Sunday, 12 April 2020

Air Astana operating repatriation flights

In light of the entry restrictions that have been introduced by the Kazakhstan authorities, Air Astana and FlyArystan have temporarily suspended all international passenger flights to and from Almaty and Nur-Sultan. All domestic services have been suspended until April 30th. 

However,  there are a limited number of repatriation and special flights in operation during the period of the State of Emergency.

6 – 19 April
International Flights for Kazakhstani citizens
Days of ServiceFlight No.Origin Destination  
13,14,15,16 AprilKC 904AmsterdamAtyrau
15 AprilKC 906AmsterdamUralsk
14 AprilKC 1374LondonPetropavlovsk
International Flights for non-Kazakhstan residents
Days of ServiceFlight No.Origin Destination  
14,15,16 AprilKC 903AtyrauAmsterdam
15 AprilKC 905UralskAmsterdam
13 AprilKC 1373AlmatyLondon (via Nur-Sultan)
13 AprilKC 1373Nur-SultanLondon

Ticketing Policy in Response to Coronavirus

We fully understand that in light of the government restrictions taken in response to the spread of coronavirus some of your travel plans might have been interrupted, so to provide you with more flexibility we offer you the options specified below.
Date or destination changes without penalty across all routes
If you are travelling on any Air Astana operated route (domestic and international) and would like to either change dates or destination, you can do so:
1. Date change (once) without penalty (collecting or refunding any fare difference, if applicable);
2. Re-route (once) to alternative routes operated by Air Astana without penalty (collecting or refunding fare difference, if applicable).
This option applies for travel starting before the end of December 2020. We kindly request you to make the changes before 31 May 2020 and not later than 48 hours before original departure date.
To make changes please contact Air Astana call centre +7 727 244 44 77 or send an email request at (please pay attention to the note below - we kindly request you not to call if you are not travelling in the next 72 hours and defer your request until closer to the planned trip).
Full refunds
In case you can’t travel to/from or within Kazakhstan due to government restrictions or flight suspension, you can refund the full value of the ticket fare without cancellation fees, for travel between 16 March 2020 and 30 April 2020Please apply for refund through the refund application page. Please expect certain delay as our team is receiving a huge number of requests. 

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