Qantas will significantly enhance its network of lounges in Australia and overseas....

The Australian carrier Qantas has announced it will significantly enhance its network of lounges in Australia and overseas, elevating the pre-flight and transit travel experience for customers to a new level of luxury at key destinations.

The $100-million investment features four brand new lounges, including a new flagship First Lounge at London’s Heathrow Airport, and an extensive upgrade program of existing international and domestic lounges, including:

New First Lounge at London’s Heathrow Airport

Re-opening of a refreshed Hong Kong International Lounge

Complete refurbishment and expansion of International Business Lounge in Sydney

Updated and expanded International Business Lounge in Melbourne

New Hobart Qantas Club

New Broome Regional Lounge with double the seats

It’s the single biggest investment in the Qantas lounge network in more than a decade and comes as the airline expands its Domestic and International routes and starts to take delivery of next-generation aircraft. 

The $100-million investment in lounges is phased over three years and is included in the Group’s existing capital expenditure forecast.

The national carrier has an extensive lounge network, including 42 in Australia (12 of which are in regional destinations) and 9 overseas.

Qantas Group CEO Alan Joyce said the faster-than-expected recovery in travel demand meant the airline could accelerate investment in its award-winning lounge network.

“Being back in profit means we’re back to making long-term investments for our customers. That started with the major aircraft order we announced last year and now we’re building on that with a major investment in our lounges,” said Mr Joyce.

“Millions of people a year visit our lounges and they are typically our frequent flyers who travel with us the most, so anything we do to improve them is a way of saying thank you to our most loyal customers.

“We have three new and upgraded lounge spaces due to open this year and the pipeline we’re announcing today will take us through to 2025.

“London is one of the most important destinations on our network and it’s the perfect location for a First Lounge, especially with our direct Project Sunrise flights on the way. Heathrow is one of the world’s busiest airports so we’re very pleased to be working with them to secure a great space in the terminal for an additional lounge,” Mr Joyce added.

Subject to agreement with Heathrow Airport and UK regulators, the luxury London First Lounge is expected to feature direct access to boarding gates, sweeping views of the airfield, a focus on wellbeing features and an unrivalled dining experience. The targeted opening date will align with the first Project Sunrise flights direct to Sydney.

The Qantas global lounge upgrade program includes:

American Express opens new Centurion lounge at Seattle-Tacoma International Airport

American Express has opened a new Centurion Lounge at Seattle-Tacoma International Airport (SEA). The new lounge is nearly triple the size of the original Centurion Lounge at SEA and now located in the newly created mezzanine level of the Central Terminal post-security. 

It features spectacular views of the airfield and iconic Olympic mountains, ample room for guests to relax or work before their flight, and a locally-inspired menu from Seattle-based Communion Restaurant and Bar Executive Chef Kristi Brown. Plus, the new location includes “Blue Roast by American Express,” a coffee bar serving speciality coffee, espresso drinks, and cold brew from local Seattle roaster Caffè Umbria, and a one-of-a-kind mural of the Seattle skyline made from coffee beans by celebrated artist Harold Caudio.

“The new Centurion Lounge at Seattle-Tacoma International Airport delivers exactly what Card Members want while travelling – more space to relax and recharge and fantastic food and drink,” said Pablo Rivero, Vice President & General Manager, Global Lounge Experiences. “Inspired by the vibrant Seattle dining and coffee scene, this lounge showcases the best of what Seattle has to offer, including a custom menu from the talented Chef Kristi Brown and our first full-service coffee bar with locally-roasted beans Seattle is known for.”

A Taste of “Seattle Soul”

Chef Kristi Brown, James Beard Award semifinalist and owner and chef of Seattle-based Communion Restaurant and Bar, will bring her signature “Seattle Soul” cuisine to the lounge. Her cuisine uses fresh local ingredients honouring traditional soul food and flavours from communities represented in the Pacific Northwest, including Southeast Asia and East and West Africa. The menu at the Centurion Lounge at SEA will feature dishes like Trinidadian Spiced Pork Belly, Blackened Chicken Cobb Salad, and "Peach Cobbla” French Toast, her twist on the traditional breakfast treat.

New Centurion Lounge opens at Seattle-Tacoma International Airport (SEA)

American Express has opened a new Centurion Lounge at Seattle-Tacoma International Airport (SEA). The new lounge is nearly triple the size of the original Centurion Lounge at SEA and now located in the newly created mezzanine level of the Central Terminal post-security. 

