Passengers are now more than 40 times more likely to complain about Thomas Cook Airlines than they were in 2009, analysis of recent Civil Aviation Authority (CAA) figures has shown.
This was among the striking findings in a study of the past five years of statistics published by the CAA, the UK’s independent aviation regulator.
These include the unveiling of the most complained about airline to operate in Britain; the major airline whose complaint rates are so low they don’t appear in the published list; and statistics for Ryanair that may surprise some critics.
read more at The Telegraph