Best Western Hotels & Resorts (BWHR) celebrates its continued dedication to guest satisfaction, announcing today that Best Western Premier has been named #1 in the upscale segment in the J.D. Power 2019 North America Hotel Guest Satisfaction Study.
“We are honoured to be recognized for guest satisfaction by J.D. Power, and I am particularly proud that Best Western Premier is the highest ranked in the upscale segment,” said David Kong, President and Chief Executive Officer for Best Western Hotels & Resorts. “Through our journey of transformation we have placed significant importance on the guest experience, and I am pleased to see this commitment reflected in our brands. As we have expanded our portfolio to offer options from economy to luxury, we will continue to make customer care a top priority.”