It features spectacular views of the airfield and iconic Olympic mountains, ample room for guests to relax or work before their flight, and a locally-inspired menu from Seattle-based Communion Restaurant and Bar Executive Chef Kristi Brown. Plus, the new location includes “Blue Roast by American Express,” a coffee bar serving speciality coffee, espresso drinks, and cold brew from local Seattle roaster Caffè Umbria, and a one-of-a-kind mural of the Seattle skyline made from coffee beans by celebrated artist Harold Caudio.

“The new Centurion Lounge at Seattle-Tacoma International Airport delivers exactly what Card Members want while travelling – more space to relax and recharge and fantastic food and drink,” said Pablo Rivero, Vice President & General Manager, Global Lounge Experiences. “Inspired by the vibrant Seattle dining and coffee scene, this lounge showcases the best of what Seattle has to offer, including a custom menu from the talented Chef Kristi Brown and our first full-service coffee bar with locally-roasted beans Seattle is known for.”

A Taste of “Seattle Soul”

Chef Kristi Brown, James Beard Award semifinalist and owner and chef of Seattle-based Communion Restaurant and Bar, will bring her signature “Seattle Soul” cuisine to the lounge. Her cuisine uses fresh local ingredients honouring traditional soul food and flavours from communities represented in the Pacific Northwest, including Southeast Asia and East and West Africa. The menu at the Centurion Lounge at SEA will feature dishes like Trinidadian Spiced Pork Belly, Blackened Chicken Cobb Salad, and "Peach Cobbla” French Toast, her twist on the traditional breakfast treat.

Star Alliance lounge at Schiphol Airport available to use on a pay as you go basis.

Star Alliance Lounge at Amsterdam Schiphol Airport Now Offers Pay-as-you-go Access

Passengers travelling in all cabins on Star Alliance member airlines can now choose to experience the premium lounge before their flight.

The Star Alliance-branded lounge at Amsterdam Schiphol (AMS) airport now permits pay-as-you-go type entry.  Thus, in addition to offering complimentary access to Star Alliance Gold members, and First Class and Business Class passengers, the lounge will now welcome other Star Alliance passengers regardless of membership status or cabin class, for a nominal fee.

This is the fifth among the six Star Alliance-branded lounges to offer paid access, after the Star Alliance lounges in Rome (FCO) Airport, Rio De Janeiro (GIG) Airport, Buenos Aires’ Ezeiza International Airport (EZE), and Los Angeles International Airport (LAX).

The Star Alliance Amsterdam airport lounge is located airside in Departures Hall 2 after security clearance for the Schengen Area. This makes it ideally positioned for easy access to passengers travelling to or from European destinations within the Schengen Zone. Currently, 14 Star Alliance member airlines operate flights from the Amsterdam airport connecting 20 destinations in 16 countries.

Cathay Pacific’s ‘The Deck’ is now open

As more flights are resumed, Cathay is progressively reopening its lounges for customers to enjoy before they fly

Cathay Pacific has reopened The Deck lounge at Hong Kong International Airport, giving customers more ways to relax and pamper themselves before their flight.

The Deck joins The Wing, First and The Pier, Business as the Cathay Pacific lounges currently open to guests at the airline’s home hub. The airline is also working towards reopening The Pier, First and The Wing, Business within the coming six months as it continues to add more flights to its schedule.

As travel resumes, Cathay Pacific is also progressively reopening its global lounges. February will see the reopening of the Cathay Pacific lounges in Tokyo’s Narita International Airport and Singapore Changi Airport, while March and April will see the airline’s lounges at Bangkok’s Suvarnabhumi Airport and Manila’s Ninoy Aquino International Airport, respectively, reopen their doors to guests.

Customers can also look forward to enjoying the airline’s signature lounges at Taipei Taoyuan International Airport, San Francisco International Airport, Beijing Capital International Airport, and Vancouver International Airport in the second and third quarters of 2023.

Outside of Hong Kong, Cathay Pacific’s First and Business class lounges at London Heathrow Airport, and its lounges at Shanghai Pudong International Airport and Tokyo (Haneda) International Airport are already open to eligible customers.

Cathay Pacific understands its airport lounges are highly appreciated by its customers and the airline has used the time while these spaces have been closed to further invest in its lounge experience.

The Deck, Hong Kong

Air France unveiled its fully redesigned lounge in terminal 1 at Munich-Franz Josef Strauss International Airport

Air France unveiled its fully redesigned lounge in terminal 1 at Munich-Franz Josef Strauss international airport in Germany. The airline is continuing the move upmarket of its products and services by offering its customers a redesigned airport space celebrating the French-style travel experience, a haven of peace ideal for relaxing, working or having a bite to eat before their flight.

