Showing posts with label Lounges. Show all posts
Showing posts with label Lounges. Show all posts

03 April, 2024

Priority Pass Named "Official Airport Lounge Partner" for Hong Kong, China Delegation to the Paris 2024 Olympic Games

                                       Collinson, a global leader in the provision of airport experiences, loyalty and customer engagement solutions, and owner and operator of Priority Pass, the world's original and market-leading airport experiences programme, announces its partnership with the Sports Federation & Olympic Committee of Hong Kong, China (SF&OC), which sees them become the Official Airport Lounge Partner for the Hong Kong, China Delegation to the Paris 2024 Olympic Games (Paris 2024).

In a commitment to supporting Hong Kong, China athletes, Collinson will be providing one-year complimentary Priority Pass digital memberships with four complimentary airport lounge and travel experiences visits per membership for the athletes of SF&OC National Sports Associations (NSAs). Present to witness the agreement signing were Timothy Fok, President of SF&OC, Edgar Yang, Honorary Secretary General of SF&OC, Dr. Brian Stevenson, Chef de Mission of the Hong Kong, China Delegation to Paris 2024 and Vice-President of SF&OC; and Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson; and Ian Lee, Managing Director, North Asia, Collinson.

"The development of sport in Hong Kong SAR has come a long way, witnessing remarkable achievements in both regional and international competitions; in particular, the recent historic wins at the Hangzhou 19th Asian Games. To further encourage this success, we are extremely proud to partner with SF&OC to support their athletes heading to Paris," said Todd Handcock, Global Chief Commercial Officer and Asia Pacific President, Collinson. "As athletes are increasingly required to travel internationally, it often results in travel fatigue and jet lag[1]. By providing them with access to Priority Pass airport lounges and travel experiences globally, we hope that they can "switch off", enjoy a better rest before their flights and arrive at their destinations feeling more refreshed and focused on achieving their best on the world stage."

01 March, 2024

Get access to more than 1400 airport lounges and travel experiences worldwide with Priority Pass.....

Around the world lounge access..
Regardless of whether you’re flying domestically or internationally, arriving promptly to enjoy the Priority Pass lounges is a good idea. However, if you’re lucky enough to speed through check-in and security, you’ll often find yourself with plenty of time to spare. Thankfully, our airport lounges and travel experiences provide an escape from the busy departure terminal, transforming your time at the airport from an endurance test into a moment of indulgence.

Whether you are looking to relax on a sofa and enjoy complimentary refreshments, or log onto the free Wi-Fi and catch up on your emails, a Priority Pass Membership offers a lounge experience before you fly. Some of our lounges even offer the chance for you to enjoy extra benefits such as spa treatments, gaming experiences, sleeping areas and even a pool.

As a Priority Pass Member, you’ll have access to 1,400+ airport lounges and travel experiences worldwide, allowing you to enjoy your time at the airport on both your outbound and return journey.

We have 3 different plans of Priority Pass membership depending on your frequency of travel:
STANDARD: For the occasional traveller: £69/€89/$99

Member and guest visit fee: £24/€30/$35

STANDARD PLUS: For the regular traveller: £229/€289/$329

10 complimentary member visits, additional member and guest visit fee: £24/€30/$35

PRESTIGE: For the frequent traveller: £419/€459/$469

All member visits are complimentary. Guest visit: £24/€30/$35

To further enhance your enjoyment of these products, we have an offer of between 10% and 30% off these membership prices.  Visit here to ensure you can take advantage of the offer. 

Other benefits include:
Duty-free shopping  ahead of time via our App at selected airports (via the PriorityPass App)
Complimentary WithU membership, a premium fitness app (via the PriorityPass App)
Pre-booking of airport lounges to avoid disappointment (via the PriorityPass App)
Complimentary drinks and snacks and select restaurant entitlements 
Entitlement to a variety of well-being packages with Be Relax Spas before a flight (via the PriorityPass App)
Purpose-built gaming stations at select lounges through Game Space
Pre-order take-out from more than 485 cafes and restaurants across the US and UK and pay-as-you-go food and drink takeaway options before a flight (via the PriorityPass App)
Pre-book private airport transfers at over 1100 airports (via the PriorityPass App)
Access to over 50,000 car rental locations with bookings at preferential rates (via the PriorityPass App)

14 February, 2024

American Express opens largest Centurion Lounge at Hartsfield-Jackson Atlanta International Airport

New Centurion Lounge Opens

American Express has opened a new Centurion Lounge at Hartsfield-Jackson Atlanta International Airport (ATL), the busiest airport in the world. At nearly 26,000 square feet, it is the largest lounge in the Centurion Lounge network. It features a locally-inspired menu from Atlanta-based Chef Deborah VanTrece, numerous seating options for guests to relax or work before their flight, outdoor terraces with views of the airfield, and The Reserve by American Express, a bespoke whiskey bar serving signature cocktails designed by Jim Meehan, Centurion Mixologist, along with a selection of classic and new American whiskeys. The new Centurion Lounge is located in Concourse E near gate E11.

