021

EGO Airways selects IBS Software to manage passenger services as demand grows

Italian start-up airline EGO Airways has partnered with IBS Software to manage its reservations and distribution operations as consumer demand for flights grows. EGO Airways, a modern hybrid airline that started operations earlier this year, has deployed IBS Software's cloud-based iFly Res Passenger Services System (PSS) to blend sophisticated eCommerce capabilities with traditional requirements such as integration with international long-haul partners.

By developing its own direct channel distribution, complemented by GDS based distribution as well as enabling integration with partners through interline and codeshare partnerships, EGO Airways will be able to promote and differentiate their products to customers across multiple channels. iFly Res was deployed during the pandemic and the implementation was done entirely remotely.

Covid-19 has intensified the spotlight on how airlines use digitisation to deliver a competitive advantage. As travel policies change and vaccines start to take effect, confidence in travel will return, increasing the demand for travel. Airlines will need a progressive strategy for attracting and engaging customers while also providing a consistent customer experience across all channels. Legacy PSS platforms considerably limit an airline's ability to embrace changes and respond to such a dynamic and evolving environment. With iFly Res, EGO Airways has implemented a progressive system, tailor-made for the new era of air travel that provides greater business flexibility and operational efficiency.