United plans for the busiest Memorial Day weekend ever with three million expected passengers – a 10% increase over 2023
United's mobile app can save travellers up to 30 minutes on average at the airport with features like mobile check-in, bag drop shortcut, live flight updates, terminal wayfinding, self-service rebooking and more
United is ready for its busiest Memorial Day holiday ever – with a record-setting three million travellers expected to fly between May 23-28, up nearly 10% compared to last year. To help fliers navigate the crowds and jumpstart their summer vacations, United has dozens of features in its mobile app to help travellers skip lines, breeze through security, navigate to their gates, quickly check their bags and more – saving travellers up to 30 minutes on average* at the airport."Whether you're a road warrior or fly just once a year, the United app is a game-changer that saves you time and makes the overall experience of flying United even better," said Linda Jojo, United's Chief Customer Officer. "With an uptick of leisure travel over the summer months, we've found that customers who travel with the app not only save up to 30 minutes on average during their day-of travel experience, but they also feel informed and empowered about their flights, especially as they're flying into new or unfamiliar airports for their summertime vacations."
United continues to release new innovations in its mobile app to help travellers prepare for their trips – offering more transparency, saving time and reducing stress.
Here are the top ways the United mobile app can help fliers travel on easy mode:
- Find live, personalized flight notifications for details such as countdown to boarding, gate number, seat, bag tracking and more right on your phone screen. United is the first and only U.S. airline to support Live Activities for iPhone, and the live updates have helped millions of travellers since last year especially during peak travel times.
- Request your desired seat with the new seat preferences feature in the mobile app if your preferred seat type isn't available at the time of booking your flight. Travellers who use this tool are moved automatically into their preferred seat, on average, 35% of the time. United is the first and only U.S. airline offering this option.
- Receive automatic rebooking assistance during flight disruptions directly in the app. When travel doesn't go as planned, customers will get alternate travel options automatically served to them in the app. Saving travellers about 15 minutes in line on average, the tools help them get back on their way more quickly after a flight disruption or cancellation. Plus, only United offers Agent on Demand – allowing customers to scan a QR code or use the United app to video chat, text or call a customer service representative instead of waiting in line at the airport. In 2023, Agent on Demand helped more than 1.6 million travellers avoid lines at the airport and get fast help in the app.