Sunday, 14 June 2020

Safe to fly with Singapore Airlines as carrier refines services levels




Singapore Airlines is constantly refining its service levels during the aftermath and recovery period of the current Coronavirus COVID-19 pandemic.

Whilst many people can still not travel due to certain regional and national travel bans and restrictions,  the carrier has released details of the measure sit is taking to keep passengers safe, both onboard the aircraft and that the airport.

"We work to create the highest standards of safety and care not only in the skies but throughout your journey with us. Here are some of the key measures that we have already taken to keep you safe." Singapore Airlines states. -

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BEFORE YOUR FLIGHT
CONTACTLESS TRAVEL
Use the SingaporeAir mobile app to generate your mobile boarding pass, access our e-Library and explore more features for a contactless journey.
STAY INFORMED
Check the latest travel advisories and visit the Covid-19 Information Centre on our website for the latest updates on booking policies and flight schedules.
AT BOARDING
YOUR SIA CARE KIT
You will receive a complimentary kit at boarding, containing a personal face mask, hand sanitiser, and anti-bacterial wipes for your well-being.
DURING YOUR FLIGHT
ENHANCED SAFETY MEASURES
Our cabin crew wear masks throughout the flight, as well as goggles or eye visors when interacting with passengers. Gloves are also worn during the meal service. They are also trained to help any passengers who feel unwell.
CLEANER CABIN AIR
Every aircraft in the Singapore Airlines Group fleet is equipped with HEPA* filters, which keep the cabin air clean and remove up to 99.99% of the microbes in the air. Cabin air is also refreshed every 2-3 minutes throughout the flight, while air flow is floor-to-ceiling.
ENHANCED CLEANING
Common surfaces and areas such as windows, tray tables, handsets, in-flight entertainment screens, lavatories and galleys are wiped down with a strong disinfectant. Headsets, headrest covers, pillow covers, bedsheets, and blankets are replaced after every flight.
MEAL SERVICE
Following regulatory requirements, meal services have been suspended for all flights within Southeast Asia and to China and snack bags will be provided as a replacement. For all other flights, meal services have been simplified. Alcohol offerings have also been adjusted across all classes.


The carrier has increased the number of destinations it will be serving on its reduced schedule and also the frequencies on some existing services in June and July 2020. For the UK, London Heathrow-Singapore flights continue to operate 3 times weekly. Whilst immediate travel may not be possible, the airline says it wants "to give our customers the option to book ahead should they wish to. Our complimentary rebooking policy gives customers the flexibility to make date changes with no fees."

For any customer whose travel has been impacted by cancellations and has submitted refund requests for travel up until May, Singapore Airlines "would also like to reassure you that we aim to have these processed and completed in the next 2-3 weeks. Once again, we appreciate the patience and understanding demonstrated where delays have been experienced."










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