“When customers purchase tickets on American, they place their trust in us to deliver a safe and reliable operation, and I’m proud to say that thanks to the hard work of our team members, we delivered on that commitment — despite holiday headwinds, including some challenging weather and increased air traffic control congestion,” said David Seymour, American’s Chief Operating Officer. “We appreciate our federal partners — the Federal Aviation Administration (FAA), Transportation Security Administration (TSA) and U.S. Customs and Border Protection (CBP) — for their critical roles in making this holiday travel period a success.”
American’s winter holiday operational highlights
American has welcomed nearly 7.8 million customers across more than 71,000 flights since between 20 December and 8 January.To date, American has led its major competitors in completion factor, canceling the fewest number of flights. American didn’t cancel a single mainline flight for the first six days of this travel period (with nine total days without a mainline cancellation) and just 16 mainline flights have been canceled this holiday period.American’s on-time departure and arrival performance both improved by around 15% compared to 2022’s holiday period.American’s continued investments and focus on baggage handling across our network are paying off, with the key metric that measures mishandled baggage improving 66% compared to last year’s holiday period.
