Delta Sync seatback is now available on 185 aircraft and is expanding to three additional fleet types.
Delta leads the industry with over 161,000 seatback screens across more than 850 aircraft, underscoring the airline’s dedication to the in-flight entertainment experience. In service of that dedication, Delta is expanding Delta Sync seatback this spring. Now available on all Airbus A321ceo and Boeing 757-200 (75D) aircraft, the airline plans to bring the new seatback screen product to Airbus A319s and A320s, as well as Boeing 737-800 aircraft, by the end of the summer.
First announced at CES 2023 and tested onboard select aircraft throughout the end of last year, Delta Sync seatback is a milestone update to the airline’s industry-leading seatback screens that make them feel more like smart TVs while offering a host of day-of-travel tools for SkyMiles members designed to streamline their travel journey1.
“Customers are loving our new personalized Delta Sync seatback screens – and they especially appreciate how easy it is to log in to the screen using the Fly Delta app,” said Ranjan Goswami, Senior Vice President-Customer Experience Design. “Just by being a SkyMiles member, customers can log in to a seatback screen that recognizes them, knows their preferences and helps effortlessly guide them throughout their travel day. This level of personalization and convenience is one way we’re redefining loyalty and what it means to be a SkyMiles member – and it unlocks the minute you join.”
The new My Flight category includes details tailored to each logged-in user about their connecting flights, including terminal and gate locations as well as scheduled connection times. SkyMiles members who log in to Delta Sync seatback will also receive real-time notifications delivered directly to their seatback screen about any adjustments to their connecting flight’s schedule or other pertinent trip details.
650+ More than 650 aircraft are in service today with fast, free Delta Sync Wi-Fi presented by T-Mobile.
Delta continues to carry out its industry-leading commitment to bringing free, streaming-quality connectivity to its entire global fleet, and Delta teams are hard at work ensuring they have the best technology onboard to deliver the experience customers expect at scale and reliably across the network. Connectivity at this scale remains unmatched in the industry.
Fast, free Delta Sync Wi-Fi is the ultimate unlock to personalized experiences for SkyMiles members, whether on personal devices or seatback screens. Since launching Delta Sync Wi-Fi in February 2023, 39 million customers have logged more than 45 million streaming-quality sessions onboard.
90% Delta expects the vast majority of customers – more than 90% – will have access to fast, free Delta Sync Wi-Fi by the end of this year.
The airline expects nearly all domestic narrowbody aircraft will have Delta Sync Wi-Fi by the end 2024. Most widebody aircraft serving domestic and international routes are also expected to have upgraded Viasat connectivity by the end of the year, with free Wi-Fi offered on a route-by-route basis.
Streaming-capable Hughes connectivity is on its way to Delta’s fleet of more than 400 regional jets as well as to its Boeing 717 fleet, with the first regional aircraft set to come online later this year. Select regional and international routes are expected to come online into 2025, including those serviced by Boeing 717 aircraft.
As Delta outfits its widebody aircraft with upgraded Wi-Fi and rigorously evaluates its performance, free Wi-Fi will be phased by market as high-quality, reliable service becomes available. This strategy mirrors the approach taken with domestic installations in 2022 and aims to deliver a premium customer experience.