Cathay Pacific introduces Cathay Care programme, to promote a clear message throughout every stage of a customers journey with the carrier.
From airport check-in to the cabin of the aircraft, the message is clear as the airline seeks to reassure passengers it is safe to travel again. The airline will also be distributing Care Kits from 10 August, so that travellers fly to their destination with confidence and a feeling of safety.
Online check-in and distance
Cathay Pacific allows its passengers to check-in as contactlessly as possible, by checking in online in advance and using self-service facilities at the airport. The check-in desks are equipped with a safety screen, hand disinfection gel and staff wear a mask.
At the airport, every traveller submits a completed health certificate and the temperature is measured. All travellers over the age of 13 are kindly requested to keep a distance of 1.5 meters and wear a face mask when checking in, dropping off luggage and security checking.
Boarding:
boarding the plane with confidence Before passengers board the plane, the entire cabin - from armrest to TV screen and air conditioning - is thoroughly cleaned and disinfected according to the WHO protocol. In addition, all Cathay Pacific aircraft (from Amsterdam with an Airbus A350) are equipped with HEPA filtered air. This air circulation technology removes 99.99 percent of the air pollution and thus ensures the best air quality.
Travellers are required to wear a mask while boarding and to keep it on throughout the flight. From August 10, 2020, every passenger onboard will receive one Cathay Care Kit. This package contains an information card, extra mouth mask and disinfectant wipes, so that travellers also experience a (better) feeling of safety and health during the flight.
In flight
Once onboard the aircraft, passenger welfare remains a top priority. For example, the crew wears a mask and gloves during the flight. Wearing protective goggles is not mandatory, but goggles are available for the cabin crew. All toilets are also equipped with hand disinfection gel.
In addition, Cathay Pacific has adapted a meal service to limit contact with the crew and provisionally placed its pre-meal bar and poured drinks on hold. Of course, travellers can just get their (hot) meals and drinks during the flight, but this is slightly different than they are used to from the Hong Kong airline.
Since last month, international airline Cathay Pacific flies twice a week from Amsterdam to Hong Kong and beyond.
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