The airline says passengers will now be able to choose a ticket that best meets their needs, either Light, Classic and Flex – which are available in both economy and business classes. The three fare levels are available on all short-haul and most intercontinental journeys, with a few minor exceptions.
“There is an increasing need to personalise the travel experience, and our new ticket types offer opportunities for choice and tailoring,” says Ole Orvér, Chief Commercial Officer, Finnair. “We want to offer our customers journeys that look like them, and we will be adding more choice and personalisation opportunities to our offering as we re-introduce services and prepare for ramp-up of our operations.”
Business Light is a totally new ticket type for Finnair and is designed for leisure travellers primarily who want to travel light and affordably yet still getting the comfort and exclusivity of business class. Finnair's new Business Light fare includes just carry-on baggage only. So all the normal things like reservation changes, refunds, airport priority services, lounge access and onboard internet are not included in the ticket price.
The Classic ticket is the most popular option allowing ticket date changes and including one piece of checked baggage. With a Classic ticket, customers can make travel date changes flexibly, paying only the possible fare difference between the original and new tickets. A refund is not possible in the case of a customer cancelling their reservation. 
The Flex ticket is a fully flexible and refundable ticket option serving those whose plans can change. When changing travel dates with a Flex ticket, customers only pay the possible fare difference between the original and new tickets. In case a customer wants to cancel their trip, the ticket will be refunded. Flex tickets include checked baggage and advance seat reservation.
Finnair's new policy on refunds or the lack of them will mean it is less advisable to book in advance with the airline in the post-pandemic world as rates of new variant infections rapidly change. It would be better to book as close to departure dates as possible when border conditions are restrictions are known.
"This seems to be the start of Finnair adopting the low-cost-carrier mentality, stripping everything out of a fare, just selling the seat space, then allowing the passenger to pay to add back in the extra items that have been stripped out." Jason Shaw, Air101's Editor in Cheif said.
Regular Finnair passenger, Juha Hamalainen told us: "It is to be expected, the airline is cutting costs everywhere, even before COVID it went outsourcing mad, now there are less reasons to be loyal."
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