Passengers have selected Finland’s Helsinki Airport as the best airport in Europe in terms of customer experience in the 15–25 million passenger size category. The ASQ Award (Airport Service Quality) given to airport company Finavia is based on an annual international survey involving 400 airports in 95 countries.
“We are extremely grateful for this award and proud that our work for a first-class customer experience is recognised internationally. We have succeeded in raising the level of customer satisfaction at Helsinki Airport over the long term, and the ASQ survey result for 2023 is the best in the airport’s history,” says Finavia’s CEO Kimmo Mäki.
Customer experience was at the heart of the most extensive development programme in the history of Helsinki Airport, which resulted in the airport being completely revamped. Finavia successfully completed the ten-year development last year, when, among other things, the amount of liquids allowed through security control was increased to two litres, a total of 26 shops, restaurants and cafés opened at the airport, and baggage logistics was modernised with new equipment and facilities.
The award is given annually by Airports Council International (ACI), the international umbrella organisation for airports. The award is based on a continuous measurement of customer satisfaction and service quality.
In the ASQ survey, air passengers evaluate 30 different service categories at different stages of the passenger journey. These include guidance, customer service and check-in, as well as shopping and dining options. Every year, about 4,000 air passengers are interviewed at Helsinki Airport for the survey.
Finavia has won an ASQ Award five times in the past six years. The award has been given to Helsinki Airport for its merits in 2018, 2019, 2020, 2022 and 2023.
Helsinki, nestled on the southern coast of Finland, is a city that effortlessly blends modernity with timeless charm. As the country’s capital, it exudes an air of sophistication while maintaining a down-to-earth spirit.
Helsinki’s architecture is a testament to its rich history. The iconic Helsinki Cathedral, with its neoclassical facade and grand white columns, graces Senate Square. Nearby, the Temppeliaukio Church (also known as the Rock Church) is carved into solid rock, creating a unique space for concerts and contemplation.
Design aficionados will find their haven in Helsinki. The Design District, spanning several neighborhoods, showcases Finnish creativity. From Marimekko textiles to Alvar Aalto furniture, this area celebrates functional beauty.
Finns love their saunas, and Helsinki doesn’t disappoint. Löyly, a modern waterfront sauna complex, invites visitors to steam away stress while gazing at the Baltic Sea. For a more traditional experience, head to Kotiharjun Sauna, one of the oldest public saunas in the city.
Foodies rejoice! Helsinki’s culinary scene is a fusion of Nordic simplicity and global influences. Try karjalanpiirakka (a savoury Karelian pastry) or indulge in fresh seafood at the Old Market Hall.
In summer, the midnight sun bathes the city in ethereal light, allowing for endless exploration. Come winter, Helsinki transforms into a snow-kissed wonderland. The Christmas markets and ice-skating rinks evoke a fairytale ambience.
Helsinki seamlessly combines innovation with tradition, nature with urbanity. Whether you’re sipping coffee in a cozy cafe or cycling along the shoreline, this Nordic gem leaves an indelible mark on your heart.
Business travellers also rated Helsinki Airport among the best in the world. Helsinki Airport was ranked among the top five airports in the world in the ranking published at the end of February.