“The new Centurion Lounge at Hartsfield-Jackson Atlanta International Airport will serve travellers in one of the airports our Card Members visit most,” said Audrey Hendley, President of American Express Travel. “It features amenities we know travellers enjoy, like outdoor terraces, and plenty of space to relax, along with local touches infused throughout the menus and design, that guests will remember long after their trip.”

Art and Design Inspired by “The City in the Forest”

The design is inspired by Atlanta’s reputation as “the city in the forest” and its abundance of trees as well as our Card Members’ passion for wellness. The main seating area features a 50-year-old olive tree and a 3,850-square-foot custom light sculpture that represents a forest canopy, creating a relaxing space for Card Members to unwind before their flights. Additionally, visitors can enjoy multiple outdoor terraces, a first for the Centurion Lounge network. These meticulously landscaped seating areas are equipped with heaters and fans for use year-round.

The lounge showcases commissioned artwork from local artists including a new, textural interpretation of the quintessential American Express watchdog by Lucha Rodríguez and a large-scale multimedia piece by Michi Meko that draws inspiration from Georgia’s landscape. Additionally, a 60-foot mural of abstracted leaf-like shapes, painted by Evan Blackwell Helgeson, stretches from the interior dining area to the exterior terrace.

Modern, Global Soul Food Curated by Atlanta’s Own Chef Deborah VanTrece

Chef Deborah VanTrece, owner of local Atlanta restaurants Twisted Soul Cookhouse & Pours, Oreatha’s At The Point and La Panarda, all of which can be booked on Resy, will bring her take on modern, global soul food to the lounge. Using flavours and techniques she discovered travelling the world as a former flight attendant and enhanced by her own family food traditions and fresh, local ingredients, the custom menu includes Black Eyed Pea Biryani, Za'atar Grilled Chicken Thighs with Green Tomato Chimichurri, and Twisted Soul Salad with Strawberry Peppercorn Vinaigrette. Additionally, there will be a dedicated food and beverage station with gluten-free and vegan options, including protein bites, salads, smoothies, and immunity booster juice shots.

“Atlanta has become such an interesting melting pot of cultures and cuisines. I’m thrilled to partner with American Express to bring food that celebrates these traditions, along with the best southern ingredients, to the Centurion Lounge at Hartsfield-Jackson Atlanta International Airport,” said Chef Deborah VanTrece. “Travel has inspired my approach as a chef and I feel blessed that, through this collaboration, I’ll be able to share my creative vision for food and hospitality with travellers from around the world.”

09 February, 2024

Delta to introduce more premium lounges in 2024

2023 saw major upgrades and additions to the Delta Sky Club network, with five new Clubs and two expanded or reopened locations. And 2024 is shaping up to be even more eventful, as Delta’s long-awaited premium lounge experience brings a new, heightened level of service and hospitality to customers in JFK, LAX and BOS.  

JFK will host the inaugural premium lounge, a sweeping 38,000-square-foot space that will feature both a full-service brasserie and a casual, chef-assisted market with open kitchens, dedicated wellness areas and more. Just like Delta Sky Clubs, no two premium lounges will be alike; each location will include elements inspired by and unique to its host city.  

While access guidelines for the premium lounge are still being finalized, Claude Roussel’s (Vice President – Sky Club and Lounge Experience) vision for the customer is clear. “We want each of our guests to receive a highly personalized and dedicated level of service,” he said. “It’s not enough to have beautiful spaces and exceptional offerings. Premium lounge customers should feel welcomed and known when they walk in the door, just as they would at their favorite hotel or restaurant. We look forward to providing that warm welcome and making ‘premium’ feel personal for each guest.”

Delta will open five new lounges in 2024, adding more than 2,700 seats to its lounge network between 2023 and this year. Here’s a closer look at what eligible customers can look forward to.  

New clubs and expansions.

