11 July, 2022

Delay and disruption mitigation measures introduced by KLM

KLM Royal Dutch Airlines is making some changes to ensure that customers who book a flight with KLM get their summer holidays off to a good start, despite persistent operational challenges at Amsterdam Airport Schiphol due to the shortage of airport security staff. 

Every day until 28th August, KLM will cancel 10 to 20 return flights to European destinations. It has also instigated seat sales restrictions on many KLM and KLM Cityhopper flights to European destinations, which frees up space for customers who are rebooked from cancelled flights. 

Customers who can’t fly will be informed in a timely manner and rebooked onto a different flight. In most cases, this flight will depart on the same day or as close as possible to the original booking. 

In a major move, cargo will not longer be booked and loaded onto KLM Cityhopper flights, which should mean less work for ground staff and help to ensure on-time departures.  

KLM we will also close the belly hold compartment for loose packages and mail bags aboard flights bound for intercontinental destinations. This loose bulk freight will be placed in containers, which will be brought in via the apron, making them easier to load onto the aircraft. These moves will last until 29th October.