To meet customer demands for greater flexibility, Norwegian has changed the booking policy for cancellations and changes, allowing customers to cancel with a full refund up to 24 hours after purchase.
“Norwegian’s business model is based on giving our customers freedom of choice and that is also the basis of this new policy. This past year has shown us that the situation for travellers can change rapidly, and this increases customer demand for flexibility. In addition, it gives our customers additional time to finalize hotel bookings or other arrangements in connection with their flights,” said Christoffer Sundby, EVP Sales, Marketing & Customer Care in Norwegian.
Low-cost airline Norwegian offers three ticket categories: LowFare, LowFare+ and Flex. Depending on the kind of ticket, different terms and conditions apply. The different categories of tickets allow the customer to tailor their journey to their individual needs. Customers can choose to travel without luggage, with one or two suitcases and customers may also choose to pick their favourite seat.
This new offering means that customers will be given a full refund, should they choose to cancel or change their trip within 24 hours after purchasing their ticket, whether it be LowFare, LowFare+ or Flex. The opportunity requires the cancellation to take place at least 24 hours before departure.
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