Best Western® Hotels & Resorts Announces Peter Kwong as New Board Chairman

Best Western Hotels & Resorts has announced this week that its Board of Directors has elected Peter Kwong as Board Chairman for 2020. Kwong, who previously served as Vice Chairman of the Board of Directors, brings 35 years of hospitality experience and 25 years of Best Western ownership to his role as Chairman. His extensive industry knowledge and understanding of Best Western Hotels & Resorts makes Kwong the ideal candidate to help drive the brand’s continued success and momentum in 2020.

“Mr. Kwong has impressive experience and a deep understanding of our brand,” said Best Western Hotels & Resorts President and CEO David Kong. “He is well-regarded among our hoteliers as an innovative, strategic and trusted colleague. I am confident that his expertise will deliver tremendous value to our brand as we continue to enhance our brand image and drive superior revenue to our hotels.”

Best Western Premier number 1 in guest satisfaction among upscale hotel chains

Best Western Hotels & Resorts (BWHR) celebrates its continued dedication to guest satisfaction, announcing today that Best Western Premier has been named #1 in the upscale segment in the J.D. Power 2019 North America Hotel Guest Satisfaction Study.

“We are honoured to be recognized for guest satisfaction by J.D. Power, and I am particularly proud that Best Western Premier is the highest ranked in the upscale segment,” said David Kong, President and Chief Executive Officer for Best Western Hotels & Resorts. “Through our journey of transformation we have placed significant importance on the guest experience, and I am pleased to see this commitment reflected in our brands. As we have expanded our portfolio to offer options from economy to luxury, we will continue to make customer care a top priority.”

Best Western Plus Executive Residency Austin hotel opens

Best Western Hotels & Resorts announced last week the debut of the Best Western Plus Executive Residency Austin, located at 2021 Cheddar Loop Road in Austin, Texas.

The newly built dual-branded property features 39 Executive Residency by Best Western® guestrooms offering well-appointed kitchenettes for business and leisure travellers seeking an extended-stay option. The hotel also boasts 47 Best Western Plus® guestrooms, each complete with upscale sleeping and bath amenities, providing guests with the best in rest and relaxation. The hotel’s common areas are thoughtfully designed with impressive design elements including sleek contemporary furnishings, attractive lighting elements and modern decor.