Friday, 6 March 2020

Current routes suspended by American Airlines because of Coronavirus how the airline is trying to protect customers and staff

Due to the reduction in demand, American Airlines has suspended operations to and from the following locations:

Seoul, South Korea (ICN)
Flights between ICN and Dallas-Fort Worth (DFW) have been suspended through April 24.

American serves Incheon International Airport (ICN) from DFW. There is one flight to and from each city per day. As a result of this suspension, American will not operate flights to South Korea until April 25.

Milan, Italy (MXP)
Flights between MXP and New York City (JFK)/Miami (MIA) have been suspended through April 24.

American serves Malpensa Airport (MXP) from JFK and MIA. There is one flight to and from each city per day. As a result of this suspension, American will not operate flights to Milan until April 25.

Mainland China and Hong Kong
Flights between DFW/LAX and mainland China are suspended through April 24.
Flights between DFW and Hong Kong (HKG) are suspended through April 23.
Flights between LAX and HKG are suspended through April 24.

American serves Shanghai Pudong Airport (PVG) and Beijing Capital International Airport (PEK) from DFW and LAX. We also serve Hong Kong International Airport (HKG) from DFW and LAX. On average, there is one flight to each city per day from both DFW and LAX for a total of six flights.

As a result of these suspensions, American will not operate flights to mainland China until April 25 or Hong Kong until April 24.

Read on to see how the airline is trying to protect both staff and customers.

American’s commitment to customer and team member safety

On every journey you take with American Airlines, your safety and well-being, and that of its staff is a top priority. Coronavirus (COVID-19) is a complicated and fluid situation, and the US mega-carrier will continue to work closely with the Centers for Disease Control and Prevention (CDC), U.S. Customs and Border Protection (CBP), U.S. Department of State and public health officials on the latest developments.

As a result,  the airline has issued the latest details of how it is protecting both staff and passengers.

Having information on our response is a critical step in giving you peace of mind during travel. Here’s what we’re doing to ensure your safe journey with us:

Our aircraft
Our cleaning practices have always met or exceeded all CDC guidelines. We have a strong, structured cleaning regimen and our aircraft are cleaned each day at key touchpoints on their journeys with an EPA-approved disinfectant.
International flights and aircraft with additional time on the ground receive a detailed 30-point cleaning package each day. All of our aircraft also undergo a deep cleaning procedure on a regularly scheduled basis.
We are enhancing our cleaning procedures on international flights and aircraft that remain overnight at an airport. This move, which will touch the majority of our aircraft each day, includes a more thorough cleaning of all hard surfaces, including tray tables and armrests.
Most of our aircraft are equipped with High-Efficiency Particulate Air (HEPA) filters that provide a complete air change approximately 15 to 30 times per hour, or once every two to four minutes. A HEPA filter's complete air change is better than most other forms of transportation and office buildings’ and similar to the standard for hospitals.
We’re provisioning hand sanitizer and sanitizing wipes for crew members on all international flights across the Pacific Ocean and to Italy. We are working to expand this measure to all flights in the near future.

Our inflight dining and beverages
All catering equipment on key international flights is undergoing additional sanitation and disinfection procedures:
All tableware, dishes, cutlery and glassware are being sanitized/disinfected before washing.
All unused inbound supplies are being discarded.
Inbound linen and headphones are being sanitized separately.
All galley equipment, including carts and carriers, are being sanitized separately.
On key international flights, mid-cabin bar service will be adjusted and self-serve snack and fruit baskets will be removed. Flight attendants will provide food and beverage items upon request.

Our airports
American works closely with airport authorities and government agencies to maintain a safe, clean environment for our customers and team members. This includes our own extensive protocol for cleaning customer and team member areas throughout the airport.
Sanitizing wipes are also available for our team members and hand sanitizing stations are available for customers in key locations throughout the airport.
In guidance with health officials, we urge customers not to travel when sick with an acute respiratory illness. We also encourage our customers to travel with hand sanitizer. To learn more about protecting yourself from COVID-19, visit the CDC website at

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