LGA: An expansion of the Terminal C Club will add a Sky Deck and more than 100 seats to the Club. Early summer 2024 

MIA: Following an expansion of the Club at Miami International Airport, the location will top 12,000 square feet with planned seating for 320 guests. Q2 2024  

JFK: The much-anticipated premium lounge will make its debut early summer 2024. At 38,000 feet (including a year-round terrace), JFK’s premium lounge will be the largest in the Delta network. June 2024 

CLT: A new market for Delta Sky Club, the first-ever Charlotte location will seat over 250 people and measure nearly 15,000 square feet. Q4 2024 

SEA: Delta Sky Club will open a 21,000-plus-square-foot location on Seattle-Tacoma International Airport’s Terminal A, its second Club at the airport. Q4 2024 

22 January, 2024

Chase opens its Chase Sapphire Lounge by The Club at New York’s LaGuardia Airport

The new Chase Sapphire Lounge by The Club at LaGuardia Airport’s new Terminal B offers an elevated experience with Chase’s first-ever bookable Reserve Suites, dedicated wellness rooms, a game room and exclusive menus from New York staples including Joseph Leonard and Jeffrey’s Grocery, and drink selections from Parcelle, Apotheke and Joe Coffee.

Chase has opened the newest Chase Sapphire Lounge by The Club at New York’s LaGuardia Airport (LGA). The entrance to the two-floor lounge is located post-security on the fourth floor of the newly redeveloped Terminal B and is the brand’s largest to-date at more than 21,800 square feet.

Additionally, Chase will further expand its lounge network with a new lounge location at John F. Kennedy International Airport (JFK). The space is a joint offering with Etihad Airways, who previously operated the lounge. This location will offer the signature Chase Sapphire Lounge by The Club experience. Chase Sapphire Lounge by The Club with Etihad Airways will open on January 23, at John F. Kennedy International Airport in Terminal 4 post-security in the Mezzanine on Level 4 located above Gate A2.

“Chase Sapphire Reserve cardmembers are travellers by nature and New York City is continuously topping the list of their travel destinations. As such, we’re thrilled to expand our offering to serve New Yorkers and visitors, alike,” said Dana Pouwels, Head of Airport Lounge Benefits and Strategic Partnerships for Chase. “With an expansive space, VIP touches, wellness amenities, locally sourced dining and more, this new lounge at LaGuardia Airport’s Terminal B reflects our dedication to enhancing cardmembers’ travels from beginning to end.”

“We’re honoured to welcome Chase to Terminal B upon the opening of the Chase Sapphire Lounge by The Club, which will be a spectacular addition to our new terminal,” said Suzette Noble, Chief Executive Officer, LaGuardia Gateway Partners, the manager and developer of Terminal B. “This new amenity beautifully complements Terminal B’s commitment to elevating the experiences of our guests from the tri-state area and around the United States.”


A first for both Chase and LaGuardia Airport Terminal B, “The Reserve Suites by Chase” are private bookable rooms where Chase Sapphire Reserve cardmembers can have a dedicated suite attendant for the ultimate white glove travel experience. Guests can relax in the highly private spaces with their travel companions and enjoy a menu from Jeffrey’s Grocery designed exclusively for The Reserve Suites. The Reserve Suites by Chase experience also includes a signature caviar service and a reserve wine list curated by favored New York City wine bar and retailer, Parcelle, featuring varietals from some of the most sought-after wineries across the globe. Guests who book a suite can use luxurious hair and bath products in the ensuite bathroom and shower, and prior to flight departure will have the option to select a premium travel gift. Chase Sapphire Reserve cardmembers can find booking and pricing details on the Chase Mobile® app in Benefits & Travel.

27 October, 2023

British Airways has completed the final phase of its Heathrow Terminal 6 lounge refresh

British Airways has completed the final phase of its lounge refresh, located at London Heathrow Terminal 5’s B gates, with a range of improvements for customers to enjoy ahead of their flight.

The airline has introduced new features in its T5B lounge for its premium customers*, including a live food preparation area with brand-new seasonal menu options. Customers can watch their meals being garnished with fresh, locally sourced ingredients.

British Airways has completed the final phase of its lounge refresh at London Heathrow Terminal 5B, introducing a new servery area, deli station, updated furniture and a quiet zone

Customers who wish to help themselves to food can select from a range of hot and cold dishes that are available in the airline’s redesigned deli area. The new deli station offers more choice than ever before, including a range of breakfast treats, sandwiches and light bites.

Elsewhere in the lounge, the airline introduced new bespoke furniture, flooring and soft furnishings, to bring an elevated look and feel to the lounge. The airline has also introduced a quiet zone for those who wish to relax pre-flight.

The completion of the airline’s lounge refresh follows the unveiling of British Airways' exclusive Whispering Angel bar earlier in the summer. The airline’s customers travelling through its lounge can enjoy a chilled glass of the famous rose ahead of their trip.

British Airways also recently refreshed its First and Club (business class) lounges at London Heathrow Terminal 3. The Club lounge now features a new bar with new furniture and in the airline's First lounge customers will find an exclusive Concorde Bar and dining area.

The airline has also installed a brand-new bar in its First lounge at London Heathrow Terminal 5. Customers will be able to order a range of premium drinks from bubbles to mocktails, all selected by the airline’s Master of Wine.

