Showing posts with label Alliances. Show all posts
Showing posts with label Alliances. Show all posts

31 January, 2024

oneworld unveils its first-ever dedicated lounge experience in Seoul

Breaking new ground in premium benefits and luxury air travel, the oneworld Alliance unveiled its first-ever fully branded dedicated airport lounge in Seoul.



The new oneworld lounge opens as the world’s leading airline alliance prepares to celebrate its landmark 25th anniversary later this year.

For the launch of its first branded lounge, oneworld collaborated with global aviation ground services provider Swissport and the team behind its award-winning ASPIRE Airport Lounges.


Situated in Terminal 1 of Incheon International Airport, the spacious new oneworld lounge stretches across 555 square metres and features stylish seating in a contemporary new setting for up to 148 customers. The bright new lounge is no more than a 10-minute walk from the furthest oneworld airlines’ departure gates.


Incheon International Airport is served by seven oneworld member airlines: American Airlines, Cathay Pacific, Finnair, Malaysia Airlines, Qantas, Qatar Airways and SriLankan Airlines. Between them, these oneworld member airlines operate more than 60 weekly flights to Seoul, connecting the Korean capital with more than 900 destinations world-wide through the oneworld member network.


The new contemporary airport lounge experience provides oneworld customers with vibrant and calming space to recharge, relax, and dine before their flight.  

Gerhard Girkinger, oneworld Vice President, Customer Experience, Delivery and Membership, said: “With oneworld celebrating its 25th anniversary in 2024, we are incredibly proud to be opening the very first oneworld branded lounge experience for our member airlines’ customers.

“The new oneworld lounge is an exciting next step in our vision to making travel bright. Together with ASPIRE, we have combined refined fixtures and finishes, digital technologies, and warm and ergonomic settings to create smart and memorable travel experiences.

“Our new Incheon lounge resets the benchmark for contemporary travel and will serve as the blueprint for future oneworld lounges in select airports around the world.”

David Collyer, Swissport International AG Global Vice President Executive Lounges, said: “We are thrilled to collaborate with oneworld on our first joint lounge concept and are very pleased with the result.
"Leveraging our expertise as the go-to partner for airlines to outsource their complex hub and large base operations, Swissport and our ASPIRE team are committed to bringing the same standard of excellence to oneworld’s new lounge business.”

The new lounge is open daily between 7:30am and 11:45pm (apart from Monday and Saturday when it opens earlier at 4:30am), for eligible oneworld Emerald and Sapphire customers departing from Seoul on oneworld flights, as well as First and Business Class customers travelling with oneworld member airlines.

Behind the first oneworld dedicated lounge design.

22 June, 2023

Star Alliance named World's Best Airline Alliance at the Skytrax 2023 World Airline Awards

Star Alliance has once again won the title of World's Best Airline Alliance at the prestigious Skytrax World Airline Awards this year. 

The Alliance's famed Los Angeles lounge has also maintained its position of World's Best Airline Alliance Lounge for the seventh year running. Star Alliance CEO Theo Panagiotoulias received the awards at a ceremony held at the Paris Air Show.

Delighted at the win, Mr Panagiotoulias said: "Star Alliance offers a robust network and promises seamless journeys. We are very happy to learn that millions of flyers have recognised the exceptional value our alliance extends. With the skies getting busier, we welcome many more flyers to experience what Star Alliance and its 26 member airlines stand for."

Mr Panagiotoulias also congratulated the team and continued: "The resilience and hard work of every single employee of Star Alliance and its member airlines through a tough 2022 has paid off with this win. I receive this honour on their behalf, and encourage them to strive for more this year and beyond."

Star Alliance, which offers the widest network in the sky, is committed to enhancing the customer experience through a comprehensive strategy focusing on digitalising the journey, extending unparalleled loyalty benefits, and launching industry-first innovations such as the Intermodal Partnership model with the German rail network, Deutsche Bahn, and the HSBC Star Alliance Credit Card for the Australian market recently.

The Star Alliance Los Angeles Airport lounge is one of most highly rated airport lounges bagging several prestigious awards consistently. With an outdoor terrace that offers enviable views, the lounge is a visual delight by the day and a vibrant energetic space by the evening.