Dedicated to Air France, KLM and Skyteam partner airlines’ Business and Flying Blue Elite Plus customers, the lounge is open daily from 5.15 am to 8.30pm. It has a surface area of 227 m2 and 75 seats. Customers travelling in the Economy and Premium Economy cabins can also purchase lounge access for 25 euros or 6,000 miles, subject to space availability.

Elegant and warm, the entire space features the Air France colours - shades of blue, grey and touches of red - as well as the accent, the company’s brand symbol, and the winged seahorse, the historical emblem reminding us of its rich history. Champagne-lacquered metal screens structure the various different areas. The furniture has been carefully chosen and includes the iconic Egg armchair and creations by French designers such as Pierre Paulin, Patrick Jouin and brothers Ronan and Erwan Bouroullec. Air France also favours noble and natural materials such as oak and leather.

The lounge has a large dining area that promotes French cuisine. A comfortable couch and leather seats are reminiscent of Parisian brasseries. The dining offer changes throughout the day and is based on savoury or sweet dishes, inviting guests to discover seasonal flavours. Healthy and vegetarian meals including soup and gourmet salads are also available. A range of alcoholic and non-alcoholic beverages are available, including wines as well as local beers. Water fountains are provided to limit the consumption of single-use plastic.

easyJet's FLEXIfare customers to get lounge access at London Gatwick Airport

One of Europe's leading budget airlines easyJet is offering a boost to some of its customers flying from London Gatwick between now and the end of November. Customers on FLEXIfare bookings wil be able to get access to the Gateway Lounge.

All easyJet customers are still able to access the lounge from just £18.99*

All types of travellers will be able to find a comfortable spot in the lounge, whether they’re looking for a quiet space for work, a place to relax before flights, or entertainment for children.

easyJet says all FLEXI fare customers will now be able to enjoy pre-departure access to easyJet’s Gateway Lounge at London Gatwick airport. The offer, which is being trialled from 1st September until 30 November, is also available to any FLEXIfare customers who have already booked to travel between these dates. 

easyJet’s first airport lounge, which opened its doors last summer, is the first airport lounge in collaboration with No1 Lounges at the North Terminal at London Gatwick airport where easyJet is the largest airline. The lounge offers a sanctuary from the hustle and bustle of the airport and will allow business and leisure passengers an opportunity to unwind before jetting off. Passengers will be able to sip on a freshly brewed coffee, unwind with a wine, or enjoy a full buffet offering. 

Now you can buy Star Alliance lounge access at Rio

Star Alliance has expanded its paid lounge access service to its modern yet soulful lounge at the Rio De Janeiro (GIG) airport. Besides complimentary access for Star Alliance Gold customers and passengers in eligible cabin classes on Star Alliance member airlines, the lounge will now also welcome all other Star Alliance passengers regardless of membership status or cabin class, for a nominal fee.

For those who can already access the lounge, this now means they have the option to purchase access vouchers for their family members, friend or colleagues travelling together so that their entire party can relax together before a flight.

This is the third amongst Star Alliance’s six branded lounges to offer paid access. Earlier, the service was launched at the alliance’s lounge in Ezeiza International Airport (EZE), Buenos Aires, and at its award-winning lounge in Los Angeles International Airport (LAX).

Located on level 3 of the new international departures pier, the Star Alliance Rio De Janeiro lounge offers impressive views of famous landmarks such as Rio’s downtown area, the Sugar Loaf Mountain and the majestic statue of Christ the Redeemer. Its interiors reflect the rich architectural heritage of Rio, complemented by impressive handmade Brazilian furniture pieces crafted by local designers. The lounge also offers refreshments inspired by hearty local flavours and can accommodate 150 guests.

Osmo from BYJU'S is bringing STEM-inspired kid zones to British Airways lounges this summer.

Osmo from BYJU'S is bringing STEM-inspired kid zones to British Airways lounges this summer. Osmo's suite of "phygital" learning products are designed to give kids the opportunity to play and learn at home, school or while on the go. During the peak family travel season, children will be able to get fun, hands-on experience with a range of Osmo toys in designated areas located across British Airways Terminal 3 and Terminal 5 Executive Lounges at London Heathrow and Gatwick Airport's South Terminal Executive Lounge.  Osmo Kids Zones with British Airways will be open for a limited period of time, starting 1 August 2022.

"Summer holidays are for fun activities and travelling, but as parents fill their children's time there are now ways to make the most of downtime with games that blur the line between learning and play," said Cherian Thomas, senior vice president of International Business at BYJU'S. "We are excited to bring families travelling with British Airways into the exciting world of Osmo before their flights, showing that fun and learning can happen no matter where you are."

