Following the suspension of visa services between the USA and Turkey, the national airline has introduced changes to its change and refund procedures.
Turkish Airlines advise for all passengers holding Turkish passports flying to the USA and all passengers holding American passports flying to Turkey on Turkish Airlines and AnadoluJet Turkey-USA and USA-Turkey flights between October 9th, 2017 and October 31st, 2017, with tickets issued on or before October 9th, 2017, the following procedure can be carried out till October 31st, 2017:
Read on for details of the changes in procedures -
For Turkish passport holder passengers:
1) Reservation changes can be made free of charge.
2) Refund requests:
a) Refunds can be issued for tickets which have not been used.
b) On tickets which have been partially used, a refund for the unused portion of the ticket can be issued.
3) Extension of ticket validity:
The validity of tickets can be extended to October 31st, 2017 (inclusive) without paying any price difference or penalty.
4) These implementations are applied to only Turkish Airlines and AnadoluJet flights.
For American passport holder passengers;
1) Reservation and route changes can be made free of charge.
2) Refund requests:
a) Refunds can be issued for tickets which have not been used.
b) On tickets which have been partially used, a refund for the unused portion of the ticket can be issued.
3) Extension of ticket validity:
The validity of tickets can be extended to October 31st, 2017 (inclusive) without paying any price difference or penalty.
4) These implementations are applied to only Turkish Airlines and AnadoluJet flights.
These arrangements do not affect passengers just transiting in Turkey.
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