British Airways’ Chief Customer Officer, Calum Laming, said: “We know that the airport experience is an important part of the journey for our customers, especially our premium customers, and we’re always listening to their feedback.

British Airways has also installed a brand-new bar in its First lounge at London Heathrow Terminal 5, to elevate the premium experience for customers

"We want to ensure we offer something for everyone using our lounges, whether that’s providing an area for those who wish to relax, catch up on work or somewhere for our customers to enjoy our British Original-inspired dishes. We hope these changes go a long way in making a difference to our customers’ experience before their flight.”

On board, British Airways has introduced brand-new snack boxes to all its long-haul flights for customers travelling in World Traveller (economy) and World Traveller Plus (premium economy). This includes a selection of sweet and savoury treats for customers to choose from, such as chocolates, biscuits and popcorn. The tuck box will be passed through the cabin by the airline’s cabin crew colleagues and offered to customers as a mid-flight snack, offering more choice on board.

The airline recently announced improvements across its other lounges, with new furniture added to its Concorde Room and Arrivals lounge at London Heathrow Terminal 5. Day beds will also be coming to its Concorde Room later this year. Elsewhere, British Airways is implementing new touches to its Edinburgh lounge in the coming months, as well as a brand-new bar and an enhanced menu offering in its Seattle lounge next year.

Most recently, the airline announced that it has created the ultimate martini in its Concorde Room, in partnership with mixologist Mr Lyan and designed by engineering experts, Bremont and CALLUM.


29 September, 2023

KLM Crown Lounges now open at Toronto and Houston airports

KLM recently opened two renovated Lounges at the airports of Toronto, Canada and Houston, Texas, United States. Together with the lounges at Schiphol Airport Amsterdam, these are KLM’s only Crown Lounges worldwide. Rejuvenation of these lounges forms part of KLM’s broader strategy: “Run a great airline for our customers and our people”.

With the renovation of the two lounges into KLM Crown Lounges, KLM wants to offer its customers the most attractive lounges in the world, by emphasizing comfort and convenience, all in a recognizable and trusted KLM environment.

Comfortable and stylish

Comfortable, stylish and ergonomic furniture and fixtures made of sustainable elements and circular materials were chosen for the refurbishment of both lounges. The lounges are recognizable thanks to the KLM blue and the use of warm, natural colours. Additionally, as is also the case in the lounges at Schiphol, KLM’s Delftware miniature houses are on display. Several seating areas have been created for customers in the lounges. They can choose to work quietly in a more secluded (work) area or opt for more activity elsewhere in the lounge. Customers can also enjoy what the buffet has to offer, with customized options depending on the time of day. 

Festive opening

Many people attended the festive openings of both lounges, including travel agency employees, influencers, US and Canadian (travel) media, airport representatives, Delta colleagues and AFKL partners. Marleen van de Pol, VP of Customer Experience performed the official opening of both lounges. 

Marleen van de Pol, VP Customer Experience said: "We’re very pleased with the positive response from customers, agents and partners who celebrated the openings with us. Investment in signature lounges at international stations are the cornerstone of elevating the premium customer experience, aligning perfectly with our commitment to investing in our new World Business Class and our recently introduced Premium Comfort cabin. Branded lounges add to the connection with our customers in delivering our brand promise of creating memorable experiences." 

KLM offers 81 flights every week to American destinations, including New York, Atlanta, Austin, Washington, Las Vegas, San Francisco and Los Angeles. Houston is visited 6 times a week. KLM flies 36 times a week to the 5 Canadian destinations Toronto, Calgary, Vancouver, Edmonton and Montreal. Toronto is visited 13 times a week.

13 September, 2023

United Opens Two New Clubs in Denver, Including Its Largest Club in the World

New 35,000 sq.ft. United Club at Denver International Airport debuts as the airline's largest club, coinciding with the airline's nearly $1 billion investment to improve the customer experience in Denver

United Opens Two New Clubs in Denver, Including Its Largest Club in the WorldUnited today announced the opening of its largest United Club at Denver International Airport. This new, 35,000 sq.-ft. club is located in the B Concourse, providing a modern take on the United Club experience with a new feature bar offering beer flight boards to taste a seasonal rotation of premium local and craft beers. This club is the second in a series of new locations to open in Denver this summer; last month, a new 24,000 sq.-ft. United Club opened in the A Concourse, featuring a luxurious ski lodge aesthetic and thoughtful design touches inspired by the Colorado outdoors.

The air carrier will open an additional revamped club location in 2025, and once open, Denver International Airport will feature more than 100,000 sq.-ft. of United Club space – nearly the size of two football fields – across three United Club locations and United Club Fly, a unique grab-and-go concept offering enhanced food and beverage for United Club members with quick connections. With more than two-thirds of United customers connecting to other places in Denver, the new clubs are expected to accommodate more than double the number of travelers than before.

