"Our plans really came together in 2023, and I want to thank the United team for all of the hard work it took to get us there," said United Airlines CEO Scott Kirby. "Despite unpredictable headwinds, we delivered on our ambitious EPS target that few thought possible – and set new operational records for our customers," said United Airlines CEO Scott Kirby. "Looking ahead, we expect these trends to continue and United is incredibly well positioned to capitalize on them and to deliver on our short and long-term financial targets."
24 January, 2024
Latest results from United Airlines
23 January, 2024
Mesa Air Group Enters New Agreements with United Airlines for Improved Operating and Financing Terms and Provides Update on CRJ-900 Asset Sale Program
Increased block-hour rate in United CPA, retroactive to October 1, 2023 through December 31, 2024, projected to generate approximately $63.5 million in incremental revenue over next twelve monthsExtinguishment of $12.6 million of outstanding United bridge loan and revolving credit facility debt in exchange for Mesa’s vested equity investment in privately held Heart Aerospace, originally purchased for $5.0 million; Mesa retains 222,222 unvested “penny” warrants1 in HeartRelease as collateral of Mesa’s equity investment in Archer Aviation common stock, comprising 2.27 million vested shares and 1.17 million unvested “penny” warrants1
Since September 2023, Mesa sold or entered into agreements to sell excess CRJ-900 aircraft and related engines for combined gross proceeds of $198.0 million, which has been and will be used to pay down $174.3 million in debt:Sold 7 CRJ-900 NextGen aircraft for gross proceeds of $71.2 millionSold 7 remaining of 11 CRJ-900s previously contracted for sale for gross proceeds of $21.0 millionEntered into agreements to sell 15 CRJ-900 airframes and 65 CF34-8C5 engines to various third parties for total gross proceeds of $105.8 million
08 January, 2024
United Airlines finds loose bolts during inspections of 737 MAX 9 planes....
17 December, 2023
United Raises Miles for Make-A-Wish This Holiday Season
More than 70 percent of wishes require some form of travel – United customers have already donated more than 2.3 million miles in December
Airline will match the first 2.5 million miles raised for Make-A-Wish America through Miles on a Mission, United's leading fundraising and crowdsourcing program
12 December, 2023
United Airlines’ U.K. Fantasy Flight Supports Children from Honeypot to meet Santa at the ‘North Pole’
First time United Airlines partners with The Honeypot Children’s Charity for its U.K. Fantasy Flight
21 November, 2023
United will offer non-stop flights between Mexico's soon-to-open Tulum International Airport and New York/Newark, Los Angeles, Houston and Chicago beginning 31st March.
20 November, 2023
United Airlines and Houston Airport System invest more than $2Billion in Terminal B transformation
IAH Terminal B Transformation Program to accommodate a projected 36 million future passengers with brand new gates and amenities for travellers
Construction and design
The Terminal B arrival and departure hall is designed by Page, a full-service design, architecture and engineering firm based in Houston; and Grimshaw Architects, a London-based architectural firm and will be constructed by Clark Construction.The Terminal B Concourses designed by PGAL, a Houston-based international design firm specializing in architecture, interiors, and engineering, and to be built by Manhattan Construction, a Houston-based company.The Baggage Handling System, will be designed by Siemens', employing their expertise in design and construction of these highly technical systems.
15 November, 2023
United introduces more tech innovations to save passengers time during the thanksgiving holiday season.
10 November, 2023
United wants to become the first U.S. carrier to fly nonstop between Houston and Tokyo-Haneda airports
United Airlines confirmed it has filed an application with the U.S. Department of Transportation (DOT) for daily nonstop flights between Houston's Bush Intercontinental Airport and Tokyo's Haneda Airport. If approved, United will become the first U.S. carrier to fly nonstop service between Houston and Haneda. This new route will benefit the Houston region's rapidly growing population, 240+ Japanese-affiliated companies, as well as consumers living in communities across the Southern U.S.
United Airlines to offer more flights to Florida this winter.
03 November, 2023
United launches winter schedule with 50 additional daily nonstops flights to international cities........ Including Manila, Philippines and Christchurch, New Zealand
Including Manila, Philippines and Christchurch, New Zealand
New service to Manila, Philippines and soon Christchurch, New ZealandNew flights to Auckland, Brisbane, Hong Kong, Tokyo/Narita, San Juan and Montego BayDaily service to Beijing and ShanghaiExtended service to Athens, Barcelona, Rome and Paris
Historic Expansion in Asia-Pacific
Key highlights include:
First and Only Non-Stop Flight between U.S-Christchurch: Starting December 8, United will be the only airline to offer direct flights between the U.S. and New Zealand's South Island, with the first direct San Francisco-Christchurch service.New Los Angeles-Auckland Service: On October 28, United launched its new Los Angeles-Auckland service, building on its position as the largest U.S. airline to serve Auckland.New Los Angeles-Brisbane Service: On November 29, United will become the largest carrier between the U.S. and Brisbane with its new service from Los Angeles.