Delta brings signature lounge experience to Haneda Airport - say hello to Delta Sky Club at Tokyo’s Haneda Airport

Delta is opening its first Delta Sky Club at Tokyo’s Haneda Airport – the only club there operated by a U.S. airline – a luxurious addition featuring regional specialties as Japan gradually eases pandemic-era restrictions and welcomes business and leisure travelers alike. 

“We’ve been looking forward to this day for years,” said Claude Roussel, Managing Director – Delta Sky Club. “Bringing the signature Delta Sky Club experience to Haneda as we continue to grow our network of premium, one-of-a-kind lounges is a huge moment for our Asia-Pacific partners, and all future Haneda Club customers.” 

Haneda marks Delta Sky Club’s third new lounge of the year, with the airline’s two largest Clubs – located at Terminal C at New York’s LaGuardia Airport and Terminal 3 at Los Angeles International Airport – just opened this spring. Across the network, Delta is building more state-of-the-art Delta Sky Clubs and expanding existing Clubs to deliver an even more premium experience for guests wishing to relax and recharge during travel. 

The premier space signifies the completion of Delta’s service shift from Tokyo’s Narita airport to Haneda, which is more conveniently located and favored by business travellers. Initially set to open in the summer of 2020 ahead of the Olympic games, the long-awaited Club has sat empty since March 2020. As Japan gradually reopens to international travel, the Delta Sky Club team is ready to share the new lounge with the world.  

Located on the fifth floor of Terminal 3, the Club features a premium bar serving seasonal cocktails, wines, beers, spirits and Japanese sake – all complimentary for guests. A specialty, made-to-order noodle bar staffed by a dedicated chef will provide a delicious taste of the popular regional cuisine. A buffet bar will serve international and Asian-inspired meals prepared with fresh, seasonal ingredients in the Club’s restaurant-quality kitchen. 

Other features of the over-9,000-square-foot Club include: 

Seating options to accommodate a wide array of travelers, including booths for quiet work. 
Power outlets at nearly every seat. 
High-speed Wi-Fi. 
Five premium shower rooms. 

Visitors to the Club will enjoy unique design touches that celebrate Japanese culture, curated artwork and rich interiors reflective of traditional Japanese patterns and textures. Expansive windows provide panoramic views of the airfield and city skyline and, on clear days, a distant view of Japan’s most famous natural landmark, Mount Fuji.  

Delta to time limit stays in lounges.

Delta to time limit stays in lounges.

 

In a bid to combat overcrowding at its airside executive lounges, the U.S. mega-carrier Delta is to limit the amount of time full fare-paying frequent flyers can spend in there.

Now the carrier is indicating that you can not enter the lounge for any earlier than three hours before your flight,  no matter where you are going.   The firm is installing boarding pass reader machines at the entrance to lounges to halt anyone trying to gain early entry to the converted spaces.

Delta says the measure is to stop overcrowding in the SkyClub lounges, and is less than their original plan of also denying customers to option to use the lounges at their arrival airport as well.

Many regular passengers have said that as Delta makes its lounges more special,  adding extra, over-the-top options, it makes them way more attractive to new passengers.  Others have said the new policy will have a detrimental effect on the full fare-paying passengers as it won't solve the overcrowding and will penalise them if their flights are delayed, rescheduled or have a long lay-over.  Others have pointed out that by allowing holders of certain credit and charge cards access to the lounges they have effectively trebled the number of users thereby directly contributing to overcrowding, thereby rewarding non-Delta customers whilst disadvantaging the most loyal Delta members. 

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Delta has transformed its Sky Club lounge at Nashville International Airport (BNA)

After beginning construction in 2020, today Delta Sky Club celebrates the completed renovation of the Nashville International Airport (BNA) lounge. The reimagined space adds over 10,000 square feet and nearly 200 seats to the original Club.

Delta today unveiled a stunning renovation of the Delta Sky Club at Nashville International Airport (BNA), putting the finishing touches on an upgrade that reflects the city’s growing prominence as a tourist and conference destination, and one that will further cement Delta’s reputation as Nashville’s premium airline. 

At quadruple its original size and with expanded views of the airfield, the premiere space is the latest in a string of planned Delta Sky Club investments this year – just last week, the largest lounge in the network opened at the new Terminal C facility at New York – LaGuardia Airport. Across the network, Delta is building more state-of-the-art Clubs and expanding existing Clubs to deliver an elevated experience for guests looking to relax and recharge during travel.  

