Thursday, 14 May 2020

JetBlue Rewards Its Most Loyal Customers with Offer to Gift Mosaic Status and Opportunities to Earn TrueBlue Points Even Faster

JetBlue today announced updates to its TrueBlue program to support its most loyal customers as they start thinking about travel again. In addition to extending travel benefits for Mosaic customers, the airline is offering all TrueBlue members up to 18 points per dollar spent on future JetBlue flights.

“We’ve developed a comprehensive program to reward those who have been most loyal to us,” said Don Uselmann, vice president loyalty and personalization, JetBlue. “Our Mosaic members in particular are eager to restart their travel plans when the time is right. In order to support them, just as they’ve always supported us, Mosaic customers will be able to enjoy their current benefits through 2021. We’re also giving them an opportunity to give the gift of Mosaic to a recipient of their choosing.”

TrueBlue members who have not reached Mosaic status will have an easier path in 2020 with reduced thresholds. All members can also earn extra TrueBlue points with a compelling new ticket booking offer, and JetBlue Mastercard members can earn extra TrueBlue points on everyday purchases for a limited time.


Extending Mosaic Travel Benefits through 2021
JetBlue is extending status of all current Mosaic customers through 2021, whether status was obtained through travel or spend on the JetBlue Plus Card. The extension period has been updated in customers’ TrueBlue accounts.
Opportunity to Give the Gift of Mosaic Status
JetBlue is providing current Mosaic members with an exclusive benefit – a chance to give the gift of Mosaic to someone who deserves a little TLC on their next vacation. The nominated Mosaic will enjoy all travel perks for one year on all of their JetBlue flights. Benefits include no change or cancel fees, first and second bag free, early boarding, a complimentary alcoholic beverage onboard and more. Mosaic customers must share the nominated Mosaic’s details with JetBlue here by June 1, 2020. Nominated Mosaics must be a TrueBlue member. Nominated statuses will be in effect from June 15, 2020 through June 15, 2021. (a.)
Reducing Qualification Threshold in 2020
JetBlue is reducing the qualifying points and segment minimums by 50 percent for Mosaic level qualification. Mosaic customers will continue to receive an award of 15,000 bonus TrueBlue points upon qualification.

Reduced thresholds:
7,500 qualifying points (vs. 15,000 points for the calendar year)
6,000 qualifying points and 15 segments (vs. 12,000 points and 30 segments)


Double TrueBlue Points for All New Bookings
Whether customers are planning travel for Thanksgiving, Christmas or the New Year, booking future travel now will pay – literally. For all travel booked through June 15 for flights May 14, 2020 or later, JetBlue will double the TrueBlue base point award on all reservations. For Blue Basic fares, that’s two points per $1 (vs. one point). For other fares including Mint, that’s six points per $1 (vs. three points). (b.)


Earn at least 2X TrueBlue Points on All JetBlue Mastercard Purchases
Cardmembers don’t have to wait for their next flight to earn points. JetBlue cardmembers will continue to earn great rewards on eligible JetBlue, restaurant, grocery store and office supply purchases and, for a limited time, from May 14 through June 15, 2020, cardmembers will have their earn on all other purchases increased to 2X points per dollar spent. Terms and Conditions apply. (c.)

JetBlue’s TrueBlue loyalty program – TrueBlue rewards all customers, regardless of their travel frequency. With TrueBlue, there are no blackout dates with all seats available for redemption, and points never expire. TrueBlue points are earned by purchasing qualifying services or products of JetBlue or a TrueBlue partner and via spend on the JetBlue Mastercard.

Members earn points for every dollar spent on the base fare for JetBlue-operated flights and bonus points by booking directly on, depending on the fare option selected. Typically, TrueBlue members who fly 30 segments and earn 12,000 base points within a calendar year (or earn 15,000 base points in a calendar year) automatically earn Mosaic benefits. Additional information about TrueBlue and how to register for the program can be found at

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