First and Only Transpacific Service to the Philippines: On October 29, United became the only U.S. airline to fly direct to the Philippines from the continental U.S. with its new San Francisco-Manila flight.New Los Angeles-Hong Kong Service: United is the only U.S. airline to fly direct to Hong Kong, and on October 28, introduced a new daily flight from Los Angeles. In total this winter, United has three daily flights to the city from Los Angeles and San Francisco.Los Angeles-Tokyo/Narita Service: On October 28, United resumed daily, direct service between Los Angeles and Tokyo/Narita. With its existing service between Los Angeles-Tokyo/Haneda, United will now connect Los Angeles to both of Tokyo's international airports.
More Opportunities for Transatlantic Travel
27 October, 2023
United Airline launches its largest ever transatlantic schedule for summer 2024
New Service to Faro, Portugal
New Flights to Reykjavik, Rome, Brussels and Malaga
Earlier Starts to Seasonal Service
25 October, 2023
United Airlines gives U.S. Army Reservists and Students a direct way in to become airline maintenance technicians
Calibrate Technician Pathway Program establishes partnerships with the U.S. Army Reserve, National Aviation Academy, Aviation Institute of Maintenance and Pittsburgh Institute of Aeronautics
United expects to bring up to 300 eligible students annually; it plans to hire thousands of new maintenance technicians by 2026
United Next
Key Calibrate Technician Pathway Program Partners
U.S. Army Reserve
National Aviation Academy
Aviation Institute of Maintenance
Pittsburgh Institute of Aeronautics
17 October, 2023
United Airlines reports record-breaking international performance in third-quarter
United had record-setting profits in both the Atlantic and Pacific regions
Pre-tax income increased 29% y-o-y; on an adjusted basis increased 37%
Delivered strong operational performance, with September being best on-time performance of the year
Increasingly powerful segmentation strategy proving to be a competitive advantage
Total third-quarter top line revenue was up 12.5% year-over-year, a record revenue quarter and near the high end of guidance. United experienced a strong and steady domestic demand environment in the quarter, with 9% revenue growth year-over-year, outpacing second quarter results. The company saw strength in close-in bookings in August and September with both months well ahead of year-over-year demand.
In the international space, profits were at record highs in both the Atlantic and Pacific regions. Revenue in the Atlantic region was up 15% versus the same quarter in 2022, and 70% versus the same quarter in 2019. Pacific revenue exceeded third-quarter 2019 levels despite capacity remaining 24% below third-quarter 2019. Domestic revenues in the quarter were second highest all-time and the domestic system remains solidly profitable.
The company has built a winning strategy around giving customers choice when it comes to the level of service they want. Demand for premium products remains high, with great success in the premium economy cabin where revenue has outpaced capacity growth since its introduction in 2019. In total, revenue from premium products was up 20% year-over-year in the quarter and accounts for more than half of all passenger revenue. Basic Economy has also provided another popular option for customers and has been a great competitive offering with revenue for that product in the quarter up 50% year-over-year.
United continues to see the benefits of having an award-winning airline loyalty program. The third quarter showed a continued multi-year new MileagePlus® member trend, setting a record for third-quarter enrollments and nearly doubling the number of new members versus the third quarter just five years ago. Spending across the U.S. card portfolio year-to-date is up double-digits over the first three quarters of 2022 and this third quarter saw more miles redeemed across the program than any third quarter in history for award travel.
"Thank you to our extraordinary United team who delivered a record-setting operational performance for our customers in August and September," said United Airlines CEO Scott Kirby. "Our strategy to diversify our revenue streams, capitalize on growth opportunities and constantly innovate to enhance our products for our customers is paying off. Our United Next strategy is working and we remain on track to hit our financial targets."
Third-Quarter Financial Results
- Capacity up 15.7% compared to third-quarter 2022.
- Total operating revenue of $14.5 billion, up 12.5% compared to third-quarter 2022.
- TRASM down 2.8% compared to third-quarter 2022.
- CASM down 3.6%, and CASM-ex up 2.6%, compared to third-quarter 2022.
- Pre-tax income of $1.5 billion, with a pre-tax margin of 10.3%; adjusted pre-tax income of $1.6 billion, with an adjusted pre-tax margin of 10.8%.
- Net income of $1.1 billion, adjusted net income of $1.2 billion.
- Diluted earnings per share of $3.42, adjusted diluted earnings per share of $3.65.
- Average fuel price per gallon of $2.95.
- Trailing twelve months adjusted net debt to adjusted EBITDAR of 2.5x.
Key Highlights
- United pilots, represented by the Air Line Pilots Association International (ALPA), ratified a new four-year contract with the company.
