25 October, 2018

KLM launches voice assiatnces on Google Home

Now your voice can help you get basic info on your next KLM flight if you live in the Netherlands on Google’s smart speaker and voice assistant, Google Home, starting this week.

The new service started o Wednesday and the airline will offer four voice-activated services in Dutch, with the aim of offering its customers the ultimate travel experience using digital innovation. Two services are completely new and complement two existing KLM voice services, all of which have been developed using artificial intelligence and KLM technology. 

Travel guide

The first new service will help you find a suitable travel destination based on the flight duration, budget, travel date, and travel theme you want. Based on a short dialogue, KLM offers customers three suitable destinations, including a brief description of each one. Following that, customers immediately receive the current ticket prices via a link on their mobile phones.

Departure planner

Using the second new service, KLM tells customers at what time they have to be at Schiphol before departure. This uses a technical connection to Schiphol’s systems (API). The departure planner also advises customers about what time they should leave home, whether by car or public transport.

Searching for flights and help with packing

One of the existing KLM voice services on Google Home helps customers search for and book flights. Furthermore, KLM already provides its customers with personal advice about how to pack their baggage based on their destination, trip duration, and the local weather forecast.

"Consumers are finding and using more and more voice-activated systems in their daily lives. Smart speakers are conquering the world even faster than smartphones. In keeping with our pioneer spirit, we are presenting the latest advances in voice control to remain at the forefront of service worldwide and make travel as easy as possible for our customers."   Pieter Groeneveld, Senior Vice President Digital Air France - KLM

Recently KLM released details of its new business class meal service on boxes for the Cityhopper route network.