Thursday, 23 September 2021

Southwest Airlines Continues Companywide Commitment Toward Diversity, Equity, and Inclusion

Southwest Airlines Continues Companywide Commitment Toward Diversity, Equity, and Inclusion



Southwest Airlines shared an update this week with its Employees, Customers, and Partners on the progress the airline has made during the last year and its next steps within the diversity, equity, and inclusion (DEI) roadmap. In September 2020, Southwest Airlines announced Company goals to strengthen and improve efforts to create more diverse, equitable, and inclusive job opportunities and candidate pipelines while championing a welcoming environment for all Employees.

"Summer 2020 was a season of learning for Southwest Airlines in many ways; it heightened our awareness of social injustice and initiated an increased focus on our own diversity and inclusion efforts. We started with evolving our existing Company Values around how we show up individually, how we treat each other, and how we work as a Team," said Bob Jordan, Executive Vice and incoming CEO at Southwest Airlines. "We identified that the first step toward accomplishing these goals was concentrating on key areas such as diversifying Senior Leadership, enhancing diversity in hiring, providing mentorship and sponsorship opportunities, improving the retention and upward mobility of diverse talent, and training Leaders and Employees. In the past year, we have taken tangible steps to update the required infrastructure, processes, and practices to meet these objectives."   

Today, the carrier is making steady progress in its processes to increase racial and gender diversity in Leadership. The Diversity, Equity, & Inclusion (DEI) Department formed an Executive Steering Committee to support the strategic direction of this progress. Additional strides include evolving the Company's talent acquisition processes by requiring diverse candidate pools, inclusion training for all hiring Leaders, and the creation of a Diversity Recruiting Center of Excellence (COE). Southwest Airlines is currently working with more than 188 community partners in support of its efforts to continue developing diverse and inclusive talent pipelines and expanding recruiting efforts. Southwest also recently launched a formal Sponsorship and Mentorship Program and is enhancing its existing Supplier Diversity Program.




Southwest launched a DEI Employee resource website, created an Allyship Guide, and introduced the ability for Employees to develop diversity-focused groups. The purpose of these initiatives is to empower Employees to explore, educate, and further connect in the DEI space.

In 2021, the airline received numerous DEI-focused awards including:

    Forbes, America's Best Employers for Diversity, 2021
    Human Rights Campaign Corporate Equality Index, Best Place to Work for LGBTQ Equality, 2021
    Latino Leaders Magazine, 25 Best Companies for Latinos to Work, 2021
    Disability:IN Disability Equality Index, Best Place to Work for Disability Inclusion, 2021
    50 Women on 50 Boards, Accelerating Women to Corporate Boards, 2021
    Viqtory Military Friendly, Military Friendly Employer-Gold; Military Friendly Supplier Diversity; Military Friendly Spouse Employer, 2021
    National Diversity Council, Power 50 Award honoring Linda Rutherford, Executive Vice President People & Communications, 2021

"We recognize that our work is not done. Our goal is to cultivate a diverse and inclusive experience for all to thrive," Jordan stated. "We will continue to fuel this ongoing momentum as we strive for sustainable and systemic change through consistent progress."

Future Vision
In addition to evolving its current initiatives, the DEI Department is partnering with the Corporate Strategy Team on a five-year plan to build a DEI enterprise strategy. Southwest's motivation is to continue being a healthy organization where Employees thrive, feel appreciated, valued, and have an authentic sense of belonging. The goal is to provide regular progress updates on the Company's commitments, share a plan of action, and announce a long-standing DEI vision later this year.



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