- Announced promotions of Michael Leskinen to Executive Vice President and Chief Financial Officer, Josh Earnest to Executive Vice President of Communications and Advertising, and Terri Fariello to Executive Vice President of Government Affairs and Global Public Policy.
- Introduced a new United First® seat that includes a wireless charging station in every arm rest and 13-inch seatback screens for domestic aircraft.
- Opened two new United Club℠ locations in Denver, including the airline's largest club – a 35,000 sq. ft. club with a modern take on the United Club experience.
- Announced the United Airlines Ventures Sustainable Flight Fund℠ increased its investment power to nearly $200 million and added eight new corporate partners, five months after its initial launch.
- Launched the industry-leading United Military Pilot Program giving full-time, active-duty U.S. military pilots access to conditional job offers as a First Officer with the airline.
Customer Experience
- Became the first U.S. airline to add braille to aircraft interiors.
- Onboarded new amenity kits for premium passengers in international, transcontinental, and Hawaii markets. In addition, introduced upgraded Saks Fifth Avenue bedding for United Polaris customers.
- Was awarded the World's Best Airline App by the World Aviation Festival for the airline's industry leading capabilities on making the day of travel easier.
- Named Favorite International Airline for the fourth year in a row and Favorite Frequent-Flyer Program for our MileagePlus program for the sixth year in a row by Trazee Travel.
- Partnered with Sesame Workshop, the nonprofit educational organization behind Sesame Street, to create a brand-new Children's Travel Kit.
Operations
- Set the company's record for the highest daily average of revenue passengers ever carried in a quarter at more than 482,000 passengers.
- Achieved the most ever quarterly mainline (2,621) and widebody (324) daily departures in United's history.
- United Express achieved 30 days of 100% completion – the highest number ever for any quarter in history.
- Held the second highest third quarter seat factor in history behind third-quarter 2022.
Network
- Flew over 436 domestic markets on mainline aircraft this quarter – up from 367 in the third quarter of 2019.
- Made significant growth in the Denver market, reaching the most mainline departures in over 20 years at 300 daily departures, a 10% year-over-year seat capacity growth for the quarter, and daily departure increases on over 20 routes year-over-year.
- Announced a major international expansion to Asia, including the first nonstop service from the continental U.S. to Manila by a U.S. airline and the introduction of daily flights from the continental U.S. to Hong Kong and Tokyo-Narita, and a second daily flight to Taipei.
- Announced United's return to Beijing with daily nonstop service from San Francisco.
- Introduced 127 new, nonstop flights to select cities this fall to help college football fans travel to games.
Communities
- Announced an investment in Electric Power Systems, a company producing battery technology that can potentially be used for a broad suite of aerospace applications.
- Transported more than 110,000 lbs. of relief supplies in support of Maui Disaster Relief efforts. Through Miles on a Mission, United and MileagePlus members donated 55 million miles to relief efforts in Maui.
- Hosted over 100 volunteer events for United's 3rd Annual September of Service with more than 2,200 United employees volunteering more than 7,300 hours – the equivalent of over $232,000 in impact served. Throughout the month, United employees packed 304,000 meals, upcycled 12,000 amenity kits, collected nearly 350 lbs. of trash, and installed 6.24 kW of solar energy in communities across the globe.
- In partnership with DonorsChoose.org – pledged $1.25 million in support of aviation and STEM projects in classrooms across our seven hub markets and more.
- Partnered with Sesame Workshop during National Preparedness Month to reach children in need around the world, matching up to one million miles raised for the global impact nonprofit behind Sesame Street.
14 October, 2023
United's bluetooth connecting planes....
United Promotes Benefits of Bluetooth-Enabled Planes
Select the Bluetooth icon from the toolbar near the bottom of the seatback screen monitor.Toggle Bluetooth on and ensure your Bluetooth headphones are disconnected from other devices.After placing them in pairing mode, select the device from your list of available devices.Enjoy your favourite TV shows, movies, podcasts, curated playlists and more without wired headphones!
05 October, 2023
United Raises Airline Miles for Special Olympics During National Disabilities Employment Awareness Month
04 October, 2023
Massive 100 aircraft order for United Airlines
United Orders 110 New Aircraft with Deliveries Starting in 2028
New order builds on the early success of United Next strategy
and includes 50 Boeing 787-9 and 60 A321neo aircraft
United also secures new options for up to 50 more Boeing 787s and new purchase rights for up to 40 A321neos at the end of the decade
Airbus A321neo
Larger Aircraft to More Places
Fleet Flexibility
New Customer Amenities and Lower Carbon Emissions
United introduces new amenities from Therabody and Saks Fifth Avenue
New onboard products include complimentary eye serum, face spray, hand cream, cleansing towelette, cool gel pillow and day blanket, as well access to Therabody wellness products in United Polaris lounges and inflight wellness videos
According to new survey, 83% of international travellers say catching up on sleep is important on a flight, and 61% book flights with sleep in mind*