Customers who visit the transformed 13,500-square-foot Club will enjoy 18-foot-high ceilings, private phone booths, sleek finishes and new furniture with seating for up to 275 guests – a near 200-seat improvement on the Club’s capacity. An expansive new kitchen will allow lounge teams to enhance the Club’s food and beverage service, serving seasonal, chef-inspired food options made from scratch.  

The reimagined Club includes creative design touches that pay tribute to Nashville’s status as a music mecca. A chandelier shaped like a guitar pick, designed specifically for this Club, makes for a one-of-a-kind lighting fixture. Wood slats adorning the ceiling and walls mimic guitar strings in another subtle homage to the city’s musical reputation. LEGO® portraits of country music legends like Dolly Parton and Johnny Cash provide a whimsical look at artists who made their names in Nashville.  

United Airlines opens its largest Club location in the U.S at Newark Liberty International Airport,

United Airlines announced the opening of its new, nearly 30,000 square-foot United Club location at Newark Liberty International Airport, offering travellers a modern design, enhanced amenities and culinary offerings, locally-sourced art and furniture pieces and views of the Manhattan skyline. Located in Terminal C3 near gate C123, this club is the largest club in United's network, and is opening just in time for the Memorial Day holiday, which the airline expects will be one of its busiest travel weekends so far this year.  

 "As more and more customers return to the skies, United is committed to delivering a superior customer experience on and off the plane, especially in increasingly crowded airports," said Aaron McMillan, United's managing director of hospitality and planning. "Our new Newark Club location is carefully designed with the customer at the forefront with thoughtful touches like murals and décor that reflect the local community. This design theme and commitment to creating a locally-inspired experience will set the precedent for future club openings and renovations across our network."

The Newark United Club location features a new design and reflects a modern take on the United Club experience. It showcases many firsts for the club, as well as existing premium offering, including the following:

The largest club in our network: The club features more than 480 seats across spaces for lounging, working, private dining and socializing.

Spa-like showers: Members can freshen-up in one of the six, spa-like shower suites at Newark, stocked with Sunday Riley products.

Coffee shop experience: Staffed by a barista ready to prepare their favorite hand-crafted drinks, flyers can get inspired at the full-service coffee bar, featuring illy signature blend of 100 percent Arabica beans, in addition to culinary offerings in all United Clubs, like complimentary beverages and snacks.

Modern, Newark-inspired design: Flyers can enjoy unmatched views of the Manhattan skyline amidst locally-sourced furniture pieces and décor, as well as the new design and color scheme that will be rolled-out in future new and refurbished clubs. The space also includes modern amenities, like self-scan entry for quick access and free, high-speed Wi-Fi.

Sustainable, green materials: As part of the airline's sustainability commitment, the Club is designed with sustainable materials and features, such as WaterSense-rated fixtures, enhanced indoor air quality, green cleaning and more.

Additionally, in collaboration with The Newark Museum of Art and Gallery Aferro, the new club location prominently features two murals created by local artists, Gilbert Hsiao and Dahlia Elsayed. Inspired by the musical legacy in the Newark area and United's iconic history, Hsiao's mural, located in the club's entryway, is a deceptively simple, eye-catching piece featuring dots and circles to represent abstract beats in space as well as nod to the United globe. Elsayed's artwork, situated in the club's lounge, is an abstract and textural piece, referencing Arshile Gorky's famous 1936-67 murals at EWR, with imagery inclusive of built and natural environments of the New York / New Jersey area.

United Airlines Reopens United Club at London Heathrow

   

The U.S. mega-carrier United Airlines has reopened its United Club lounge at London Heathrow’s Terminal 2.  Located opposite Gate B46, the United Club welcomes customers travelling in United Polaris business class, United Club members, Star Alliance Gold customers, as well as First and Business class customers who are holding boarding passes for same-day travel on flights operated by other Star Alliance carriers departing from Heathrow.    

Featuring floor-to-ceiling windows with views of the airfield, luxurious décor and vintage aviation-themed artwork, the United Club offers seating for over 280 guests, a 25-seat full-service bar, buffet area, two coffee stations, a TV lounge and seven private phone booths.  Seating areas and furnishings are optimally designed for either work or relaxation, with abundant power outlets.  The United Premium Services team is also on hand to assist customers with reservations and seat assignments. The United Club additionally offers eight spacious shower suites for customer use, including valet service with garment pressing and steaming.   

“We are so pleased to offer our premium customers access to our Heathrow lounge once again,” said Bob Schumacher, United’s Director Sales, United Kingdom and Ireland. “I know just how much our customers appreciate this fantastic lounge. Our lounge experience provides comfort and relaxation, as well as excellent food and drink, shower facilities and workspace.” 

