01 December, 2022

Air Serbia forms strategic alliance with DIDWW, the global telecoms operator

Air Serbia, the national airline of the Republic of Serbia providing scheduled, seasonal and charter flights to over 70 destinations, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP and SMS communication services for businesses. The Serbian airline is using DIDWW two-way SIP trunking for its corporate communications, along with the Avaya Aura® Communication Manager.

Things to see and do in Serbia can be found here

This partnership with DIDWW allows Air Serbia to expand its local and international communications by using the powerful DIDWW SIP trunking service. This solution offers virtually unlimited call capacity, flexible VoIP trunk configuration options, and truly local premium quality calling. The two-way SIP trunking service enables the airline to access the PSTN in more than 80 countries, providing the company with an extended global reach and a high standard of reliability and availability, as well as access to local routes with guaranteed CLI (Calling Line Identification).


"As a national airline, we have daily contact with passengers. With the support of DIDWW and the Avaya IP voice platform, we have constant and stable communication with our passengers, and at the same time provide them with every possible channel of communication with our services. The possibility of calling local phone numbers with immediate and direct verbal communication, without using expensive international links and calls, is very important to our passengers. DIDWW and the Avaya IP platform provide Air Serbia as well as our passengers with a reliable, fast, and economical service. This partnership is a great support for our strategic goals and mission," said Bosko Rupic, General Manager, Commercial and Strategy, Air Serbia.

"Technology partners like DIDWW make SIP Trunking with Avaya solutions simple and cost effective," said Susy Liem, Avaya Vice President of Product Management. "Successful completion of compliance testing provides customers with confidence that DIDWW SIP Trunking services work in conjunction with Avaya Aura deployments and help them save on deployment and operating costs."

Laura Pakamaniene, Business Development Manager at DIDWW, added, "We are excited to establish a strong partnership with Air Serbia in cooperation with our technology partner Avaya. As a growing number of companies rely on the BYOC (Bring Your Own Carrier) model seeking innovative solutions, we are glad to offer such services to Air Serbia and partners alike."








The airline recently announced that it would be starting services to Malaga in Spain as well as starting flights to the U.S. city of Chicago. 


Air101: A wide-body Airbus A330-200 aircraft in Air Serbia’s fleet, registered as YU-ARC has arrived at the Belgrade Airport.

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