Saturday, 16 November 2019

Love was in the air for a British Airways customer......

Love was in the air at Heathrow Terminal 5, when British Airways customer Phil Reynolds got down on one knee to propose girlfriend, Bethan ahead of their flight to Milan.

The terminal has sentimental meaning to the couple as Bethan was based 4,000 miles away from Phil in China for over a year, so they both travelled back and forth through it on their regular trips to see one another.

When British Airways and Heathrow heard of Phil’s plans, they helped to pull out the stops and make it even more special, by flashing the message ‘Will you marry me?’ in bright lights across the five huge JC Decaux advertising screens in Terminal 5.


To everyone’s delight, a very surprised Bethan said ‘YES!’. The airline then whisked the happy couple through their exclusive First Wing and into the Concorde Room lounge so that they could start their holiday in style and toast their engagement.

Carolina Martinoli, British Airways’ Director of Brand and Customer Experience, said: “We witness some incredible moments in airports and on flights, so to be part of Phil and Bethan’s moment was really special. We are delighted that we could help add a touch of BA Magic to their proposal.”

Phil Reynolds, British Airways’ customer, said: “I had been planning to propose to Bethan for a while and wanted to do it somewhere memorable. I spent many an hour in Terminal 5 waiting to get on a flight with British Airways to see Bethan, or welcoming her home there, so it really was our gateway to each other. I couldn’t think of a better place to pop the big question.”

Ross Baker, Chief Commercial Officer at Heathrow said, “It’s wonderful that Terminal 5 has played such a big part in Phil and Bethan’s relationship, and I’m proud Phil approached us to help him with this special task! We look forward to welcoming them back to Heathrow in the future, as husband and wife.”

Helping Phil propose to Bethan is part of the airline’s commitment to mark its centenary year with 100 acts of kindness as part of its #BAMagic100 campaign. Since its launch in 2017, the campaign has seen the airline arranging surprise proposals, reuniting loved ones, arranging money-can’t-buy experiences and creating holidays of a lifetime.









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