Thursday, 11 June 2020

American Airlines caring for customers and communities during COVID-19

American has implemented a multi-layered strategy to give customers more confidence and peace of mind when travelling — ensuring customers have a clean experience at airports and onboard aircraft, are cared for by healthy team members and are safeguarded by requirements for customers and team members to wear face coverings. American continues to evolve and enhance its approach to stop the spread of coronavirus (COVID-19) based on the latest guidance from health experts and government authorities. To read more about American’s efforts, visit

American is also partnering with community organizations to help address the needs of New Yorkers affected by COVID-19. In recognition of the extraordinary care they provide, American and Hyatt Hotels Corporation awarded thousands of health care professionals from NYC Health + Hospitals/Elmhurst three-night complimentary vacations to help them recharge and reconnect with their loved ones, once they are able to take time for themselves. In April, team members distributed 1,000 amenity kits to doctors and nurses from The Mount Sinai Hospital staying in area hotels.

In cooperation with its generous customers, American has raised more than $3 million to support the American Red Cross and volunteers on the frontlines of the COVID-19 pandemic. American has also contributed more than half a million pounds of food to communities in need and continues to operate cargo-only flights, transporting critical supplies and personal protective equipment.

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