Friday, 19 March 2021

Delta and WestJet launch enhanced elite reciprocal loyalty benefits, part of ongoing focus on customer experience

Elite reciprocal loyalty benefits for flights flown on or after March 18, 2021
Creating a more seamless customer travel experience with increased alignment       across products, policies and services
 Continued focus on customer care and peace of mind for travellers


Delta and partner WestJet today launched enhanced elite reciprocal loyalty benefits for Delta Medallion members and WestJet Rewards members travelling with either airline. The ability to earn miles has been available since 2014 and the ability to use miles and WestJet dollars on either airline has been available since 2016. These enhancements are part of a shared goal to improve and deepen the advantages for customers when travelling between the carriers. 

Subject to the customer’s status or tier, loyalty customers will now receive priority boarding and check-in, lounge access, preferred seats with the seat selection fee waived and additional checked baggage allowance with priority drop-off and handling through the journey. Loyalty customers can also take advantage of priority security check at airports where the service is available. 

“These enhanced customer benefits are the foundation for creating a more seamless travel experience for our joint customers as we work towards improving our products and services,” said Delta’s Alain Bellemare, E.V.P. and President – International.  “Even though the transborder network is limited at present, due to the COVID-19 pandemic, these improvements will be available as the network rebounds and customers are ready to travel again.”

The airlines already have an extensive codeshare relationship with the ability to view partner-branded products with real-time availability and purchase tickets in all booking channels. Delta and WestJet customers can also book and pay for seats on any codeshare flight after buying their ticket on delta.com or westjet.com.  

“Over the past decade, WestJet and Delta have been working together to serve the needs of our guests on both sides of the border,” said WestJet’s John Weatherill, Chief Commercial Officer. “Once travel has safely resumed, these newly launched loyalty enhancements will be ready for frequent flyers of both airlines to enjoy anywhere in the world they travel with Delta and WestJet.”

Both airlines are dedicated to customer care and peace of mind for travellers and employees across every point in the journey during the COVID-19 pandemic. That’s why, through the Delta CareStandard and WestJet’s Safety Above All, a range of measures have been put in place to deliver a safer, cleaner experience –  including enhanced sanitization of aircraft, more frequent cleaning of high-touch surfaces and facilities, the deployment of high-efficiency air filters onboard and face mask requirements.

Delta and WestJet advise customers to check the entry requirements at their destination prior to travel.  To make the travel planning experience easier, Delta has created an interactive travel map to help customers understand where Delta flies and the latest travel requirements or restrictions at their destination, including more information on the U.S. Centers for Disease Control requirement that customers entering or transiting the U.S. must present a negative COVID-19 test result. As travel needs continue to change, WestJet is providing up-to-date information on the schedule and network, entrance requirements, safety enhancements and testing on its COVID-19 page. 

Further information about Delta Air Lines and WestJet is available at delta.com and westjet.com.





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