   

United CleanPlusSM signage has also been introduced in the United Club in regard to social distancing and the wearing of masks which is mandatory. Electrostatic spraying is used to regularly clean the lounge and sneeze guards have been installed at the welcome desk and bar.  

 United in London 

United Airlines recently announced the addition of five new flights from London Heathrow Airport, including two more flights to New York/Newark, additional services to both Denver and San Francisco, as well as an all-new direct flight to Boston which is set to start in March 2022. With these additions, United will be the only U.S. carrier to offer nonstop service between London and the top seven U.S. business centres with 22 flights per day from London Heathrow to the U.S. and more flights between London and New York City than any other U.S. carrier.   

During the current holiday season, United will operate a total of ten daily nonstop flights from London Heathrow to the U.S. - four daily flights to New York/Newark, two daily flights to Washington D.C. and Chicago and one daily flight to Houston and San Francisco.  

 

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easyJet opens its firs airport lounge at London Gatwick Airport

The new jointly branded 'The Gateway by easyJet & No1 Lounges' opens today at London Gatwick to provide customers with an ideal space to work or just relax ahead of their trip.........

The Gateway will offer passengers comfortable spaces space to eat, drink, work and play before their flight. The Gateway will offer customers a choice of complimentary hot and cold menus with a selection of enticing dishes, freshly prepared and served to their tables, alongside a range of self-serve side dishes and hot and cold drinks. Destination-inspired signature dishes, which change every quarter, will be offered for those wishing to get that authentic taste of Europe before they jet off, as well as the lounge's own signature cocktail list.      

An ideal space for work, relaxation or entertainment,  The Gateway provides free Wifi and areas to work with convenient charging points; a choice of dining and lounge soft-seating for relaxing with refreshments,  as well as areas that families can enjoy exploring including the TV den and games room.   

The launch comes as the airline reports that business travel is returning to easyJet with corporates attracted by its value, network and approach to sustainability.  

Rachael Smith, Commercial Proposition & Innovation Director for easyJet, commented: "We are delighted to be launching our very first airport lounge in partnership with No1 Lounges to serve passengers at London Gatwick, where we’re proud to be the largest airline. 

We’re always looking for opportunities to offer travellers more choice and great value, so we’re proud that The Gateway will be able to offer something for everyone whether it’s all the essentials for a workspace, somewhere comfortable to relax before jetting off or to entertain the family.

The launch is timely as we are seeing the recovery begin in the UK, not only for leisure travel where winter sun destinations are proving popular once again, but for business travellers too, who are returning in their biggest numbers since before the pandemic.

Whatever the reason for travel, we are confident that the lounge will provide the perfect destination for customers wanting to get their trip off to a perfect start."

Shaun Weston, Managing Director of No1 Lounges, said: "We are excited to launch this new lounge concept at Gatwick Airport in partnership with easyJet. The Gateway is the destination at Gatwick North Terminal to enjoy a laid back, relaxed pre-flight experience.  This new lounge concept will be the first opportunity for us to develop a new market segment in partnership with easyJet.  We are anticipating that this lounge will be extremely popular during the travel renaissance as we recover from challenging times.  We can’t wait to introduce and welcome a new audience to the world of airport lounging"

Jonathan Pollard, Chief Commercial Officer, Gatwick Airport said: "We are delighted to welcome easyJet’s and No1 Lounges, The Gateway, to our North Terminal. As Gatwick’s biggest airline, it’s fantastic that easyJet has a dedicated space for all passengers to relax before their flight, whether travelling for business, leisure or with their family."

 

All passengers travelling through London Gatwick Airport North Terminal can book to use the lounge regardless of airline or travel ticket class. They can also arrive without a booking and present their easyJet boarding pass on entry to the lounge.  

easyJet is Gatwick’s largest airline, and largest base, home to 71 easyJet aircraft serving over 120 routes across Europe, North Africa and the Middle East.

easyJet flew around 19m passengers to and from the airport in 2019 on 121 routes across Europe, North Africa and the Middle East.    

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American Express Centurion Lounge opens at London Heathrow Airport

American Express has opened a new Centurion Lounge at London Heathrow Airport in Terminal 3, the first of its kind in Europe. "We are thrilled to introduce the Centurion Lounge experience to our Card Members travelling through London’s Heathrow Airport and make their return to travel even more special,” said Pablo Rivero, Vice President & General Manager, Global Lounge Experiences. 