The opening of these new clubs comes on the heels of United unveiling a new club concept, United Club FlySM, in Denver last year, that is a first-of-its-kind concept for a U.S. airline. Since opening, United Club Fly has been visited by more than 100,000 travelers who've enjoyed the elevated convenience to grab food or beverages on the way to their flight.

"The new United Club locations are designed and operated to reflect feedback from our customers and match the way their travel has evolved in recent years," said Alexander Dorow, United's Head of Clubs & Lounges. "We're growing our hub in the Mile High City, and the expansion and renovation of United Club locations represents our commitment to Colorado and our customers' experience."

B Concourse United Club

Located on the eastern side in the B Concourse near gate B44, this new club location touts 35,000 sq.-ft. across three levels and more than 600 seats, making it the largest club in United's network. The space reflects Denver's beer scene with brewery-inspired elements and a new beer tasting experience at the feature bar on the mezzanine level. At the feature bar, travelers can choose from a seasonal rotation of 10 local and craft beers on tap, with selections from Colorado breweries New Belgium, Great Divide, Denver Beer Company, Upslope, among others, to enjoy from United customized tasting boards and beer glasses. The feature bar area is distinguished by five Vestaboards displaying personalized messages and menu offerings and a custom, vibrant blue mural by visual artist Charlo Garcia Walterbach that explores the joy and discovery of new places that travel brings to life.

19 August, 2023

Boston’s nautical history inspires Delta Sky Club’s luxurious new BOS-E lounge

Delta Sky Club is anchoring its newest lounge at Boston-Logan Airport in the city's nautical history, offering sweeping views of the historic harbour and a 21st-century skyline. The nearly 21,000-square-foot Club, which seats more than 400 guests, will operate on the international E Concourse alongside two Clubs on Concourse A.

The lounge design takes inspiration from the famous harbour itself, incorporating colours and textures reminiscent of Boston’s nautical history.  

The Club’s washed oak motif nods to the weathered wood of a ship, giving customers the feel of being aboard a classic sailing vessel. Even the shape of the Club mimics the graceful curvature of a sailboat; its elongated profile complements the building’s architecture and is divided by wood and metal arches that transform the expansive square footage into intimate, inviting spaces. A calming colour palette with accents of navy, teal and terracotta pulls from the signature brick of the Boston skyline, paired with a gradient sunset over the jewel-toned harbour. 

Perhaps the most eye-catching element of the Club is the premium bar, which features a layered, champagne-toned mesh ceiling overhang and a dramatic backlit beverage display.  

Guests of the lounge will enjoy premium food and beverage options that Delta Sky Club customers have come to know and love. In addition to the seasonally inspired selection of fresh items served at the buffet, the BOS-E Club will serve regional specialities like New England clam chowder and Boston-based Necco candy wafers. 

The lounge is outfitted with a variety of seating options — including six soundproof phone booths — to accommodate customers looking to work, socialize or simply take in the views. Club restroom amenities have been optimized for guest comfort and privacy and include a family room and five shower suites (two of which are ADA compliant). In addition, this space was designed with sustainability in mind – the Club is LEED-Silver certified.  

“While no two lounges are alike, the layout and Boston-inspired details in this Club make it feel truly one-of-a-kind,” said Claude Roussel, Managing Director – Delta Sky Club. “From the moment our guests enter the lounge, we want them to feel transported — not just by curated design, but by the care and hospitality they experience from our ambassadors.” 

Beginning Aug. 15, the E Concourse Club will be open to customers from 1:30-10:45 p.m. (the lounge closes at 10:15 p.m. on Wednesdays).  

14 July, 2023

British Airways has opened its exclusive Whispering Angel rosé bar for customers travelling through its lounge at the B gates at London Heathrow Terminal 5

British Airways’ highly anticipated Whispering Angel bar, located in the airline’s lounge in Terminal 5 at the B gates, has opened in time for the peak summer season.

British Airways is the first airline to have a bespoke Whispering Angel bar, allowing customers to enjoy a chilled glass of the infamous rosé that originates in the Provence vineyards of Château d’Esclans before their flight.

The opening of the exclusive bar marks the first phase of British Airways’ continued refresh of this lounge over the summer months, which will include new and reupholstered furniture across the lounge, as well as a new layout.

Across the rest of the airline’s Club (Business Class) lounges at Heathrow and Gatwick, eligible British Airways customers can enjoy The Pale rosé, which is produced by the same winemakers as Whispering Angel. Whispering Angel is currently available in British Airways’ Concorde, First and Club lounges.

