Leading aviation technology expert, Dr. Theresa Wise joins IBS Software board of drectors

Dr. Theresa Wise Photo IBS

IBS Software, a leading SaaS solutions provider to the travel industry globally, has appointed Dr. Theresa Wise to its Board of Directors. Dr. Wise has 15 years’ experience as Chief Information Officer (CIO) having served with Delta Airlines, where she was responsible for the renewal of Delta’s complex and critical technology systems, and previously as CIO of Northwest Airlines. The IBS Software Board now comprises eight Directors, of which six are Independent Directors.

Dr. Wise brings a wealth of experience and expertise to IBS Software having led multiple major technology and digital transformation efforts, with a particular focus on customer-centric integration programs. She is currently CEO and principal of Utaza, a business advisory group focused on executive IT strategy, data analytics, mathematical modelling and revenue optimization. She is also on the board of directors for MISO Energy, Viasat, Inc., and CWT Travel.

“Theresa is an industry leader with a proven track record in delivering digital transformation that directly impacts business performance and customer experience. We’re thrilled to have the opportunity to learn from her experience and use her insights to continue to enhance how we serve customers in such a rapidly developing industry,” said V K Mathews, Founder and Chairman, IBS Software.

“IBS Software has impressed me with its single-minded devotion to helping its customers evolve and grow through cutting edge digital technology. The pace of innovation in the travel industry is accelerating as customers’ expectations for digital experiences soar. Technology is the bedrock of this industry's future, and it’s an honour to be working with the IBS Software leadership team to contribute to their continued growth in this rapidly changing market,” said Dr. Theresa Wise.

IBS Software to transform crew operations for Cebu Pacific

Cebu Pacific selects IBS Software

 

Cebu Pacific one of the Philippines’ leading airlines, has selected IBS Software for its crew scheduling processes to further improve operational efficiency. As the airline ramps up its domestic and international networks, more flights would entail better management of staff schedules.

 

The move is part of Cebu Pacific’s digitalization journey. By implementing IBS Software’s cloud-based iFlight AD OPT solution, Cebu Pacific will replace manual processes with digital tools to implement new systems for crew pairings, rostering and crew preferential bidding, leading to increased employee satisfaction.

Photo IBS / Cebu Pacific

 

"Cebu Pacific wants to ensure that it maximizes digital tools to improve the processes for its staff. Employee satisfaction is important to us and iFlight gives us the tools and insight we need to make proactive, data-led decisions to support crew with complex scheduling. In IBS Software, we have found the ideal partner to digitalize critical operations and we look forward to a long and productive partnership," said Capt. Sam Avila, Cebu Pacific Vice President for Flight Operations.

 

iFlight will enhance Cebu Pacific’s existing crew rostering system by producing fair and transparent rosters, and helping staff manage their schedules more effectively.

Jalan-Kalrock Consortium picks IBS Software for passenger service, booking, and loyalty systems for Jet Airways

The Jalan-Kalrock Consortium has selected IBS Software to power the relaunch of Jet Airways. 

This selection will provide a range of technology platforms to support Jet Airways' relaunch as a people-focused airline for the digital age. As technology partner, IBS Software will deliver cutting-edge capabilities in passenger service systems (PSS) encompassing bookings, inventory and revenue management, departure control system, loyalty management, as well as a latest generation website and mobile app, designed to optimize the entire passenger and retail experience.

Jet Airways is set to relaunch commercial operations in September 2022.

"Jet Airways is coming back determined to take technology, services, and customer experience to a new level. Technology with a human touch is at the heart of everything we want to achieve, starting with getting the basics right by addressing recurring pain-points in the customer journey, both online and at the airports, while also addressing the pain-points commonly faced by airline staff," said Sanjiv Kapoor, Chief Executive Officer for Jet Airways. "In IBS Software, we found an ideal partner with the experience and expertise required to deliver the technology platforms and collaboration that will help us deliver on our promise to bring back an even better Jet Airways to those eagerly awaiting its relaunch, as we enter an exciting new era for the airline."

"Jet Airways is one of India's most-loved airlines and it is an absolute privilege to play a part in its highly anticipated relaunch. Air passengers in India will not only regain a hugely popular brand, they will also benefit from Jet Airways' vision to use cutting-edge technology to become a people-focused, customer-first airline updated for the digital age," said Anand Krishnan, CEO, IBS Software. "Jet Airways is committed to putting technology at the heart of its entire operations, and we're thrilled to partner with their visionary team to continue to change the face of the airline experience in India and beyond."

For more information on IBS Software's range of cloud-based, SaaS technology platforms designed to help airlines digitally transform, visit www.ibsplc.com.

