The APEX Health Safety award recognizes the efforts made by airlines since the beginning of the crisis. By receiving this award, which represents the highest level of certification in terms of health and safety, Air France is reiterating its promise of a safe travel experience.
Fabien Pelous, SVP Customer Experience at Air France, said: "We are proud to be recognized and rewarded once again for what concerns us most, the health and safety of our customers and staff. We have implemented the strictest health measures and relaxed our commercial policy to best meet our customers' needs at this unprecedented time. This is an honour for Air France and its teams, who are mobilized on a daily basis to ensure the safety and well-being of our customers. It is also a great sign of confidence for our customers who continue to choose us for safe travel. "
APEX – the Airline Passenger Experience Association - was founded 42 years ago and is a recognized research and evaluation organization in the field of customer travel experience. Its network includes the world's leading airlines, airports, alliances, suppliers and associated companies committed to improving the air travel experience. With the advent of the COVID-19 pandemic, APEX created the APEX Health Safety Award to encourage airlines to take a proactive role in the resumption of safe travel, and to create a common standard for passenger health and safety.
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