This new lounge takes up around 650 square metres and has been designed to embody London’s vibrancy and charm as well as hosting all the usual features of a first-class lounge. It is interesting to note that of all the Amex Centurion Lounges around the world,  this is the first to partially utilize renewable energy through newly installed solar panels, to partly go towards the firm's commitment to be net-zero emissions globally by 2035.

Reception area at the Centurion Lounge in London Heathrow Airport (Photo: Business Wire)

Michelin-Stared Chef Assaf Granit of Coal Office in London has created a special menu which is said to highlight rich multicultural heritage with dishes including homemade Kubalah bread, fried pita chips with tahini, shakshukit, a beef & lamb dish with confit tomatoes and tahini, and for dessert, an “Oh 'My Baklava’" olive oil cake with pistachio anglaise and rose water diplomat.

British Airways starts next phase of lounge reopening

The UK's British Airways has opened the doors to its Concorde Room - the premium lounge for First Class passengers at New York's JFK and London's Heathrow airports.  on September 1sty with a number of other enhancements in store for customers.

To coincide with both Concorde Rooms opening their doors once again, British Airways will be introducing a new exciting cocktail menu, created exclusively for the airline by Mr Lyan (Ryan Chetiyawardana), a figurehead in the global cocktail scene. Driven by sustainability and his love for experimenting with new ingredients, he has carefully created an array of elegant cocktails for customers to enjoy depending on their individual tastes and preferences, ahead of their flight.

The new menu contains seven cocktails, with two unique British Airways serves designed in celebration of the airline’s heritage and iconic colleagues. The two special cocktails are named the Barton and Lawford after Lynne Barton, the first female British Airways pilot, and Bill Lawford, the first ever British Airways pilot in 1919.  The menu has been designed with a focus on the best of British seasonal ingredients that specifically embrace ‘in-flight’ and wind pollinated flavours. The Barton and Lawford will also be available in the Galleries Club lounges and First lounge.

Customers in the Concorde Room will continue to receive table service across the whole lounge, but visitors to other lounges will also benefit from using the airline’s new digital ‘Your Menu’ service which allows them to order food from the menu directly to their seat in the lounge with the use of a QR code close to them.

Alaska Airlines opens new San Francisco lounge

Alaska Airlines unveils its brand-new Lounge at San Francisco International Airport (SFO) this week. With sights of the city and runway throughout the 9,200 square feet of Bay-Area inspired amenities, visitors will experience the best of the Bay at every turn.

"After much anticipation, we're thrilled to give our guests a place to work, relax, unwind and enjoy some of the best of what the Golden City has to offer when they travel through SFO on Alaska or a oneworld partner," said Sangita Woerner, senior vice president of marketing and guest experience at Alaska Airlines. "Hands down Alaska offers the single best value of any airport lounge membership in the country. Our eight lounges redefine the guest experience and offer a calm oasis for every type of traveler including kid-friendly spaces, peaceful nooks, local wine or beer and tasty, locally sourced bites."

Flyers will discover a variety of welcoming experiences in the new Lounge -- with a range of approachable spaces and amenities throughout, each guest will find a place they feel at home.

Those looking for a refreshing beverage will enjoy a full bar featuring complimentary Bay Area craft brews on tap, wines from local vineyards, and an espresso bar staffed by a trained barista. Guests with a sweet tooth can choose from a wide selection of favorites like made-to-order pancakes or dig into locally-based, mouthwatering sweet treats at the candy bar including Ghirardelli chocolates, Jelly Belly jelly beans and custom travel-themed cookies by Oakland Fortune Cookie Factory—a third-generation family business we are proud to support. Still hungry? Treat yourself to fresh meals at the bistro or belly up to the new sourdough toast cart, featuring San Francisco's famous sourdough from The Acme Bread Co.

Craving more? Dive in for a closer look on the blog: New SFO Lounge celebrates local flavor and flare.

New lounge designed by Jouin Manku in terminal 2F at Paris-Charles de Gaulle for Air France

On 19 August 2021, Air France unveiled its brand new iconic lounge located in terminal 2F at Paris-Charles de Gaulle. An invitation to celebrate the best of French-style travel, upon arrival at the airport or during transit.

Dedicated to Business customers and Flying Blue Elite Plus members travelling on Air France's short- and medium-haul Schengen network, this lounge is one of the airline's largest, with a surface area of 3,000 sq. m. and 570 seats spread over two levels.

In collaboration with teams from Air France and the Group ADP, the entire space and most of the furniture were designed by the Jouin Manku agency, founded by Canadian architect Sanjit Manku and French designer Patrick Jouin. The idea of levitation and grace guided the creative duo, to offer the airline's customers a real moment suspended in time and enjoy total relaxation before they board.

