Tuesday, 24 November 2020

Norwegian's CEO sends open letter to passengers

The CEO of the financially constrained budget carrier Norwegian, Jacob Schram has written an open letter to its customers, in the wake of going into examinership process in Ireland after the Norwegian government called a halt on the loans it has previously agreed to guarantee and underwrite. 

Dear Passenger,

I would like to take this opportunity to thank you personally for your continued support during these difficult times, especially since we have all been affected by the global COVID-19 pandemic and the uncertainty that this situation has created.

We are committed to getting through this crisis and emerging as a stronger airline offering our customers the high-quality service and affordable fares that Norwegian has come to be known by.

To be able to achieve this we recently announced that we have entered into a legal process to restructure parts of our business. This process will allow Norwegian to be in line with the travel demands that we expect to see as travel restrictions become more synchronized globally and vaccines become more readily available in the near future.

The aim is to build a stronger Norwegian that will benefit our loyal customers, employees and financial stakeholders.

This process will not affect our current operation; we will continue to fly a reduced network until we are ready to add more routes and we will let you know as soon as we begin increasing the number of destinations that we serve. During this time, you can still spend and earn CashPoints when flying with us.

Even though at the moment we cannot travel as we once did, we must look to the future, travel will return and Norwegian will be at your side bringing the world closer.

We look forward to welcoming you onboard again in the near future and flying you to your favourite destinations.

From all of us at Norwegian thank you for your patience and trust, we shall see you in the skies soon.

Jacob Schram
CEO Norwegian 


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