Wednesday, 27 May 2020

Air Asia Indonesia Domestic and International Travel Requirements During COVID-19 Period

Indonesia domestic and international travel requirements 

AirAsia is working closely with regulators, local governments, civil aviation and health authorities to step up all precautionary measures in the time of COVID-19 global outbreak. All guests are required to present the following documents:

Domestic Travel Requirements

All domestic guests are required to present the following documents before departure:
  1. Personal identification (KTP/ Passport).
  2. Health certificate in English that proves a Covid-19 negative PCR result and is valid for a maximum of 7 days after its issuance by the health facility in the country of origin.
  3. Fill out an electronic health awareness card (e-HAC) before boarding. Please access via the e-HAC Indonesia application (Android) or
  4. Fill out AirAsia’s travel declaration form, please download here.
  5. Required additional documents for guests who are eligible to travel:

  • Officials from government and private institutions 
  1. A letter of assignment for civil servants, Indonesian National Armed Forces,  Indonesian National Police Corps signed by at least echelon 2 level officials.
  2. A Letter of assignment for employees of State-Owned Enterprises/ Regional-Owned Enterprises/ Technical Implementing Units/ Work Units/ Non-governmental Organizations/ Business Institutions signed by the Directors/ Heads of Offices.
  3. A letter of statement signed by local headman for those who do not represent government or private institutions.
  4. Present itinerary (departure date, schedules while in the assignment area, and return date).
  • Patients who need emergency health services or people whose family is seriously ill or died
  1. A letter of referral from the hospital for patients who will get treatment elsewhere for patients who need emergency health services.
  2. A death certificate from the place of the deceased for people whose family is seriously ill or died.
  • Repatriation of Indonesian migrant workers, Indonesian citizens and students abroad, as well as the repatriation of people for special reasons by the government to the final destination
  1. Certificate from the Indonesian Migrant Workers Protection Agency (BPPMI) or certificate from RI representatives abroad (for passengers from abroad).
  2. Certificate/ Student ID issued by University or School (for students).
  3. As the repatriation process must be carried out in an organized manner by government agencies, local governments, the private sector and universities, your kind cooperation is much appreciated to ensure that it goes smoothly.

International Travel Requirements 

Indonesia and several other countries are still implementing travel restrictions for foreign visitors with very strict exceptions. Passengers who will travel into or out of the territory of the Republic of Indonesia must be able to present the following documents to be allowed to board the aircraft:
  1. Personal identification (KTP/ Passport).
  2. Health certificate in English that proves a Covid-19 negative PCR result and is valid for a maximum of 7 days after its issuance by the health facility in the country of origin.
  3. Fill out an electronic health awareness card (e-HAC) before departure. Please access via e-HAC Indonesia application (Android) or
Guests travelling international destinations must adhere to travel restrictions, and provide all immigration requirements set by the intended transit and/or destination countries. For more information, please visit the official immigration website of respective countries or check our list of countries with travel restrictions.

Update on entry requirements  

  • Starting 1 June 2020, all passengers arriving in Malaysia are required to pay for a quarantine fee of RM75 per day per person for Malaysian citizens, and RM150 per day per person for foreigners. 
  • Starting 28 May 2020, all passengers with Bali as end destination are required to present COVID-19 PCR results with negative/ non reactive results to enter Bali. 
  • All passengers are required to complete this form 

Currently tickets are only available online via and AirAsia mobile application. In line with the current health situation, all our sales offices are closed temporarily. 

Pre-book your add-ons, such as checked baggages and seat selection online via or AirAsia mobile application. 

Inflight Hot Meals will only be available when you pre-book your meals online, while onboard hot meal purchase will no longer be available. Please pre-book your meals at least 24 hours ahead of your travel time. Pre-book your hot meals online via or AirAsia mobile application.

Flight safety precautions

Your health and safety is always our top priority. To ensure that the highest standards of safety and hygiene are maintained at all times, here are some of the safety measures AirAsia is taking on the ground and in the air:
  • Wear a face mask at all times
All guests are required to bring and wear their own masks before, during and after the flight, including during check in and bag collection. Guests without a mask will be denied boarding. 
  • Temperature screening
Temperature screening will take place at different checkpoints, including boarding gates. Cabin crew will also go through temperature checks after every shift.

  • Social distancing
Social distancing will be observed with floor markers at queuing areas, including check-in counters & kiosks. And another safety precaution will be alternate check-in counters to ensure sufficient distance, and we are also working to have contactless check-in processes as well. 
  • Web or mobile check-in and early arrival at the airport
Web or mobile check-in to reduce surface and physical contact in check-in and boarding processes. In addition, please arrive early at the airport - preferably 5 hours before departure - to allow for enough time for all the necessary processes to take place. Check-in kiosks and manual check in counters are still available.
  • Cabin baggage policy
We also have a new cabin baggage policy to facilitate social distancing especially during embarkation and disembarkation. You are allowed to bring onboard only one piece of carry-on bag that does not exceed 40cm (Height) x 30cm (Width) x 10cm (Length), such as laptop bag and hand bag, not exceeding 7 kg for each guest. More details are available here.
Luggage with more than the permitted cabin baggage limits must be checked in. This will help minimise unwanted contact between you and another guest’s baggage and vice versa. AirAsia provides free baggage allowance for domestic flights up to 15kg per passenger.

  • Pre-book your hot meals online
Inflight hot meals are not available for purchase onboard. You can pre-book your meals by logging into My Bookings at least 24 hours before your flight departure time. Only limited items such as chips, nuts, chocolate, and canned or bottled water will be available for sale onboard.
  • Aircraft cleaning
All of our aircraft go through regular disinfection procedures, which have been ramped up and enhanced in light of what we’re facing right now.
The cleaning, sanitising and disinfecting products that we use to clean our aircraft are all approved by the Public Health Authority as well as the aircraft manufacturer, which is Airbus in our case. All of our aircraft use HEPA (High Efficiency Particulate Arresters) aircraft filtration system which filters 99.999% of dust particles and airborne contaminants such as viruses and bacteria.

AirAsia guests with flight bookings departing until 31 July 2020 whose flights are cancelled, can now take advantage of an extended Credit Account validity period of up to 730 days (2 years), on top of an unlimited flight change option with the following provisions: 
Unlimited flight change: Change to any new travel date before 31 October 2020 on the same route for an unlimited number of times without any additional cost subject to seat availability; OR 
Credit account: Retain the value of the flight booking in the guest’s AirAsia BIG Member account for future travel with AirAsia to be redeemed within 730 calendar days (2 years) from the issuance date. The travel date of the new booking can fall on any date within the published flight schedule on
Eligible guests can refer to the COVID-19 Guide for step-by-step instructions of using the airline’s AI chatbot AVA on or to make their selection.
*Terms and conditions applied.

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