Thursday, 19 March 2020

American offers more flexibility

Kurt Stache, American Airlines Senior Vice President of Customer Experience, provides an update on how the airline is addressing the ongoing coronavirus (COVID-19) situation. In this video, Kurt shares how American has made it easier to change reservations online in an effort to give customers more flexibility. He also explains how new procedures in our Admirals Club lounges give customers greater peace of mind. Lastly, he shares our commitment to our AAdvantage members in the face of COVID-19.







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