Calum Laming, British Airways’ Chief Customer Officer, said: “We are really excited to open the doors on our new original Whispering Angel bar, just in time for the start of the summer season. What’s more, the opening coincides with the exciting news that customers now have the option to pre-order Whispering Angel across all short-haul flights, to take the experience with them, from the ground to the skies.”

The Château d'Esclans team said: “We are ecstatic to finally be able to share our beautiful Whispering Angel bar with British Airways’ customers, and bring a touch of glamour to Heathrow as the world’s most glamorous rosé. We look forward to travellers being able to enjoy a delicious glass of Whispering Angel before they fly, in a space that really embodies the effortlessly chic nature of our brand.”

Elsewhere, the airline has introduced a rosé in its First cabin with Whispering Angel’s big brother, Rock Angel, now available for customers* and boasting more structure than its younger sibling. Customers travelling on short-haul flights can also get a taste of Château d’Esclans’ creations, as Whispering Angel’s Provence rosé is now available to pre-purchase through the airline’s newly branded High Life Café** (previously Speedbird Café), giving customers the option to taste a hint of summer whether they are travelling to Europe or further afield.

The Whispering Angel partnership adds to an expansive premium drinks offering, following British Airways’ appointment of a full time Master of Wine, one of only 415 in the world and believed to be the only one appointed by an airline. In elevation of the onboard wine offerings to customers, in March 2023 British Airways introduced four new English Sparkling Wines served on board. Each wine is available on a quarterly rotation, changing every three months to customers travelling in Club World, including the current Champagne resident Heidsieck & Co. Monopole Silver Top Non-Vintage Champagne, and now an exclusive English Sparkling Wine option.

Château d’Esclans’ Whispering Angel boasts a delicate Provençal pink hue, spoiling customers with sun-kissed creamy flavours of peach and raspberries, with refreshing citrus undertones and a smooth, dry finish.

21 June, 2023

Alaska Airlines reopens renovated D Concourse Lounge in Seattle

Alaska Airlines is all set to welcome back members and passengers to its popular D Concourse Lounge at the carrier's hometown airport of Seattle, which has been renovated to offer 50% more seating and improved amenities. 

Alaska Airlines has doubled the footprint of lounges with an investment of some $30 million for improvements over the past five years. The airline said its focus was on producing fresh upgrades and new amenities to make the spaces bigger and better than ever. 

The renovated lounge has a new barista station located on the first level so members and guests can grab a quick, hand-crafted espresso beverage or brewed coffee to go (a big request by travellers on their way to their gate), or they can simply hang out for a bit. 

"The revamped D Concourse Lounge in Seattle will be a huge hit with all those travellers who visit. We added thoughtful touches – from being able to quickly grab a delicious hand-crafted espresso beverage to more comfy chairs to relax in."  said Sangita Woerner, senior vice president of marketing and guest experience at Alaska Airlines.

The redesigned D Concourse Lounge features artwork by the influential Coast Salish artist Louie Gong (Nooksack). His unique style merges traditional Native art with influences from his mixed heritage and urban environment to create work that resonates widely across communities and cultures.


20 June, 2023

Cathay Pacific reopens Vancouver International Airport lounge

Cathay Pacific and Vancouver International Airport Authority reopened the Cathay Pacific Lounge on 16th June, 2023 in time for flight CX865 on 17th June, as Hong Kong’s home airline continues to add more flights to its global schedule.

Located in the International Terminal of Vancouver International Airport (YVR), between departure gates D70 and D71, the lounge originally opened in May 2016. The lounge measures 510 square metres, with a seating capacity of 108 people offering a supremely comfortable exclusive environment of understated luxury in which passengers can relax before their flight out of Vancouver.
Designed by Studioilse, the London-based design firm led by Ilse Crawford, the lounge features warm, natural materials like wood and stone, alongside softened acoustics and lighting, to create an environment that helps passengers feel relaxed by engaging the senses and focusing on well-being as a core principle.

09 June, 2023

British Airways to open a pink Whispering Angel rosé bar......

British Airways has released plans for an exclusive Whispering Angel rosé bar located in the British Airways lounge near the B gates at London Heathrow Terminal 5 (Terminal 5B). BA will also be refreshing this lounge over the coming months

Whispering Angel bespoke lounge bar will exclusively offer Caves d’Esclans’ Whispering Angel rosé and will be located in the airline’s lounge at Terminal 5 B at London Heathrow - often referred to as one of Heathrow’s best-kept secrets.

The bar, coloured pale pink to emulate the light tones of the rosé served and is expected to open this summer which will coincide with a refresh of the airline’s B gates lounge which will include new and reupholstered furniture, as well as a refreshed layout.