The Skytrax World Airline Awards are known as "the Oscars of the aviation industry", as they are decided through impartial international customer voting. This year, 20.23 million eligible entries were counted in a survey that ran from September 2022 to March 2023, representing passengers with over 100 nationalities. The survey was also provided in six major international languages.

Since its introduction in the award categories in 2005, the World's Best Airline Alliance award has witnessed multiple victories by Star Alliance.

Edward Plaisted, CEO of Skytrax said: "We congratulate Star Alliance on this fabulous double achievement in the World Airline Awards, receiving both the World's Best Airline Alliance, and for having the World's Best Airline Alliance Lounge. The Star Alliance lounge in the Tom Bradley International Terminal has long been a customer favourite having previously been recognised as an award-winning lounge."

In addition to the Alliance awards, 13 Star Alliance member airlines received 35 additional awards this year, including the coveted World's Best Airline award for Singapore Airlines. Other awards range from World's Cleanest Airline and World's Best Premium Economy Class to several best regional airline awards.

25 January, 2023

SkyTeam’s top travellers help reshape the customer experience via upgraded SkyPriority Panel Audit App

SkyTeam, the global airline alliance, has upgraded its innovative SkyPriority Panel Audit App for Elite Plus, First and Business Class customers. Travelers can now complete quick surveys rating their experience of 750 airport lounges, including SkyTeam-branded lounges in Dubai, Istanbul, Santiago de Chile, Sydney and Vancouver, as well as review SkyPriority touchpoints at more than 970 airports.


Free to download from Google Play and the App Store, available in 16 languages and with a loyal community of users, the app empowers SkyTeam’s top travelers to share feedback at every step. Whether dropping a bag or waiting to board, each review takes less than 60 seconds and customers can add comments and photos.


“Customer insight is key. That’s why we have upgraded our innovative app to put more tools at customers’ fingertips, so they can tell SkyTeam what they think of each touchpoint on their airport journey,” said Christian Oberlé, SkyTeam’s Chief Experience Officer. “This combination of feedback and technology means we can work closely with our members to deliver a reshaped travel experience that exceeds customer expectations.”

21 November, 2022

Star Alliance and HSBC Australia reimagine airline rewards for consumers with a world-first credit card


The HSBC Star Alliance Credit Card is a first by a global airline alliance. It brings together seven of the world’s leading airlines on a single credit card platform.
Participating member airlines include: Air Canada, Air New Zealand, EVA Air, Singapore Airlines, South African Airways, THAI and United Airlines.
Australian cardholders are eligible to fast track to Star Alliance Gold Status[2]in their first year through spending on everyday eligible[3] purchases.
The launch comes as a new HSBC Travel and Finance[4] survey reveals over half (55%) of Australians 18+ are planning or considering an overseas trip in the next year, with 88% of those travellers agreeing it is important to budget properly for trips given increasing inflation and cost of living.
HSBC Australia and Star Alliance, the world’s largest airline alliance, today announced the launch of the HSBC Star Alliance Credit Card[1] in Australia, providing customers with greater choice when earning and using their airline points.

Australian customers can earn Star Alliance Points on their everyday eligible credit card purchases that can be converted to miles/points in participating Star Alliance member carrier frequent flyer programs. The card is the world’s first credit card created with an airline alliance and will be issued exclusively on Visa credit. It brings together seven launch Star Alliance carriers on a single credit card platform.

Jeffrey Goh, CEO of Star Alliance, said: “Star Alliance is delighted to launch this industry-first loyalty product together with HSBC and Visa. This is very much consistent with a key strategy of Star Alliance which is to offer a loyalty proposition that others talk about.

17 November, 2022

Star Alliance named the World’s Leading Airline Alliance at the World Travel Awards 2022

Star Alliance named the World’s Leading Airline Alliance at the World Travel Awards 2022

Star Alliance Los Angeles lounge also named North America's Leading Airport Lounge
Both awards have been won for the third consecutive year

Star Alliance has been named the World’s Leading Airline Alliance at the World Travel Awards for the third consecutive year. At the North America 2022 edition of the awards held in August, the Star Alliance Los Angeles airport lounge also retained the award for North America's Leading Airport Lounge for the third year running.

