"In the last 90 days, we’ve experienced the best of humanity, with people coming together to care for one another and reigniting the meaning of community. Sadly, the tragedy in Minneapolis reminds us of the ugly reality that we are still experiencing humanity’s worst.
While thousands of our Delta Air Lines family members across Minneapolis – a city we consider our second home - and the world grieve, understanding our critical role as an ally is the first step.
Being a values-led brand means we not only raise our voices when something goes against our beliefs, we help amplify those who have been silenced. We often think we need all the answers, but it’s important to remember that we don’t need answers to know that racism, violence, bigotry and hatred have no seat at our table.
What happened in Minneapolis is not an outlier. Neither is what occurred in Georgia, New York and across the world where injustice lives in plain sight. While our words alone will not solve these crimes, thoughtful action combined with a focus on championing diversity, equity and inclusion in the workplace and within our personal lives will play a healing role to help us keep climbing. The Delta family will use whatever means we have to move the world toward a better, more just tomorrow. #UntilWeAllCare"
The airline has recently extended its change fee waiver for new flights purchased through June 30, providing customers the option to change their plans without a fee for a year from the date of purchase.
For customers whose plans have been impacted by schedule changes or want additional reassurance about upcoming travel, Delta also providing greater flexibility to re-book travel through Sept. 30, 2022. Eligible customers include those who have:
Upcoming travel already booked between now and Sept. 30 as of April 17, 2020
Cancelled travel from flights between March 2020 and September 2020
Delta has also capped fares for travel throughout the U.S. and Canada through June 30, 2020, inclusive of all cabins. Check Delta’s Coronavirus Update Center for questions on how to change your flight, other FAQs and more.
Supporting a safe flying experience for both customers and employees is at the centre of everything we do. Some of these measures include, but are not limited to:
Blocking middle seats and capping seating at 50% in First Class and 60% in other cabins to give customers more space
Sanitizing 100% of flights before boarding with electrostatic sprayers
Boarding from back-to-front to reduce the need for customers to pass by one another
Streamlining food service to reduce touch points on board
Cleaning cabin air with advanced air filtration systems known as HEPA filters
Requiring all customers to wear a face covering across Delta touchpoints
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