Thursday, 21 January 2021

Cathay Pacific launches WhatsApp and Facebook Messenger customer care service in the US and Canada

As part of its ongoing commitment to customer experience, today Cathay Pacific launched WhatsApp and Facebook Messenger as 24/7 customer care channels in the US and Canada.

In addition to receiving information and assistance for general booking and ticketing queries, customers can use the service for enquiries relating to Cathay Pacific’s frequent-flyer program, Marco Polo Club, as well as its rewards program, Asia Miles.

The new service is part of Cathay Pacific’s efforts to provide passengers with as much choice as possible when it comes to their customer service needs.

Customers with +1 as the country code in their phone number can connect with the Cathay Pacific Customer Care team on WhatsApp by messaging +852 2747 2747 or Facebook via

WhatsApp support is currently available in English; Facebook Messenger support is available in Chinese and English.

For more information, please visit

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