In receiving these awards, Star Alliance CEO Jeffrey Goh said: “We are extremely delighted to be receiving the World Travel Awards for the third consecutive year. This is particularly fitting as we celebrate our 25th anniversary this year.”

Mr Goh continued: “These awards are testimony to the great work that more than 400,000 employees across the Star Alliance network do each day in delivering safe and seamless travel, and also to all the customers who have continued to give us and our member carriers their confidence and support.”

Now in its 29th edition, the World Travel Awards was established to acknowledge, reward and celebrate excellence across all key sectors of the travel, tourism and hospitality industries. The annual awards are awarded based on a worldwide poll of qualified executives working within travel and tourism, and the consumer travel buyer.


Photo Star Alliance
Graham E Cooke, Founder, World Travel Awards, said: "Star Alliance continues to set the benchmark for global aviation and I am delighted that both the travel trade and the public have acknowledged this by voting it the World’s Leading Airline Alliance 2022 at the World Travel Awards. Earlier this year, Star Alliance’s ground-breaking LA lounge was also the runaway winner for North America's Leading Airport Lounge once again."

In addition to these two awards won at the alliance level, a number of Star Alliance member carriers also came away as individual winners this year. Nine of them won awards in 21 categories, ranging from World’s Leading Airline – First Class, to Leading Airlines in Europe, Oceania, Asia and Mexico & Central America.







16 November, 2022

Ascenda powers the new HSBC Star Alliance credit card

Ascenda, the global rewards technology company, today announced its partnership with Star Alliance, the world's first and leading airline alliance, to power the innovative customer value proposition for the anticipated new HSBC Star Alliance credit card.

As the first ever credit card from a major airline alliance, it combines the appeal of seven leading global airlines into a unified proposition. The back-end technology and fully digital user experience are powered by Ascenda's cloud-based loyalty platform. The new product is exclusively available to residents of Australia.

The HSBC Star Alliance credit card reimagines the loyalty experience for Australian residents with not only the ability to earn points, but also a fast track to Star Alliance Gold Status through everyday spending. Star Alliance Gold Status offers benefits such as lounge access, priority services and extra baggage allowance on eligible fares across all 26 Star Alliance member carriers.

Christian Draeger, VP Customer Experience, Star Alliance said: "The HSBC Star Alliance credit card is a unique proposition that brings together seven of our member carriers on a single platform. In line with our vision to enable a seamless customer experience, we needed a world-class technology solution to ensure quality delivery. Ascenda's advanced platform proved to be a suitable foundation that delivers efficient and secure interoperability among various systems.

"We are thrilled to bring this truly groundbreaking product to the market in collaboration with Star Alliance" added Kyle Armstrong, CEO at Ascenda. "As a company, we thrive on unlocking exceptional rewards value and access to inspiring experiences, both of which are embodied perfectly in this trailblazing project."

Ascenda is the global technology company that makes banking & payments rewarding - delivering digitally native, intuitive and easy-to-deploy rewards solutions that enable brands to grow revenue and build deeper customer connections across the entire financial relationship.

The Star Alliance network was established in 1997 as the first truly global airline alliance, based on a customer value proposition of global reach, worldwide recognition and seamless service. Since inception, it has offered the largest and most comprehensive airline network, with a focus on improving customer experience across the Alliance journey.

13 October, 2022

oneworld Global Headquarters to Relocate to Fort Worth, Texas

The oneworld® Alliance will relocate its global headquarters to Fort Worth, Texas, joining oneworld founding member American Airlines and strengthening the Dallas-Fort Worth region as a centre of aviation excellence.

