Monday, 1 June 2020

Aeroflot introduces changes to service procedures

 Masks required for Aeroflot flights

The Russian airline Aeroflot has introduced changes to its service procedures. These changes are being temporary introduced to help prevent the spread of coronavirus  COVID-19 and are in line with sanitary and epidemiologic regulations issued in a resolution of Russia’s Chief Sanitary Physician as well as guidelines of the Federal Air Transport Agency and consumer watchdog Rospotrebnadzor.

Passengers will be required to board the plane wearing facemasks and gloves and must wear them for the duration of the flight;

Passengers must replace masks with fresh ones every three hours while aboard. If needed, the cabin crew will provide facemasks;

While boarding and deplaning, passengers must observe recommended social distancing of 1.5—2 meters; 

Passengers will have their temperature checked as part of the boarding process. Passengers with a temperature over 37 degrees Celsius will not be permitted to board; 


Prior to boarding, passengers will be offered hand sanitizer; 

Throughout the flight, passengers must store their outerwear in overhead bins. It is prohibited to take out outerwear during the flight without notifying cabin crew and unless there is a justified reason to do so. 

Passengers must keep their seatbelts fastened during the entire flight; 

Passengers are allowed to leave their seats only in order to use lavatories; 

Lavatories will be regularly disinfected during the flight; 

Changes have been made to the in-flight meal service. Food is offered either in individually wrapped packages or following heating onboard. Cold drinks are offered individually wrapped. Passengers are allowed to bring their own food and drinks, including baby food, only in unopened sealed packaging; 

Aeroflot’s ground crew and cabin crew have undergone additional training so they respond appropriately in the event a passenger demonstrates respiratory problems during a flight; 

Aeroflot’s aircraft are equipped with antiseptic wipes, disinfectant sprays, gloves and masks. Cabin crew will be required to wear gloves and masks; 

The measures outlined above have been temporarily introduced to prevent the spread of COVID-19 and will be gradually eased with an eventual return to regular in-flight procedures.





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Aeroflot is Russia’s flagship carrier and a proud member of the SkyTeam global airline alliance. 

In 2019, Aeroflot carried 37.2 million passengers (60.7 million passengers as Aeroflot Group including subsidiaries).

Aeroflot holds 4-Star Airline status from Skytrax and was named Best Airline in Eastern Europe for the eighth time at the 2019 Skytrax World Airline Awards. Aeroflot has also been awarded a five-star global airline rating by US aviation association APEX.

Aeroflot was the world’s most on-time mainline airline in 2019 according to Cirium’s On-Time Performance Review. Aeroflot is also rated five stars for the punctuality of its flights by OAG.

Aeroflot is the world’s strongest airline brand according to leading brand strategy consultancy Brand Finance.

Aeroflot’s fleet is one of the youngest in the world*. The majority of the fleet consists of Airbus A320, Airbus A330 and Sukhoi SuperJets-100 aircraft.
As of May 1, 2020 Aeroflot includes 246 passenger aircraft, the average age of the fleet was 5.0 years.
Since September 2013, Aeroflot has been operating 47 new medium-range Boeing 737-800 aircraft.
From February 2013 to March 2019, Aeroflot received 19 Boeing B777-300ERs, which are superior to our other aircraft in flight range and carrying capacity and offer Comfort Class service.
The airline has been operating Russian-made Sukhoi Superjet 100 regional jets since June 2011. There are currently 54 of these in the fleet.
In September 2018, Aeroflot and the United Aircraft Corporation reached an agreement to build 100 additional Sukhoi Superjet 100 aircrafts. Under the agreement, the aircrafts are to be delivered between 2019 and 2026.
Starting February 2020, Aeroflot has been adding new Airbus A350-900 long-haul aircraft to its fleet. There will be 11 of these aircraft in use by late 2020.

* among airlines with active passenger aircraft fleet of more than 100 units.
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