The technology behind artificial intelligence (AI) has made some significant strides in the past decade. As a result, the biggest brands in the world are investing in AI as a strategy to deliver better products and improve the customer experience. Similarly to how brands are now relying on on-demand app development to bring their services to modern customers, AI is poised to change the aviation industry.
When we look at commercial air travel, we see an industry that is ripe for several improvements that could be powered by intelligent systems. This post is going to explore some of the ways artificial intelligence is changing modern air travel.
Aircraft Maintenance
Some airlines are already starting to implement AI as a tool for improving aircraft maintenance. With advanced analytics, an airline could use a range of sensors to monitor critical components in planes. By analyzing the operating conditions and performance, the airline can then apply predictive maintenance to prevent failures and get ahead of issues that could result in the delay or cancellation of flights.
This will save the airlines money by extending the life of parts, and it will also help to improve the experience of travellers. With predictive maintenance, the airlines will be able to prevent the delays that lead to unsatisfied customers. They will also be able to improve the safety of the aircraft to further reduce the potential for accidents.
AI Assistants
The technology behind chatbots is one area that has seen some significant improvements in recent years. Chatbots and digital assistants can now be used to answer questions and perform a wide range of tasks.
One example is the Messenger chatbot from WestJet. Using Facebook Messenger, customers can use the chatbot to book flights, find destinations, and receive support for a range of issues. This not only makes it easier for customers to achieve their travel goals, but it also frees up customer support professionals by taking on some of the simpler tasks.
Digital assistants could also be used to make the lives of pilots easier. Working in a way that would be similar to some of the digital assistants found in homes, an AI system could be developed to take on some of the simpler and more repetitive tasks from pilots. This could include reading wind forecasts, changing radio channels, relaying positioning information, and more.
The Airport Experience
For many travellers, getting checked in and navigating the airport represents an irritating and unpleasant part of air travel. With artificial intelligence, airlines can find a number of ways to streamline the airport experience to make it more agreeable to consumers.
Delta took a step in this direction when they introduced self-service baggage check stations at Minneapolis-St Paul International Airport. These self-service stations use facial recognition to identify the customer, and it allows them to check their bags in a faster, more convenient way.
AI could also be used to help relieve issues concerning overbooked flights. By analyzing a wide range of consumer data and information about local weather and traffic, airlines could accurately predict which customers are most likely to show up for the flight and which are more likely to switch flights. With this information, they will be able to avoid many of the problems that come with overbooking.
Many of the world’s largest airlines are already leveraging artificial intelligence. It is helping to create a better experience for travellers, make airlines more efficient, and improve safety. While these developments are good, this is just the beginning. With more airlines investing in technologies like AI, we can expect to see its presence increasing throughout the industry.
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