Air PREMIA Airlines selects IBS Software’s iCargo to transform its Global Cargo Operations

Air PREMIA Airlines, a recently established start-up from South Korea with business operations across the regional and international circuits, has gone live with IBS Software’s iCargo Management solution for its air cargo business.

The mid to long-haul start-up from South Korea was founded in July 2017 and started operations in Aug 2021. With operations based at ICN airport, Air PREMIA flies to Vietnam, Singapore, Thailand, Los Angeles (US) by Boeing 787-9.  

Air PREMIA is using the entire suite of iCargo Sales and Operations from IBS Software, with US Customs capabilities to help streamline its cargo booking and operations processes. This covers everything from cargo reservation, capacity allocation and management, and AWB stock management. It also includes cargo product and service portfolio management, proactive disruption management, cargo acceptance and load planning – all to provide an enhanced, streamlined service to customers.

Delivered as a SaaS solution, the green field implementation will provide Air PREMIA with the right digital tools required for a start-up airline, hosted in a robust and agile infrastructure to develop business operations and scale to larger volumes at the lowest cost.

 

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover flight & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air cargo management. 

American Airlines Cargo teams up with IBS Software to fast-track WebCargo integration

American Airlines Cargo has taken another major step forward in the digitalization of its cargo operations by deploying IBS Software’s latest iPartner Customer (iPC) solution to allow seamless, fast integration with leading digital marketplace WebCargo, a Freightos Group company.

 

IBS Software’s iPartner Customer platform is equipped with out-of-the-box APIs that allow faster integration of airline cargo sales and distribution offerings. The deployment allows American Airlines Cargo to take advantage of the business opportunities provided by WebCargo, ultimately delivering enhanced reach to a wider customer base. iPC’s real time data exchange empowers American Airlines Cargo to define and better control its distribution strategy by providing critical features such as smart filtering and configurable business rules.

 

IBS Software’s vision for iPC is to enable carriers to leverage a highly flexible and scalable platform, with an out-of-the-box capability to integrate digital sales channels. This design philosophy enabled the entire lifecycle of the integration between American Airlines Cargo and Freightos to be achieved in a matter of weeks.

 

The iPartner solutions was developed with a vision to enable airlines to digitize their integration capabilities with suppliers and partners and leverage the digitalisation boom in the industry to achieve tangible business benefits like better customer engagement, faster sales cycles and reduced operational costs. 

 

“At American Airlines Cargo we are 100% committed to driving operational excellence through digital technology. Working with IBS Software on our integration with WebCargo enables us to provide our customers with an enhanced digital booking experience and access to the real time rates and capacity that WebCargo offers, as well as expand our reach to new customers,” said Roger Samways, Vice President Commercial for American Airlines Cargo. “We’re excited to continue our partnership with IBS Software and tap into their unrivalled experience and expertise as we both aim to drive growth in the air cargo sector through digitalization.”

 

“Modernizing the air cargo industry through digital technology is critical to its continued growth, and American Airlines Cargo is a trailblazer. We are thrilled to further our partnership with them with this exciting new venture as they continue their journey to transform the service and experience they provide customers,” commented Ashok Rajan, Head of Cargo & Logistics Solutions at IBS Software.

 

AA Cargo’s deployment of the iPartner solution is the latest milestone in its longstanding strategic relationship with IBS Software to transform its business through innovative digital technology. 

To access a case study on the impact, click here.
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Oman Air transforms staff travel with IBS Software partnership

Oman Air has partnered with IBS Software to fully digitalize its staff travel program, delivering a highly configurable, self-service platform for employees to book and manage complex leisure travel, annual leave travel and duty travel policies.

Award-winning Oman Air overhauled its on-premise legacy system with IBS Software's SaaS-based iFly Staff platform to enable self-service for its employees to easily manage their travel needs. The system has also significantly extended usability, allowing users access via any browser or any Android or iOS device, replacing the legacy desktop-only service. iFly Staff now handles all Oman Air active and retired employee's ID travel, supplementary ticketing, and annual leave ticketing, as well as the staff ticketing of partner companies TRANSOM Catering, TRANSOM Handling and TRANSOM SATS Cargo.

The platform's highly configurable business rules engine means Oman Air gains the ability to dynamically update its policies, create and roll out new policies and processes, thus reducing the lead-time to implement policy changes. This has resulted in significant gains on operational efficiency over the last six months since the system went live.

