Saturday, 27 June 2020

Ethiopian Airlines welcomes back business and leisure customers

With a renewed emphasis on wellness 

During the pandemic, Ethiopian Airlines, Africa’s largest airline, was the go-to airline for essential travel, repatriation flights and airlift of medical and personal protective equipment (PPE). With the easing of travel restrictions across the globe, Ethiopian is pleased to announce that it’s happy to welcome back business and leisure travellers with programs aimed at safeguarding their health and safety.

The program reinforces Ethiopian pledge to protect the health and safety of its customers and staff. It
includes the steps the airline is taking to maintain customer and staff wellbeing through-out the service chain beginning from the first interaction with customers during ticketing/reservation and up to arrival at destination.

Ato Tewolde G. Mariam, Group CEO of Ethiopian, noted that “Ethiopian is proud to be there when the world needed it most - repatriating citizens, reuniting families, facilitating essential travel and transporting much needed medical and personal protective equipment (PPE) for health professionals and the general public under very difficult and challenging circumstances. We are proud to be an integral part of the fight against COVID-19. Now we want to play a leading role in the new-normal. 

To a very large extent, it’s about getting back the confidence of business and leisure travellers. With the protective measures we are taking in line with CDC, IATA, ICAO and WHO guidelines, customers and staff can rest assured that their safety and health are well looked after when flying with us”. 

Customers are advised to check travel restrictions of destination countries prior to arriving at the airport for a flight. Facemasks will be mandatory for travel. Except for children under the age 2, all customers must keep their masks on throughout their journey.

All customer-facing staff will wear Personal Protective Equipment (PPEs). This includes ticket offices, airport and lounge staff, as well as cabin crew. Onboard service is redesigned to minimize contact while maintaining our African flavoured Ethiopian hospitality. Items, such as magazines, menus and other reading materials, that were traditionally shared will no longer be available.

Summary of measures that we’re taking to assure your wellbeing are as follows:
Before Departure:
Customers holding tickets purchased before August 31, 2020 and valid for travel until September 30, 2020 can rest assured that their tickets will be valid until 31 December 2021. Customers who have exchanged their tickets for vouchers can utilize the vouchers within one year. Our website and Global Contact Center (GCC) are optimized to handle such requests. Physical distancing will be practiced at all Ethiopian sales offices.
Customers are kindly requested to satisfy destination entry requirements such as health certificates and fill health declaration forms if required. Up to date destination entry requirements can be found on
Customers feeling unwell are strongly encouraged not to travel and travel only when feeling well. Unwell customers will not be allowed to enter the airport and will be denied boarding a flight.
All Ethiopian aircraft are thoroughly cleaned and disinfected prior to departing from the hub, and at turnaround stations.

At the Airport:
Enhanced health screenings including temperature checks will be conducted.
To ensure adequate social distancing, markings are placed through-out the terminal building and hand sanitisers will be available for use.
Passengers must check in their cabin baggage. They’re allowed to bring on board only essential items such as laptops, handbags, briefcases, and baby items.
All checked-in bags will be sanitised before being loaded onto the aircraft.
To reduce contact between customers, boarding will be done in an orderly manner by seat-rows starting from the back of the aircraft towards the front.

 At the Lounge:
Physical distancing will be practiced in all Ethiopian owned and operated lounges.
Hand sanitisers will be available for use To minimize contact, meal and drink will be self-service in the lounges. Cutlery is sterilized before each use.

In business class complimentary hygiene kits that include masks, antibacterial wipes, and handsanitizer will be provided.
In economy masks, hand sanitizers and antibacterial wipes will be available on demand.
“Comfort items” such as pillows, blankets, headphones, and toys are hygienically sealed.
Onboard Lavatories will be sanitized frequently during flight.
We have changed our meal service to minimize contact. But the African flavoured Ethiopian hospitality you’re accustomed to will continue to be evident throughout. Cutlery is sterilized before each use.

Menu’s, Magazines and newspapers will not be available onboard.
The crew are trained to handle flight operations in a COVID-19 travel world.

As countries continue to open their borders and relax travel restrictions, Ethiopian is ready to increase
frequencies to accommodate the demand by focusing on the wellbeing of customers and staff. Ethiopian is happy to welcome back business and leisure travellers. It’s good to be back!   

Ethiopian Airlines (Ethiopian) is the fastest growing Airline in Africa. In its seventy plus years of operation, Ethiopian has become one of the continent’s leading carriers, unrivalled in efficiency and operational success. Ethiopian commands the lion’s share of the Pan-African passenger and cargo network operating the youngest and most modern fleet to 127 international passenger and cargo destinations across five continents. Ethiopian fleet includes ultra-modern and environmentally friendly aircraft such as Airbus A350, Boeing 787-8, Boeing 787-9, Boeing 777- 300ER, Boeing 777-200LR, Boeing 777-200 Freighter, Bombardier Q-400 double cabin with an average fleet age of five years. In fact, Ethiopian is the first airline in Africa to own and operate these aircraft.

Entry Restrictions to Ethiopia

In order to control the spread of COVID-19, the Ethiopian Government has decided to quarantine all arriving passengers entering Ethiopia for 14 days at the expense of the passengers.


All arriving passengers entering Ethiopia after 00:10 A.M. on March 23, 2020 (i.e. all Monday morning arrivals), will be placed in a mandatory quarantine at the Ethiopian Skylight Hotel for 14 days at the passenger expense. The additional hotel will be selected and advised in due course.
Diplomats will be quarantined at their respective Embassies.
The 14 days quarantine does not apply to transit passengers.
Transit Passengers holding connecting flight bookings will stay at the Ethiopian Skylight Hotel until their connecting flight.

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