Across the rest of BA's business class lounges at Heathrow and Gatwick, eligible British Airways’ customers can enjoy The Pale rosé, which is produced by the same winemakers as Whispering Angel. Whispering Angel is currently available in British Airways’ First and Club business class lounges.

Château d’Esclans’ Whispering Angel boasts a delicate Provençal pink hue, spoiling customer with sun-kissed creamy flavours of peach and raspberries, with refreshing citrus undertones and a smooth, dry finish.

Calum Laming, British Airways’ Chief Customer Officer, said: “Our customers are already telling us how much they enjoy the Whispering Angel rosé we are serving in our lounges, so we are thrilled to be opening an exclusive Whispering Angel bar. We truly believe this will be a massive hit with customers and we are excited that its introduction will coincide with a newly refurbished lounge in the satellite at London Heathrow Terminal 5 B gates.”

02 June, 2023

New Aspire | Air Canada Café opens today at Billy Bishop Toronto City Airport

Air Canada has opened its newest Air Canada Café, in collaboration with Aspire, Swissport's premium lounge brand at Billy Bishop Toronto City Airport (YTZ) for eligible Air Canada customers.

The new Aspire | Air Canada Café marks the 27th lounge in Air Canada's lounge network and the sixth Canadian location for Aspire. It is the only airline lounge at the Toronto downtown airport/ 

The 133-seat modern lounge at Billy Bishop Toronto City Airport's domestic departures terminal and offers quiet workspaces, a private meeting room and premium food and drinks to stay or go are among the complimentary amenities in the café-style executive lounge.

"We know how much Air Canada customers, who travel frequently within the busy Toronto-Ottawa-Montreal corridor, really value the convenience of flying out of Billy Bishop," said Jacqueline Harkness, Managing Director, Product & Services, Air Canada. "Our new Aspire | Air Canada Café at Billy Bishop builds upon the success of our first Air Canada Café at Toronto-Pearson, and is just one more way Air Canada continues to invest in the best lounge network in Canada."

"We are thrilled to collaborate with Air Canada on our first joint lounge concept," said Charles Roberge, CEO of Swissport Canada. "With this new addition, we continue to expand our lounge network in Canada and reinforce our commitment to providing exceptional services to our customers worldwide. Our newest lounge is Toronto's first Aspire Lounge and aims to be the first LEED-certified lounge in Swissport's international network of 63 Aspire lounges."

21 April, 2023

Qatar Airways welcomes passengers to the new Al Mourjan Business Lounge – The Garden

Qatar Airways welcomes passengers to the new Al Mourjan Business Lounge – The Garden 

This new lounge experience is designed to immerse passengers in a tranquil environment filled with natural light, exotic plants and elegant furnishings

Qatar Airways has opened the new Al Mourjan Business Lounge at Hamad International Airport (HIA) in Doha, named ‘The Garden’ which overlooks ‘The ORCHARD’, surrounded by renowned retailers and restaurants while offering uniquely designed relaxation spaces and areas to socialise.

An exclusive sanctuary available for Qatar Airways Premium Passengers, The Garden stretches over an area of 7,390 square metres and can accommodate up to 707 passengers. It features 24 quiet spaces, each designed to offer optimum relaxation available free of charge for the first six hours, and also features seven spa treatment rooms. 

Accessible for passengers travelling in Premium cabin, the new lounge offers a range of premium facilities that fulfil the needs of business, leisure and family travellers with numerous dining options, relaxation rooms, a fitness studio, pedicure & manicure stations, spa facilities, dedicated private spaces, recreational areas and a nursery. The lounge has been influenced by modern aesthetics incorporating natural light in its distinct design, providing passengers with an immersive experience reflecting The ORCHARD below.  

Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, stated: “At Qatar Airways, excellence is embedded in the core of our brand, and as we continue to evolve our offerings, we choose to provide our passengers with the very best experiences in aviation and hospitality. Passengers can now enhance their journey to a new level at our newly opened Al Mourjan Business Lounge – The Garden at Hamad International Airport. This world-class lounge showcases a sophisticated way of travel, centred in comfort, wellness and nature. I welcome our premium passengers to experience this spectacular addition to our signature lounge portfolio.”

19 April, 2023

Delta Sky Club raises the bar with nature-inspired third lounge at MSP Airport

Delta Sky Club customers traveling through Minneapolis-Saint Paul International Airport (MSP) can relax and recharge in a stunning new nature-inspired oasis on the upper level of the recently expanded G concourse.  

The airport’s third Club adds more than 21,000 square feet of premium space to Delta’s lounge portfolio, making it by far the largest at Delta’s Minneapolis hub. The MSP-G Club is the second lounge opened this year, and the third successive new location in the Midwest (following Chicago and Kansas City).  