Currently located in New York City, the oneworld global headquarters will move to Fort Worth effective December 2022, joining American on its 300-acre, state-of-the art Robert L. Crandall Campus adjacent to Dallas Fort Worth International Airport (DFW). American’s campus, dubbed Skyview, is home to the airline’s Flight Academy, DFW Reservations Center, Robert W. Baker Integrated Operations Center, Training and Conference Center, and CR Smith Museum, as well as an office complex that houses the airline’s leadership and support staff.

oneworld has been based in New York City since 2011, following a move from Vancouver where the alliance’s central management team was based after the launch of the alliance in 1999. Co-locating with founding member American Airlines, the largest airline in the world, will further accelerate the alliance’s drive to deliver greater value for its member airlines and customers. The oneworld central management team will continue to be led by Rob Gurney, who was appointed as CEO in 2016.
Dallas-Fort Worth is one of the fastest growing hubs in the oneworld network, offering nearly 900 daily flights to more than 260 destinations. In addition to being American’s largest hub, DFW is served by seven other oneworld members: Alaska Airlines, British Airways, Finnair, Iberia, Japan Airlines, Qatar Airways and Qantas. Both Finnair and Iberia launched new service to DFW in the past year, leveraging the strength of American’s network at its largest hub.

27 September, 2022

Virgin to join SkyTeam alliance....

Virgin Atlantic will soon be joining SkyTeam, an alliance of airlines working together to provide a more seamless travel experience,  at every step of the journey.


The UK's Virgin Atlantic, which is partly owned by U.S mega-carrier Delta is to join the global airline alliance SkyTeam, the two have announced today. 

Virgin Atlantic is set to become a member early next year and has long been expected, as the carrier is also closely linked in with existing members Delta Air Lines and Air France-KLM on a transatlantic tie-up and are co-located at London Heathrow’s Terminal Three, alongside existing SkyTeam members Aeromexico and China Eastern, which should aid smooth airside transits and convenient connections. 

Virgin Atlantic customers will benefit from a consistent, seamless customer experience, across 1,000+ global destinations. They’ll also have more opportunities to earn and redeem points across member airlines and access to a network of 750+ airport lounges, spanning six continents.

The airline’s Flying Club members will enjoy significant benefits from the day of joining, with a global expansion of its loyalty offering. Virgin Atlantic Silver Card holders will be recognised as SkyTeam Elite Members, whilst the airline’s Gold Card members will become Elite Plus.  This recognition provides a raft of benefits, including priority check-in, baggage handling and boarding. Flying Club members will be able to take advantage of the benefits as soon as Virgin Atlantic officially enrols in SkyTeam, which is expected in early 2023.

Shai Weiss, CEO of Virgin Atlantic, said: “At Virgin Atlantic, we strive to create thoughtful experiences that feel different for our customers and SkyTeam shares that customer-first ethos. 2022 marks the year Virgin Atlantic gets back to its best for our customers and people and joining SkyTeam is an important milestone. Our membership will allow us to enhance established relationships with our valued partners at Delta and Air France-KLM, as well as opening up opportunities to collaborate with new airlines. It will enable a seamless customer experience, with an expanded network and maximised loyalty benefits.”

Star Alliance reclaims World’s Best Airline Alliance title at the Skytrax 2022 World Airline Awards

The awards were received by Star Alliance CEO Jeffrey Goh at a ceremony held at the historic Langham Hotel in London.
Photo Star Alliance / Skytrax
Star Alliance has reclaimed the title of World’s Best Airline Alliance at the prestigious Skytrax 2022 World Airline Awards. The Alliance’s famed Los Angeles lounge has also retained the award for World’s Best Airline Alliance Lounge for the sixth year running. The awards were received by Star Alliance CEO Jeffrey Goh at a ceremony held at the historic Langham Hotel in London.

Commenting on the win, Mr Goh said: “We are elated to learn that millions of flyers around the world have put their trust in Star Alliance yet again and have recognised the exceptional value the alliance offers through their journey. As we celebrate our 25th anniversary this year, the recognition means even more to us.”

Mr Goh also took this opportunity to thank the unwavering efforts of the team and continued: “As we navigate through one of the most difficult periods for our industry, it is the grit and hard work of the Star Alliance team and the staff of our member carriers that has enabled seamless travel despite constantly changing environment. I receive this honour on their behalf.”

24 September, 2022

Star Alliance reclaims World’s Best Airline Alliance title at the Skytrax 2022 World Airline Awards

Star Alliance has reclaimed the title of World’s Best Airline Alliance at the prestigious Skytrax 2022 World Airline Awards. The Alliance’s famed Los Angeles lounge has also retained the award for World’s Best Airline Alliance Lounge for the sixth year running. The awards were received by Star Alliance CEO Jeffrey Goh at a ceremony held at the historic Langham Hotel in London. 

Commenting on the win, Mr Goh said: “We are elated to learn that millions of flyers around the world have put their trust in Star Alliance yet again and have recognised the exceptional value the alliance offers through their journey. As we celebrate our 25th anniversary this year, the recognition means even more to us.” 

Mr Goh also took this opportunity to thank the unwavering efforts of the team and continued: “As we navigate through one of the most difficult periods for our industry, it is the grit and hard work of the Star Alliance team and the staff of our member carriers that has enabled seamless travel despite constantly changing environment. I receive this honour on their behalf.” 

25 August, 2022

Now you can buy Star Alliance lounge access at Rio


Star Alliance has expanded its paid lounge access service to its modern yet soulful lounge at the Rio De Janeiro (GIG) airport. Besides complimentary access for Star Alliance Gold customers and passengers in eligible cabin classes on Star Alliance member airlines, the lounge will now also welcome all other Star Alliance passengers regardless of membership status or cabin class, for a nominal fee.

For those who can already access the lounge, this now means they have the option to purchase access vouchers for their family members, friend or colleagues travelling together so that their entire party can relax together before a flight.

This is the third amongst Star Alliance’s six branded lounges to offer paid access. Earlier, the service was launched at the alliance’s lounge in Ezeiza International Airport (EZE), Buenos Aires, and at its award-winning lounge in Los Angeles International Airport (LAX).

Located on level 3 of the new international departures pier, the Star Alliance Rio De Janeiro lounge offers impressive views of famous landmarks such as Rio’s downtown area, the Sugar Loaf Mountain and the majestic statue of Christ the Redeemer. Its interiors reflect the rich architectural heritage of Rio, complemented by impressive handmade Brazilian furniture pieces crafted by local designers. The lounge also offers refreshments inspired by hearty local flavours and can accommodate 150 guests.

27 December, 2021

World's Leading Airline Alliance......Star Alliance

Star Alliance has been named the World’s Leading Airline Alliance in this year’s World Travel Awards. 



The annual awards cover multiple categories and are awarded based on a worldwide poll of qualified executives working within travel and tourism, and the consumer travel buyer. The awards serve to acknowledge, reward and celebrate excellence across all sectors of the global travel and tourism industry. 

Earlier, the Star Alliance Lounge at Los Angeles International Airport (LAX) repeated in its selection as North America’s Leading Airport Lounge by the World Travel Awards. The Star Alliance lounge at LAX is one of six such lounges globally. 

“We are grateful for the continued recognition from travel and tourism executives and from the World Travel Awards organisation,” said Jeffrey Goh, Chief Executive Officer of Star Alliance, adding “I accept this award on behalf of the hundreds of thousands of dedicated employees of the 26 member airlines of the Alliance, who work tirelessly to provide an unparalleled customer travel experience.” Continued Mr. Goh, “Our unrelenting focus on improving the customer journey is evident by the continued recognition of the Alliance and of its member airlines. All of us are working flat-out, along with other industry experts and partners, to reconnect the world and fully restore global travel.”

Graham E. Cooke, Founder, World Travel Awards, says: “Star Alliance continues to set the benchmark for global aviation and I am delighted that both the travel trade and the public have acknowledged this excellence by voting it ‘World’s Leading Airline Alliance 2021’. Star Alliance member airlines have also enjoyed a strong showing in our 2021 programme, winning 18 awards at regional level, plus 7 prestigious World awards. Their momentum going into 2022 is an inspiration to us all.”



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14 June, 2021

oneworld, SkyTeam and Star Alliance Urge Universal Travel Standards


To facilitate the safe restart of international travel and restore the value contributed by travel and tourism to the world’s economy, the three global airline alliances oneworld, SkyTeam and Star Alliance are calling on G7 governments, at their upcoming leadership summit on 11-13 June, to agree on a common set of travel and health standards to enable the safe reopening of borders.

COVID-19 has significantly impacted the travel and tourism sector, which has long been a key contributor to many economies. A recent estimate by the OECD (Organisation for Economic Co-operation and Development) showed that international tourism declined by around 80% in 2020. Prior to the pandemic, tourism contributed more than 4% of GDP for the average OECD country, with the World Travel and Tourism Council estimating up to 174 million jobs at risk globally.

In unison, the CEOs of the three global alliances – Kristin Colvile at SkyTeam, Rob Gurney for oneworld, and Jeffrey Goh of Star Alliance – said: “International air travel and tourism are vital to the global economy. With considerable data now available to support government decisions in managing risks, decisive action from G7 members to open borders and support clear, consistent, and data-driven measures, would remove uncertainty, particularly around testing and quarantine.”

31 March, 2021

Alaska Airlines officially joins oneworld


It has been a long time in the making, but a major milestone in the 89-year history of Alaska Airlines occurred today - the respected carrier celebrated its first day as a member of oneworld. 

Alaska becomes the 14th full member of the global alliance, eight months after receiving a formal invitation from oneworld in July 2020.

"Joining oneworld is joining a family of the best airlines in the world," said Ben Minicucci, Alaska's CEO. "Being a part of the alliance allows us to provide fantastic global connectivity, a seamless travel experience and more valuable loyalty offerings for our guests. This alliance transforms Alaska into a truly global airline, connecting our strong West Coast network and destinations across North America with the worldwide reach of our oneworld partners."

With safety protocols in place due to the pandemic, Alaska and oneworld hosted a virtual celebration and news conference today in Seattle, the airline's hometown. Fellow airline members from around the world welcomed Alaska to the alliance with video greetings and provided versions of employees performing the Alaska Safety Dance, briefly renamed the Global Safety Dance.

12 November, 2020

World’s airline alliances join together to call on international governments to act quickly to adopt testing protocols and digital health pass technology to reopen borders

World’s airline alliances join together to call on international governments to act quickly to adopt testing protocols 
and digital health pass technology to reopen borders

 


The three global airline alliances, oneworld, SkyTeam and Star Alliance, are in full support of the International Civil Aviation Organization’s (ICAO) second-phase Council on Aviation Recovery Task Force (CART) report released on 10 November. Together, they urge governments to implement the report guidelines for passenger testing protocols, as well as the adoption of digital health pass technology, so air travel may safely resume.


Government-imposed travel and entry restrictions continue to significantly impact global travel demand. Meanwhile, COVID-19 testing has emerged as an important part of an end-to-end solution to enable the safe restart of international travel by potentially reducing the reliance on the blunt instrument of blanket quarantines.
 

“We welcome the publication of the updated CART report which, among other things, calls for the serious consideration of screening and testing as a means for easing travel and border restrictions, and reviving the travel and tourism industry and the global economy,” said Star Alliance CEO Jeffrey Goh. “A robust protocol for testing will also provide further evidence to demonstrate that air travel is not a material cause for infections and will pave the way for a framework of trust to be established between countries.”
 

26 July, 2020

Alaska Airlines to become 14th member of oneworld alliance.

Alaska Airlines to join oneworld

It has been talked about for ages,  now it has finally been confirmed that the U.S. carrier based in  Seattle is going to join the oneworld airline alliance. Alaska Airlines will become the alliance’s 14th member airline when it joins later this year.

Alaska Air's wholly-owned regional subsidiary Horizon Air, as well as its regional partner SkyWest Airlines, will join as oneworld affiliate members at the same time, the alliance confirmed.

Upon becoming a member of oneworld, Alaska Airlines will offer the full range of oneworld customer services and benefits to its customers, including loyalty membership benefits for Alaska Mileage Plan cardholders. Top tier members may also access more than 650 lounges worldwide.

“We’re excited to become a member of oneworld, the industry’s premier alliance, and honoured to receive this invitation. This milestone will improve connectivity and service for our guests throughout the West Coast and beyond,” said Brad Tilden, Alaska Airlines’ Chairman and CEO. “oneworld will open up a tremendous international network for our business and leisure travellers when they’re ready to start flying overseas again, in addition to greater connectivity around the U.S. through our network for international visitors. We’re eager to build deeper ties with the six oneworld members we already cooperate with, and looking forward to working with new partners that are some of the best airlines in the world.”

10 July, 2020

SkyTeam, oneworld and Star Alliance join forces to give customers confidence in travel

The three global airline alliances, SkyTeam - of which Delta is a founding member - oneworld and Star Alliance have combined forces to highlight how airlines are working to ensure customers’ wellbeing while travelling.  

Dear Travellers is a video created to give an insight into the many measures customers can expect to see over the coming months, as travel restrictions are slowly eased and the world starts to reopen. 

Together, the three alliances represent more than 50 percent of the world’s air traffic. Each has announced a multi-layered approach to safer operations with initiatives that meet or exceed the stringent measures recommended by health experts, regulators and leading industry bodies.  

The alliances are recommending a number of safety measures that Delta already has in place, such as wearing face coverings and using HEPA filters, but we have also implemented initiatives above and beyond these including capping capacity and blocking middle seats onboard our flights. 

Kristin Colvile, SkyTeam’s CEO, said: “The safety and well-being of passengers and employees have always been our members’ number one priority. We have seen an incredible level of cooperation within the entire aviation community to implement multiple layers of protection around health and hygiene. Passengers can be assured that when they travel many actions have been taken to enhance their personal safety in the airport and the air.” 




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20 March, 2020

oneworld, SkyTeam and Star Alliance member airlines call on governments and stakeholders for extraordinary support

oneworld, SkyTeam and Star Alliance member airlines call on governments and stakeholders for extraordinary support

On behalf of their member airlines, the three global airline alliances oneworld®, SkyTeam and Star Alliance are jointly calling on governments and stakeholders to take action to alleviate the unprecedented challenges faced by the global airline industry amid the COVID-19 pandemic.

The three global alliances, which represent almost 60 airlines around the world that contribute more than half of global airline capacity, are strongly supporting a request by the International Air Transport Association for regulators to suspend slot usage rules for the northern summer 2020 season as the airline industry suffers from extraordinary reductions in passenger demand.

The alliances welcome the moves in recent days by some regulators who have suspended slot regulations temporarily and urge others to follow suit promptly. They also request that regulators consider extending the suspensions for the entire operating season.

21 June, 2019

Star Alliance Named Best Airline Alliance at Skytrax World Airline Awards for 4th Consecutive Year

Star Alliance Los Angeles Lounge
Retains Best Alliance Lounge Award 
15 Member Carriers Claim a Total of 46 Awards

For the fourth year running, Star Alliance has claimed the Best Airline Alliance title at the Skytrax World Airline Awards, with the Alliance's prestigious Los Angeles Lounge retaining the Best Airline Alliance Lounge Award for the fifth year in a row.

Upon accepting the honour at the 53rd Paris Air Show, Star Alliance CEO Jeffrey Goh, said: "This award would not have been possible without the trust and loyalty of the many hundreds of millions of customers that fly the Star Alliance network each year. To them, I take this opportunity to express our thanks. It is their confidence in what we have to offer that has made us the World's Best Airline Alliance for the fourth consecutive year and an affirmation of our efforts and innovation to further improve their journey."

04 June, 2019

SkyTeam announces Walter Cho, Chairman and CEO of Korean Air, as Chair of its Alliance Board

Dong Bo, Michael Wisbrun, Kristin Colvile and Walter Cho
 after the meeting of SkyTeam Alliance Board in Seoul.
Walter Cho will now play an active role as SkyTeam grows from an established network to a digitally connected, customer-centric alliance.

SkyTeam, the global airline alliance co-founded by Delta, has announced Walter Cho, Chairman and CEO of Korean Air, as the new chairperson of its alliance board. The appointment was endorsed this week at a meeting of the SkyTeam Alliance Board, which is composed of the CEOs of the 19 member airlines and oversees SkyTeam's global strategy.

​As a founding member, Korean Air​ has been instrumental in shaping SkyTeam over the last 20 years. Walter Cho will now play an active role, alongside the other members, as SkyTeam grows from an established network to a digitally connected, customer-centric alliance.

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