Following Charlotte Perriand, Andrée Putman and more recently Noé Duchaufour-Lawrance and Mathieu Lehanneur, Air France's choice to associate itself with this prestigious designer once again illustrates its tradition of working with the best architects and designers of its time, to continue telling its legendary story.

A haven of peace and serenity at the heart of the airport, the lounge, with its curved features and relaxing vibe, is open, airy and uncomplicated at first glance. There is something for everyone, depending on the amount of time customers have before boarding, to rest, freshen up, work or enjoy something to eat and drink.

Air France unveils its fully redesigned lounge at Montreal-Trudeau airport

Air France officially opened its fully redesigned lounge at Montreal’s Pierre Elliott Trudeau International Airport. In association with the Plaza Premium Group, the airline now offers its Business and Flying Blue Elite Plus customers a vast, elegant and welcoming space, promoting French-style hospitality to enhance their travel experience.

Located in the international section of the terminal, this 490 sq. m. lounge has a seating capacity of 149. Bathed in light, it boasts a large bay window offering a view of the runways, the airline’s aircraft and one of the slopes of Mount Royal overlooking the city of Montreal.

Air France worked together with Canadian companies to create most of the furniture and lighting. The Air France colours - shades of blue, greys and whites, with touches of red – are dominant, as well as the Accent, the Air France brand symbol, and the winged seahorse, the company’s historical symbol, reminding everyone of its rich history. Champagne lacquered metal screens provide structure to the lounge.

At the entrance, customers are welcomed by Plaza Premium Group agents. Automatic eligibility kiosks are also available for greater fluidity.

They then enter the main lounge area, where seats and large sofas are available for everyone to relax, eat or work in comfort. A shared work area is also available. Free Wi-Fi and USB sockets are also available to all customers.

Flying Blue Ultimate customers have access to a more private space, with large sofas and seats to feel at home.

An area allows customers to shower or freshen up before their flight. Finally, for those looking for travel inspiration, an ’Air France Travel Guide’ screen gives customers ideas for their upcoming trips.

Catering at the heart of the lounge

At the heart of the lounge, a vast area offers catering centred around French cuisine. A self-service buffet offers hot and cold, savoury and sweet dishes to meet everyone’s expectations throughout the day. The company also offers vegetarian and gluten-free dishes. A large bar also offers a wide selection of French wines and champagnes.

This fall, the lounge will introduce a new dedicated catering service in the cozy atmosphere of the ‘Night Service’ area.  This offer anticipates the desire for rest of Business customers travelling from Montreal to Paris on the last evening flight. They can choose to enjoy in the lounge a real French-style gourmet meal, identical to that served on board, with in-seat restaurant-style service. Starters, hot dishes, cheese, desserts and a wine and champagne list will be offered to these eligible clients. During the flight, they can then enjoy their night on board to the full. If they make the request, their meal tray will not be loaded on the flight to limit food waste. Customers who wish to do so will still be able to enjoy another meal on board.

In an eco-responsible approach, Air France favours local and seasonal products for its catering offer. In addition, to limit the consumption of single-use plastic bottles, the airline provides its customers with water fountains, as well as plastic-free cutlery. It also pays particular attention to limiting food waste, selective waste sorting and recycling of catering utensils. In the showers, the facilities are also eco-responsible.

The transformation of the lounge also meant that the old furniture had to be disposed of. Some items were donated to a charity. Others were offered at auction to Air France-KLM staff in Montreal. All proceeds went to the Montreal-based Le Chaînon Foundation, which helps women in need.

The Air France lounge in Montreal is open daily from 2pm to 10pm for Air France and KLM customers. Access is free for Business and Flying Blue Elite Plus customers, and customers travelling in Economy or Premium Economy can also purchase lounge access subject to availability.

Air France Protect, the promise of a safe trip

As part of its “Air France Protect” programme, the airline ensures the strictest health measures at every stage of the trip. It is compulsory to wear a surgical mask in the lounge. Hand sanitizer is also available throughout the lounge. The lounge will open with half the possible capacity, to ensure the necessary distancing for all. Finally, customers are invited to download the Air France Play app before their departure to enjoy a wide choice of newspapers and magazines.

This summer, Air France is operating up to 17 weekly flights between Montreal-Trudeau and Paris-Charles de Gaulle, operated by Airbus A350 and Boeing 777. This flight schedule is subject to change and has been drawn up taking into account the current health measures. Before travelling, Air France advises its customers to check the travel restrictions and the documents required on arrival at their destination. 

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