Southwest Airlines new five-year contract approved by customer service employees
"Our Employees work hard to take care of our Customers every day, and that's even more evident during this busy holiday travel season," said Adam Carlisle, Vice President Labor Relations at Southwest Airlines®. "I'm extremely pleased we can reward them with this new contract, which demonstrates the value they bring to Southwest and is designed to give us additional efficiencies to operate our airline."
This contract covers Southwest's Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service. These valued Employees support Customers during their Southwest journey, whether that's taking a phone call to change a Customer's travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest® serves. The new contract becomes amendable on Dec. 15, 2027.