Etihad Airways to adopt IBS Software's new iFly Corporate Solution for premium corporate partners

IBS Software, a worldwide leader of SaaS solutions to the travel industry and Etihad Airways, the national airline of the UAE, have launched iFly Corporate to transform the airline's corporate flyer experience. 

iFly Corporate will allow Etihad to manage multiple corporate accounts with a one-stop solution, that enables direct distribution by replacing intermediaries and ensuring corporate customer retention.

Etihad's partners will now benefit from a self-service corporate travel solution, that provides a seamless booking experience across multiple platforms, through integration with Etihad's Passenger Service Systems and the end-users HR systems.

Premium partners will also be able to unlock exclusive discounts including extra baggage, bonus miles and priority check-in for all bookings. A configurable business rules engine will help Etihad corporates to manage user profiles and travel agreements, while ensuring compliance with employee travel policies.

iFly Corporate will allow Etihad to manage multiple corporate accounts with a one-stop solution, that enables direct distribution by replacing intermediaries and ensuring corporate customer retention.

Etihad's partners will now benefit from a self-service corporate travel solution, that provides a seamless booking experience across multiple platforms, through integration with Etihad's Passenger Service Systems and the end-user's HR systems.

Premium partners will also be able to unlock exclusive discounts including extra baggage, bonus miles and priority check-in for all bookings. A configurable business rules engine will help Etihad corporates to manage user profiles and travel agreements, while ensuring compliance with employee travel policies.

Martin Drew, Senior Vice President Global Sales & Cargo Etihad Airways, said: "Etihad launched iFly Corporate to take our corporate solutions to the next level as business travel returns. The holistic solution will both streamline our internal operations and benefit our customers' corporate experience - and we are looking forward to a continued partnership with IBS Software on our joint mission to modernize the air travel experience."

Vijay R Chakravarthy, Vice President, IBS Software, said: "We are proud to be working with Etihad as the launch customer of our pioneering iFly Corporate product. The solution will further elevate Etihad's corporate services, helping the airline to enhance cost savings, policy compliance and integrated corporate loyalty. We are excited to embark on the journey into the next generation of corporate travel solutions with Etihad and believe this will be a prosperous partnership for both companies."

-Find out more about IBS Software's innovative iFly Corporate solution.

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover flight & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels.

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Flybe’s return to the skies powered by IBS Software’s iFly Res PSS Platform

Flybe’s return to the skies powered

by IBS Software’s iFly Res PSS Platform

 

Flybe CEO Dave Pflieger and IBS Software CEO Anand Krishnan

The new reincarnated regional airline, Flybe has chosen IBS Software’s iFly Res to be the backbone of its commercial operations powering its recent launch.  

IBS Software’s next-gen solution, iFly Res, will support Flybe as it launches its new airline with a customer-centric passenger service system (PSS), providing state of the art offer and order management capabilities, fully supporting IATA’s NDC and ONE Order standard. This includes an airline portal, a modern booking engine for consumers and a unique, comprehensive agency portal to drive indirect sales through a cost-effective channel with merchandising upsell opportunities. 

 “We are excited to be working with IBS Software to realise our goal of launching our new airline, growing and delivering a customer-focused system that merges retail capability with modern technology solutions,” said Dave Pflieger, CEO of Flybe “The flexibility of this reservations system, along with an excellent partnership, made iFly Res the perfect choice for us. We’re looking forward to continuing to leverage technology and innovation with IBS Software by our side.”

IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise and hospitality industries. IBS Software's solutions for the aviation industry cover flight & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel and air-cargo management. IBS Software also runs a real time B2B and B2C distribution platform providing hotel room inventory, rates and availability to a global network of hospitality companies and channels. For the tour and cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. 

“We are delighted to be supporting one of the UK’s newest airlines on its flight path into the skies,” said David Friderici, Senior VP and Head of Aviation Passenger Solutions at IBS Software. “This partnership will help Flybe to provide its customers with a data-driven, personalised digital experience that will make travelling around its network easier than ever before. We have been keen to welcome Flybe as a customer, and we are pleased to stand side-by-side with them as we begin an exciting journey together.”

iFly Res is the first natively compliant IATA NDC and ONE Order management system in the industry, with a rich API portfolio that provides NDC and ONE Order compliant distribution and delivery capabilities at all customer touch points, enabling airlines to apply modern, personalised product and continuous pricing decisions. This includes all distribution channels as well as departure control (DCS) to provide rapid connectivity to content providers, consumers, delivery providers and trade partners.

The new Flybe is trying to build a powerful regional airline playing a crucial role in creating valuable jobs, connecting communities, and helping restart local economies across the UK. It plans to operate a fleet of 32 Dash 8-400 aircraft. 

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