21 March, 2020

RawandAir halts all flights for 30 days......

Following instructions from the Rwandan Ministry of Health, RwandAir, the national airline of Rwanda, has confirmed it will halt all flight operations for 30 days.

The carrier has taken the decision to temporarily suspend its commercial passenger flights to help protect the country against the spread of the coronavirus COVID-19.  The airline says the special measures will apply for a period of 30 days, which started this morning and will affect all scheduled RwandAir flights departing from and arriving in Rwanda.

Customers holding tickets with RwandAir, for flights between 21 March and 20 April, have several future travel options including rebooking with the airline to fly at a later date. All change fees will be waived, giving customers more flexibility to delay their travel.

A RwandAir spokeswoman said: “We are extremely sorry for the disruption and uncertainty this announcement will cause for our customers. However, we are sure they appreciate why this decision is unavoidable at this time and that it has not been taken lightly. We are confident the temporary suspension of our operations will help to reduce the spread of the coronavirus.”

Customers holding tickets for travel on RwandAir who wish to rebook or be refunded can contact RwandAir via reservations@rwandair.com and onlinerefunds@rwandair.com. Affected customers may also contact their travel agent or tour operator if their booking was not made directly with the airline.

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