28 May, 2021

London Luton Airport introduces a range of new digital services

As more and more people are deciding to return to the skies, London Luton Airport has introduced a range of new digital services to further the airport experience for passengers. The new services include unlimited 10mb/s Wi-Fi across the terminal building, the creation of LLA Market Place, which enables passengers to pre-order food and drink contact-free, and an airport first offer of portable mobile chargers that can be rented for the duration of a trip. Digital kiosks have also been introduced to help passengers navigate the airport and locate shops, restaurants and services.

Contactless ordering

The new LLA Market Place allows passengers to pre-order food and collects it from stores contact-free, helping to reduce unnecessary queueing. All customers need to do is scan a QR code from the armrest of their seat or visit marketplace.london-luton.co.uk on their mobile devices. Whilst this is limited to just Smithfield and Pret a Manger at the moment, the airport assures us it will be rolled out to more establishments when they reopen. 

Newly installed digital kiosks allow passengers to scan their boarding passes for personalised flight details including boarding time, gate number and the quickest route to the gate and average walking time. Plus,  if there is plenty of time before the flight, the system will encourage passengers to head to various places to eat or shop and provide details on the latest offers.

An airport first partnership

With travellers relying more heavily on mobile devices for boarding cards and contactless payments, the airport has launched a partnership with Europe’s largest phone charging network, ChargedUp. The partnership makes portable power banks available to rent from 11 stations throughout the terminal - the first time the service has been installed at any airport in the UK. Travellers can rent a power-bank, take it on-board their flight, and either return it to LLA upon their arrival back in the UK or automatically purchase it after 10 days. One of the benefits of this service will be to alleviate the need for people to congregate around power supply points throughout the terminal, instead of allowing them to maintain social distancing.

Clare Armstrong, Head of Passenger Services at LLA, said: “As well as improving the passenger experience, these new services are part of the airport’s efforts to keep passengers safe. Pre-ordering food via a mobile device reduces the number and duration of face-to-face interactions passengers need to make while ordering food. Our fast, unlimited wi-fi and portable chargers allow passengers to move about the terminal knowing that they can rely on their mobile device while travelling, while our digital kiosks provide all the information a passenger needs for their journey.”

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