Wednesday, 19 June 2019

Delta named Best Airline Staff in North America at Paris Air Show and Expands A220 order

Delta’s consistent commitment to service excellence was recognized this week as the airline was named Best Airline Staff in North America at the SkyTrax World Airline Awards, held at the 53rd edition of the Paris Air Show.

Award winners were decided by the public, with Delta employees the favourite of customers travelling to North America. Beatrice de Rotalier, Delta’s Sales Manager for France, accepted the award.

Allison Ausband, Senior Vice President – In-Flight Service, congratulated employees. “Delta people are the best customer service professionals in the industry,” Allison said. “They elevate the experience for our customers and deliver unparalleled service on a global stage, taking time to listen, empathize and respond.”

Delta expands A220 order book by 5 aircraft to 95 total; TechOps signs MOU for A220 Flight Hour Services

Delta and Airbus announced Tuesday that Delta has agreed to expand its Airbus A220 order book by five aircraft to a total of 95.

Delta now expects to take delivery of 45 A220-100s and 50 A220-300s during the next four years, with the first -300 variant expected in 2020 coming from Airbus’s Mobile, Alabama final assembly line.

This week, Delta began flying the amenity-rich A220 from its Seattle hub, and will offer as many as 74 daily departures from 10 airports this summer.

In a separate arrangement, Airbus and Delta have signed a non-binding memorandum of understanding for Delta TechOps to provide A220 component repair and material services for Airbus’ A220 Flight Hour Services maintenance-by-the-hour program. This strategic partnership will allow Airbus to further enhance its successful Flight Hour Services program for the A220 by building on Delta Tech Ops’ proven component repair and management capabilities and on Airbus’ expertise in maintenance engineering, inventory management and innovative services solutions.

As the largest aviation maintenance group in North America, Delta TechOps highly skilled workforce of over 10,000 technicians, engineers and other support employees provide full-service maintenance to more than 850 Delta aircraft and their engines as well as maintenance services to more than 150 other operators, cargo operators and the Military & Government, through the airline’s MRO business. 

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