With seating for more than 450, customers visiting MSP-G Club will have ample space whether they’re looking to work, socialize or simply take in the views of the airfield. Eco-conscious guests can feel good about the Club’s environmental impact: the Club is moving to over 90% waste diversion, meaning a large majority of Club waste is diverted from landfills via recycling or composting. 

Inspired by Minnesota’s designation as the “land of 10,000 lakes,” the MSP-G Club’s design concept features a rich colour palette evoking summer sunsets at the lake – earth tones like sage greens paired with warm copper and amber hues. The Club includes a year-round, all-weather Sky Deck® with seating for 110 guests. This first-of-its kind Sky Deck is bookended by two completely open-air elements — one of which features a living plant wall, with seasonal foliage refreshed three times annually—and is suffused with natural light streaming from the overhead skylight. Guests unwinding in this unique space can also enjoy a drink from one of the Club’s premium bars, located on the deck. 

Delta's MSP G-Club includes a year-round, all-weather Sky Deck® with seating for 110 guests.

Guests unwinding in the year-round, all-weather Sky Deck® at Delta's MSP G-Club can enjoy a drink from one of the Club’s premium bars, located on the deck.

27 February, 2023

Delta Sky Club opens only airline lounge in newly transformed Kansas City airport

The Delta Sky Club network is deepening its Midwest ties on Tuesday with the opening of its Kansas City International Airport (MCI) lounge, the only carrier lounge at the recently transformed airport. 

MCI’s $1.5 billion overhaul consolidated all airport operations into a state-of-the-art, 39-gate terminal. Customers at the new MCI will enjoy a completely revamped, fully accessible experience from curb to gate, with a state-of-the-art lobby; a new, enlarged security checkpoint; local concession options; gates equipped with the most up-to-date technology; and more.  

The Delta Sky Club network is deepening its Midwest ties on Tuesday with the opening of its Kansas City International Airport (MCI) lounge, the only carrier lounge at the recently transformed airport. 

The Kansas City Club is the second in a string of lounge openings in the Midwest, with the new Chicago O’Hare Club opened in October 2022 and a third Minneapolis location planned for April 2023. The remainder of 2023 will be ambitious for Delta Sky Club, with eight total planned Club openings and expansions. 

Kansas City’s airport transformation provided the perfect opportunity for Delta to grow its presence in the area, providing another touchpoint for Midwest customers and strengthening the airline’s relationship with the “City of Fountains.” 

23 February, 2023

Qantas hopes to entice back premium passengers with new refurbished lounges will lead to profitability.

The Australian carrier Qantas has announced it will significantly enhance its network of lounges in Australia and overseas, elevating the pre-flight and transit travel experience for customers to a new level of luxury at key destinations.

Qantas hopes enticing back premium passengers with new refurbished lounges will lead to profitability.

The $100-million investment features four brand new lounges, including a new flagship First Lounge at London’s Heathrow Airport, and an extensive upgrade program of existing international and domestic lounges, including:

New First Lounge at London’s Heathrow Airport
Re-opening of a refreshed Hong Kong International Lounge
Complete refurbishment and expansion of International Business Lounge in Sydney
Updated and expanded International Business Lounge in Melbourne
New Hobart Qantas Club
New Broome Regional Lounge with double the seats

It’s the single biggest investment in the Qantas lounge network in more than a decade and comes as the airline expands its Domestic and International routes and starts to take delivery of next-generation aircraft. 

The $100-million investment in lounges is phased over three years and is included in the Group’s existing capital expenditure forecast.

The national carrier has an extensive lounge network, including 42 in Australia (12 of which are in regional destinations) and 9 overseas.

Qantas Group CEO Alan Joyce said the faster-than-expected recovery in travel demand meant the airline could accelerate investment in its award-winning lounge network.

“Being back in profit means we’re back to making long-term investments for our customers. That started with the major aircraft order we announced last year and now we’re building on that with a major investment in our lounges,” said Mr Joyce.

“Millions of people a year visit our lounges and they are typically our frequent flyers who travel with us the most, so anything we do to improve them is a way of saying thank you to our most loyal customers.

“We have three new and upgraded lounge spaces due to open this year and the pipeline we’re announcing today will take us through to 2025.

“London is one of the most important destinations on our network and it’s the perfect location for a First Lounge, especially with our direct Project Sunrise flights on the way. Heathrow is one of the world’s busiest airports so we’re very pleased to be working with them to secure a great space in the terminal for an additional lounge,” Mr Joyce added.

Subject to agreement with Heathrow Airport and UK regulators, the luxury London First Lounge is expected to feature direct access to boarding gates, sweeping views of the airfield, a focus on wellbeing features and an unrivalled dining experience. The targeted opening date will align with the first Project Sunrise flights direct to Sydney.

The Qantas global lounge upgrade program includes: