Saturday, 28 March 2020

Statements from JetBlue's CEO Robin Hayes and COO & President Joanna Geraghty

Special Statements from JetBlue......

The senior management of the US budget carrier JetJetBlue has issued two statements regarding the ongoing coronavirus COVID-19 crisis and the US Government stimulus package -  The Coronavirus Aid, Relief and Economic Security (CARES) Act

First, CEO Robin Hayes has issued the following statement regarding the CARES act:

"JetBlue applauds President Trump, his Administration and the bipartisan leadership in Congress for coming together to swiftly pass and enact the CARES Act, a bill critical to the future of not just of our aviation industry but our entire country. This historic legislation is an important step for those affected by this unprecedented pandemic. Airlines will continue to provide critical air service throughout this crisis, and we stand ready to support the economic recovery when the crisis is over."
Secondly, JetBlue President and Chief Operating Officer Joanna Geraghty has issued a more personal and caring statement on how the carrier is meeting the needs of communities, customers and crewmembers.

Supporting Our Community
During this time of uncertainty, JetBlue remains firmly committed to our mission of Inspiring Humanity and our social impact pillars of community and youth education. We are working with many of our non-profit partners like the Red Cross and Doctors Without Borders to help get medical professionals and much-needed supplies to the places where they are needed most. We are also providing flights to students who need help getting to family and friends. We’re currently accepting requests for humanitarian flights and students needing to get home. To submit a request for your non-profit organization or a current college student in need, email for consideration.

Another way we are proud to be supporting the effort is by allowing any of our crewmembers who may work part-time as an EMT, firefighter, nurse or other medical provider – the many First Responders who work at JetBlue – to take a leave outside of our normal policies to help out in their communities.

As most school districts across the U.S. are now closed, we know that parents and teachers are looking for options to keep students engaged in learning. Our education partners from both the JetBlue Foundation and our award-winning Soar with Reading initiative have provided free tools and tips in the areas of STEM and Literacy. Those resources can be found here:

Providing Travel Flexibility
We know that many of you have had to change your travel plans, so we have extended the windows for free changes and cancellations for both new and existing bookings.

We are suspending change and cancel fees for all new bookings made by April 30, 2020, for travel through October 24, 2020.

If you’re already holding a ticket for travel through May 31st, you can change or cancel without a fee, regardless of when you purchased it.

We are working to have your Travel Bank statement updated to reflect the 18 month expiration period and you will receive a confirmation email by mid-April to confirm this update.

We have also extended the deadline for using Travel Bank credits.

If you have a Travel Bank credit from a previous flight purchase that is expiring between February 27th and May 31st, it will now expire December 31st, 2020.

If you are issued a new travel credit from a flight purchase between Feb 27th and May 31st, these credits will now have an 18 month expiration period as opposed to the typical 12 months.

Thank You To Our Crewmembers
It would not be possible for us to continue our operation without the dedication of our 23,000 incredible crewmembers. They continue to work day in and day out to keep JetBlue running and we have heard many stories from our customers about the ways our crewmembers are helping to make this challenging time a little easier. We thank them for being so committed to serving JetBlue and our customers during this time.

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