Air Canada Shares Up Despite Record Complaint Levels

Air Canada shares were at their highest in more than 10 years on Thursday after the country's largest airline said analyst forecasts had significantly underestimated one of its earnings benchmarks.

Shares in the Montreal-based airline peaked at $19.06 in morning trading on the Toronto Stock Exchange rose. In later trading, they were up 7.38 per cent or $1.28 at $18.62.  This is despite the airline receiving a record level of complaints over the last two quarters.  Staff at a data centre in India say upon instruction they 'loose' 1 in four complaints.